BNS Property Services Avis 

I have only ever dealt with the electrical contractors and can only say that they have been polite, efficient and diligent in the work undertaken.

Returning customer, always exemplary service.

I’ve used BNS on numerous occasions for electrical issues on my real estate portfolio. They have always come out promptly and resolved the issues swiftly. Wouldn’t go anywhere else for all my electrical needs.

Diligent in chasing down outstanding remediation works with the developer. Clear communication.

Worst company I’ve had to deal with. Moved in Bristol, Ashton Rise and been with them unfortunately for 2 years. Non responsive from all angles they just do what they want when they want.

Totally useless, I agree with every bad review written. They definitely waste time, money and cause stress. Incompetent and without regard for the owners who pay them.
Incapable of comprehending a lease, wriggle out of all situations, roof problems ignored, security gates left for months inoperable, do not use in any circumstance. You will regret it.

We have been using BNS management services for our building for over 4 years now and having experienced working with 5 other management companies (we own 5 more flats) I can confidently say that I truly appreciate their professionalism, quick response, everything is always up to date so we’re compliant. Peace of mind is all a landlord wants! Big shout out to Shannon, the whole building agrees that she’s the best account manager we’ve ever had, so thank you Shannon! :)

I continue to rate our account manager Shannon Raven with 5 stars. However, I am somewhat disappointed with BNS senior managements lack of progress on issues with the BNS portal. When working effectively the BNS Portal is an excellent collaborative communication tool between BNS and its clients. We have and continue to have issues with Director access and the inability to download documents. Unfortunately the BNS portal has never benefited from the value of a published user guide. Something that I continue to request without success. I believe that the production of a guide to facilitate the necessary communication between BNS and their clients will considerably reduce the workload of both the account managers and management company Directors. The purpose of this review is two fold - 1. To thank Shannon for her excellent work and 2. To ask a question of other management Directors- Is the BNS portal providing you with a service that meets your requirements and expectations? On a closing point I have suggested that BNS undertake a customer service survey, I don’t believe that they have ever undertaken one.

Above and beyond the call of duty I found Shannon Raven and Jake taking on the thankless task of reorganising our communal basement Storage area, cleaning it up and removing excess clutter accumulated of the years. Well done to them!

Change for the better has been remarkable

Sometimes it all depends on who you are fortunate to deal with, fortunately for myself I have recently been dealing with Jade who has been prompt and extremely helpful, if BNS had more employees with her level of customer care I’m sure they would have a 5 star review, thank you Jade

Can only echo what the rest of the bad (but I suspect honest) reviews say about BNS. The most slow, unresponsive, mind-bogglingly frustrating company I've ever had the displeasure of coming into contact with. Absolutely useless, avoid if you can.

BNS are dreadful and similarly to other negative reviews I could literally talk about it for ages but in a nutshell: they are ignoring requests, are extremely slow in responding, spend our money on expensive contractors of their choice, overspend in their budget and tell us to pay the difference on the top of what we've already paid and so on. To be honest I am quite surprised that this business even still exists with that terrible service.

EDIT: There response was not related at all to my complaint. BNS has also increased the service charge demand by 40% with no justifiable reason.

Shocking property management company, do not use.

My wife and I until recently owned a flat in Villa Rosa Weston s Mare managed by BNS. For a considerable number of years I would have described the BNS performance as poor. Ever since Jade Tarrant took on the oversight of our block the change for the better has been remarkable, Gone were the days of endlessly awaiting a response, and having to endure bad manners and patronising behaviour from BNS. Jade is a credit to BNS and always polite, courteous, and professional. Thank you Jade for your considerable efforts in improving the service provided by BNS.

Here is the review i promised this morning, i hope you gain something from it.

I called on 30th July then 4th August and today. On all occasions i was not allowed to talk to anyone except reception, who made me describe the same problem three times. No one ever called back.

The third time i promised a bad review if no one called back so here it is, you are welcome.

I am just trying to get an entry phone sorted for my elderly and infirm dad at tuscany park who needs to let in carers and food deliveries. Is that important to you?

