The styling is great, but being a garment expert, I can say that the quality of the fabric is Walmart level. I ordered pants. The labels don't reveal where it's made, which is against best practices f... Voir plus
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Lisez les avis des autres
I will start by saying the shipping was fast even for it being international. The product was packaged well and thoughtfully with an extra postcard and envelope to me. Thank you! The cardigan is exact... Voir plus
The clothing is top tier, shipping is incredibly quick considering I’m based in Australia. I have purchased pants and two hoodies and they definitely do not disappoint. Would highly recommend BLVCK Pa... Voir plus
I recently saw the Batman collection and immediately fell in love with it. I purchased the Batman bear keychain, and couldn't resist the other UFC and leather bear keychain. Did I need them all? Hell... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Blvck Paris is a lifestyle apparel & accessories brand, supported by millions of highly engaged social media followers and customers worldwide. The brand was founded in 2017 by French designer, Julian O’hayon and is known for its 'All Black' clothing, accessories and leather goods for men and women. From visual content to merchandise, we strive to pioneer a new type of lifestyle focused on quality and design. The 'All Black Lifestyle' is a culture shift to live life on your own terms free from vanity. The generic styles of traditional fashion have become obsolete, it's time to Blvckout your life. Blvck currently operates retail locations in Tokyo, Taiwan, Macau, Hong Kong and Kuwait. The ethos of the brand continue to grow with partnerships with names such as Coup Champagne, CASETiFY and Fortnite.
Coordonnées de contact
1170, Brussels, Belgique
- support@blvck.com
- blvck.com
4,0
Bien
89 avis
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Their customer service is exceptional
Their customer service is exceptional, and the quality of the products they offer is truly impressive.
26 janvier 2024
Avis spontané
Lack of Customer Service (Updated)
Update:
My return was escalated after my review came out and my refund is finally on the way. While my overall experience hasn't been that great with the customer service, they at least offered to rectify the situation and apologized as well. I do at least want to give them praise for having a quicker turnaround time after escalating my return/case, but I firmly believe that this needs to be consistent with not only myself but with everyone else that is attempting to receive customer service.
I enjoy Blvck Paris' products and do want to continue to be a customer and will continue to update my review as I receive more service, but for the time being I am changing my 1 star to a 3 star and will increase that with more consistent service.
Original:
I purchased 2 hoodies since I didn't know how the sizing of the hoodie would fit and I ended up returning one of them and keeping the other one. I really like the hoodie I got, but the level of service leaves much to be desired.
It took them a week to get back to me with my return request which i had sent in 2 emails asking for updates throughout that week. They asked for detailed pictures which is great they asked for that and I was happy to provide. After submitting, it took them another week to get back to me after I had asked for 2 more updates throughout that week. Finally my return got approved and I shipped the hoodie out quickly.
They sent me another email stating that they received my return and I will receive another confirmation once it has been processed. Here I am 2 weeks later and asking for a few more updates and still no response at all.
The level of service provided, in my opinion, is atrocious and it's very unfortunate as I really do like the hoodie that I kept. It's also unfortunate that they still have not processed and refunded me and I've been waiting a while and have grown weary that I just won't receive my refund at all and will have to file a claim with my bank to get the money back.
Overall, great products but very poor service leaving so much to be desired
25 janvier 2024
Avis spontané
5 Star
I made an order and everything went well until I got this shirt I bought from them. It has multiple strings loose on many spots and seems it could come apart anytime, also their size info on their site doesn't match, as I have ordered XL but it's more like M, neckhole is way too tiny for this size (seems they use Chinese sizes).
I tried to contact Blvck support for many days and they didn't even respond on any channel. I sent multiple pictures about these issues, but no reply. I paid by PayPal (thank god) and I made a claim, now they are trying to avoid their responsibility. I will contact EU authorities and escalate this to the PayPal team for a resolution if needed.
I'll update this review once I have reached a final decision.
Edit: 3.11.2023
They handled this situation professionally today and said they will send me a new shirt and a suede hat for compensation. I'll update this review once again after promised items have arrived to me (or if they dont). I hope everything goes smoothly and as promised.
Edit: 13.11.2023
Today I received their package they sent, but there were no new sweater, only a hat which they promised to give me free for compensation because of all hassle. They also promised earlier as I said on my previous edit, that they will send me new mohair sweater which was my original purchase. They doesnt answer emails, its just impossible to get reply from them. They have made only false promises and now i had to escalate this case to paypal. Will never order again.
Edit: 208.2024
This is the anwer after your reply here in trustpilot. Yes, you refunded me, sent a hat and i kept the sweater. This negative review was not up to date, but now it is. Im sorry I forgot to update it. You promised me a sweater and a hat, but only a hat came, but after that you just refunded my order. It was a bit difficult to reach you at first, but all in all im satisfied 5/5.
30 octobre 2023
Avis spontané
Réponse : Blvck Paris
Hello there!
Thank you for sharing your feedback. We’re sorry to hear about your experience and any inconvenience it has caused. We strive to ensure that all our customers are satisfied, and we take your concerns very seriously.
Regarding your order, we did process an exchange for the sweater and included a complimentary hat as a gesture of goodwill. We also issued a refund as additional compensation for any delays you experienced. Despite these efforts, we see that you have escalated the matter and left a negative review.
We understand that receiving the wrong size or a product with defects can be frustrating, and we apologize that our communication fell short during this process. We’re continuously working on improving our service and making sure situations like this are resolved smoothly.
We’re always here to help and hope that despite this situation, we can improve your experience with Blvck Paris in the future.
Best regards,
Blvck Paris Team 🖤
High Quality
They have a high quality of their products. The item I purchased exceeded my expectations. Blvck Paris delivers on its promise of delivering top-notch products built to last.
19 juillet 2023
Avis spontané
Awesome Website
It’s cool website.
Fast & awesome customer service, the products are 😎 good too.
10 juillet 2023
Avis spontané
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