BNS Property Services Avis 

I’m fairly skeptical when it comes to management companies and agents but I believe in giving credit where credit is due. Having gone through a string of (fairly average) managers over the past couple of years, I must commend Shannon at BNS who has come in on our block this year and given the site, and it’s owners a breath of fresh air.
She is a friendly reminder that there are a small handful of genuinely helpful people trying to do a good job. Although her presence is reasonably new, I feel a confidence I didn’t feel prior to now and look forward to (hopefully) seeing some much needed changes happening on site and behind the scenes as well.

Very helpful management company. Great customer service - the team are friendly when you call them.

Jade was so helpful, I needed to get in touch with a lot of house occupants to coordinate a day for them all to have a fix done on their ventilation systems and Jade coordinated the whole thing and sent me a spreadsheet with all the info I required on. Easy!

Rachel set up our AGM and ran the meeting very effectively using Microsoft Teams. All issues raised were recorded and minutes circulated very promptly afterwards. She also address our concerns about how long it has been taking to send out Year End Accounts and arrange AGM's over recent years with some useful information regarding our expectations and a constructive solution to fix our next AGM date already. Wow! Thanks Rachel it was probably the least stressful AGM for On The Park Ltd. I have ever been to. and your work in chasing down maintenance issues over recent months has been much appreciated.
UPDATE 2025 - the above was about the last good thing that happened. We havent had an AGM since and are now leaving BNS due to dire service over a number of years.
e.g. A major project saw scaffold erected and no levy raised causing all our reserves to be used up. The roofers found and reported some roof issues but BNS did not instruct them to repair. The scaff came down, a year later the roof failed causing damp and black mould in severral flats - another £10k scaffold bill to repair it. When we investigated why our bank was empty we found over £5k in service charge arrears which BNS had done nothing about. We nagged about that in 2024, its still not solved.
Then our electric supplier charged £29k to our direct debit in error. That never appeared in our accounts. I started nagging, told BNS it was missing it took months before anyone even replied. They had NO IDEA 29k had gone from the bank or where to. When it was refunded 6 months later, that £29k didn't appear in our accounts either. I had to tell them to reconcile the suspense account. Clueless.
Mislaying the deposit paid to a contractor resulted in a delay for decoration we are contratually aobliged to do and had promised Bristol City Council would be done.
This year they have falsified monthly Emergency Lighting (EML) inspection records, claiming to have reported faults - faults which did not exist and had not been reported. I raised it with head of compliance, but nothing changed until April when the monthly EML inspections stopped completely. Our own contractor found faulty light units but BNS did not approve the job to replace them.
Dont get me started on accounts. Our 2022-23 accounts are still in draft, they haven't made the changes requested for incorrect postings. We now have to get 3 years accounts done properly by another accountant.
The situation at BNS gets worse and worse. When you get given a property manager thats any good, you know they wont last long. Our last one was about 6 weeks. I predict a proper auditor will find a big black hole in processes and money management. God forbid any major H&S issue caused by their shoddy standards.

It is a pleasure to have Jade Tarrant as the manager of our building and accounts. Jade pays excellent attention to details, communicates with great skill, responds quickly, and is always available. Jade leaves me with a smile and more confident in what is happening. I hope she will continue to be our manager.

I have been working with Jade Tarrant regarding the property where I am the director. I have always found Jade very helpful, energetic and delivering on agreements. Since the property requires more maintenance Jade has provided a clear lead to deal with the issues and is always available to get in touch with in case of urgent need. I am happy to work with BNS and Jade in particular to get maintenance solutions for our building.

I have recently been dealing with Jade Tarrant for various queries that have come up within my building. I have found Jade to be super helpful and whenever I have been in contact with her she has always responded to me in a timely manner and her customer service skills are above and beyond and always tries to help sort out any problems. I feel like when I have issues that I know if I email Jade they will get dealt with. Thank you very much :)

BNS manage our property and I joined the board of Directors approximately 4 years ago. BNS have always provided us with a professional and comprehensive service.
However recently it has become even more efficient with the Appointment of Jade Tarrant as our property manager.
I find Jade to be highly efficient, proactive rather than reactive and every interaction I have had with her has been a real pleasure.
Issues are delt with quickly with thought and care.
She is an asset to the company and BNS should look to employ more staff like her.

Professional management company who offer a comprehensive service. They work collaboratively with leaseholders to ensure a more relevant and ‘bespoke’ service than we have experienced elsewhere.

I joined the board for my estate at the same time as Jade Tarrant joined BNS. I found that dealing with her has been very efficient and has responded clearly and professionally to all our current tasks. My responsibility is to oversee the estate on behalf of the residents and linking any tasks with BNS, I am very thankful for the efforts and work Jade has done.

BNS has been pretty good at handling the few cases I had. Not always the fastest (although on some smaller issues very fast, indeed!), but I accept that in the case of my building there are lots of apartments to deal with. In the end they always come through and handle things professionally.

Over priced and frustrating to deal with - once I sold my flat I had to pay an astronomical fee for them to send a pack to my lawyer - now a month after selling I’m told I still owe them money- for what I have no idea as nothing was asked for whilst in the process of selling.

I have found the service from BNS awful. They are very difficult to contact. I emailed my property manager about a leak and she rarely responded to emails, I had to constantly chase her up. After 9 weeks of chasing I finally got a reply from her manager who said she had never arranged for the maintenance work to be done. I have asked multiple times to arrange a meeting to discuss my concerns with the service BNS have provided, and have always had these requests ignored.

In response to your reply, the manager also doesn't respond to emails in a timely manner and I am constantly chasing him up. In fact I got a reply to this quicker than my other emails, maybe I should just communicate with you via this site. I do not think the contractors showed up, but I can't be sure because as usual my property manager is not providing updates.

As neither of my flats are now not managed (Bowood and Beaufort) by you,don’t see the point,in wasting my time.
It must be on your records the dozens of issues,that you never sorted out,and your very poor management,of the properties.
Reply from BNS Property Mngt
3 hours ago
Hi Malcolm, Thank you for leaving your feedback. If you were able and willing to provide further detail behind your agreement to other posts within the trustpilot feed, we would be very keen to look further into any matters you wish to raise. Please contact bns with detail surrounding your sentiment where our management teams would be very keen to constructively review your experience. Kind regards, Bruce

Found BNS very helpful and a decent company to deal with, brilliant service managing my property. I will carry on using BNS for the foreseeable future.

The company do not advise the owners of the properties when they have arranged services, they do not respond to communication. They do not spend the funds efficiently, they waste our money and are never able to produce receipts for the services they claim they have arranged and used our funds for. If I had the opportunity to choose a property management company I would not choose BNS.

In response to your reply - my account manager did not respond, I had to send a chaser email to the info address. I have since sent another email to my account manager and once again have not received a response.

Don’t pay invoices on time, don’t respond to emails until chased, don’t get competitive quotes for work, don’t use initiative when planning order of works.
Absolutely useless and a total waste of money.

All The reviews below are True. I have experienced the same happen to me in my flat, Where it has taken them two years to figure out what is wrong with my leaking roof. Sending round bad contractors who have no knowledge.

The worst property management company I have ever come across. Rude, useless staff who have no interest in helping you. Over charge or repairs & maintenance adding on ridiculous fees. Hoping watchdog will intervene and investigate this company as unfortunately I have no control over the managers of my property.

Several changes of managers has ensured a level of chaos that is quite unacceptable in a professional company. Our small property has been left with so many issues caused by poor communication and inertia that I would not recommend them in any circumstances.