Bns managed my flat in apsley road soon after Bruce's son took over a while back and let the building insurance lapse. Avoid them.

Update; BNS have booked to fix the entry phone system now

Where do I start with this.

What about why can't I give 0 stars.

Background. I own a property in a shared building in Bristol which has been 'managed' by BNS for over 15 years. They were OK in the noughties but have creepingly and progressively raised costs and got worse over the years to now where they manage around 300 properties and are really just about the money these days.

Here goes with the list:
- Unncecessary spurious charges (e.g. terrorism insurance).
- Use of own contractor companies (e.g. Hybrid Property Solutions, Priority 1, Konex, Block Plus, Business Non Stop, Spherical). The list goes on.
- Negligence to remove objects casuing fire risk / blocking basement access.
- Not taking meter readings when attending for inspections. Wanting to charge for it.
- Charging owners (yes charging the people who employ them) for late payment of levies which haven't been agreed and are only needed because BNS charge so much in the first place.
- Refusing / delaying to return funds to owners after more than 3 months since cancellation of services. Guidelines which BNS stated is legally applicable. Naughty BNS.
- Failure to ensure buildings insurance was in place for a period where it could have been implemented on an installment payment basis.
- Failure to provide finance statements at termination of contract in a timely manner.
- Condiiton of handover data (non existent filing structure).
- And my personal favourite introduced in the last year.....a fee (that translates as a charge to the owners) of £400+vat (that's £480) for all instances where a 'Section 20' (that's a few pieces of paper) is required to raise a levy (additional funds). Now note a Section 20 is required for any works costing more than £250 per owner. Think about that for a moment. Imagine there are 4 owners in a building (not unusual) and some work will necesitate raising an extra £1001 (not out of this world), then BNS will charge their bosses (the owners) £480. Yup, you read it correct. £480 or 48% of the levy. Now that's creative, for only producing a few sheets of paper. Marvelous. Somebody's got too much time on their hands to come up with that one.

I honestly don't know how this company has got this far. it must be purely down to cornering the market as decent management agents in Bristol are few and far between. I can't count the number of times I and the other owners have discussed changing agents, only to be stumped at the lack of options elsewhere and reluctantly deciding to 'just stay with BNS'. What fools we were.

The most hilarious thing about it all I've just noticed is that on their website (near the bottom) it adverises that BNS can save you Time, Money, Stress...... Well. I don't know what to say about that one. They should definitely change their website to say BNS can 'Waste lots of your time', 'Take lots of your money' and cause you lots of extra stress'.

Use if you want to waste time and get ripped off. They are basically an invoice creation machine. Somebody somewhere must have a yacht. You know who you are.

Anyway, the future looks bright as we are now managing the building ourselves and saving a small fortune in the process. It's not difficult but just takes some time. It definitely shouldn't cost what BNS charge for doing very little. And its good being in control of things. There should be more personalised honest managing agents out there. Maybe in the future.

One final thought: I think the review statistics says it all, don't you? 30 reviews with 37% bad and 47% average or below. I rest my case.

Beware.:)

A terrible and urgent leak at a few properties managed by BNS and they were very slow to fix it. Water is still pouring from the flats and this has been going on (unnoticed) for several weeks. This is an emergency and something needs to be done.

Slow to respond to queries and can never get through on the telephone. Am still waiting for light bulbs to be replaced after bring this to BNS's attention weeks ago. When acting as a Director was given incorrect advice as to who was responsible for the cost of a major repair, also requested roof survey was undertaken whilst scaffolding in place - request ignored by the Property Manager. Insurance claims shut down before works carried out, insurance claims paid out before works even completed, the list goes on. I am a previous employee of BNS and can only say that, in my experience the quality of their work has diminished dramatically in the last three years.

Be warned they are slow to respond until they want something from you! They overcharge on management fees and in order to look like they have kept the rate the same over the year/years they add a year end adjustment charge. When you ask what this has paid for you get a fluffy response. I can’t see anything different from when I was paying £100 less per month to now. Sorry but I feel ripped off. They are also slow to respond to emails I have to chase several times