Wagnum RecoveryAvis 

154
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Good product that is affordable compared to brands such as Normatech. After a few months had issues with the connection of my sleeves but the customer service team were helpful and arranged replaceme... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Brought the Elite compression boots and they're pretty awesome.. alot more cost effective than the high end brands but does the job, play alot of touch footy and coach rugby union with some of the boy... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

As an athlete myself I was on the hunt for ways to recovery quicker at home. I have had previous experiences with using compression boots and loved the result so went on the hunt for pair myself. That... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The WAGNUM Leg Pro is easily one of the best and most beneficial investments I've made. I can not get enough of it, and after suffering a ruptured achilles tendon, it has helped me through my reco... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'accessoires de massage

Écrit par l'entreprise

WAGNUM is built around one purpose: helping people recover better, move better and get more from the lifestyle they love. Our customers are athletes, professionals, fitness lovers and everyday performers who are committed to their goals and passionate about feeling their best. We create recovery products designed to support real routines, from training and performance to relaxation and everyday wellness. At WAGNUM, we focus on quality, practicality and customer experience, helping each person find the right recovery tools for their body, lifestyle and goals. Shop with WAGNUM and experience recovery gear made to support your next move.


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4,5

Excellent

TrustScore 4.5 sur 5

154 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(154)

44 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Greate Service, Product exactly as description

Product exactly as description, great service, one of my best purchases online! Thank you!

3 octobre 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Saulo for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Great service and product

Great service and product.
I bought a mini massage gun that helped a lot after my workouts. And it is very convenient to take with me everywhere.
Thank you!

3 octobre 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Regina for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 1 sur 5 étoiles

Don't waste your time

I bought the massage gun which took 4 weeks to arrive. I understand their were issues with a Australia post but they did not even send me a confirmation email or updates meaning I thought I got scammed. Gun came, worked once and then never turned on even after charging overnight. Was a lot a lot poorer quality than I was expecting for the price. Although they did issue a refund, the whole ordeal was too much of a hassle so I would definitely not recommend.

3 octobre 2021
Avis spontané
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Réponse de Wagnum Recovery

Hello Siobhan,

We hope you are well. We are really sorry about your review. We are facing huge delays due to the Australia Post. There is nothing to do about that from our side. For example, they are not collecting any parcels in Melbourne between 30 September to 5 October, which is not the first time.

As you said, we already issue a FULL REFUND to your account. We never let down our customer in case of faulty or missing items. We issued FULL REFUND or REPLACEMENT once we approved the cases.

We believe this review is unfair as we already apologise and issued a FULL REFUND to your account.

We are sending a confirmation email, shipping tracking email and invoice for each order that we received. Sometimes emails might be ended up in your spam folder.

We hope you can understand the situation.

Regards.

Noté 5 sur 5 étoiles

Outstanding Service from start to finish!

The service and standard of Body Massager Australia was outstanding and 1st class. However, we were unaware that the product we purchased would be unsuitable. The doctor advised that this particular item would not assist therapeutically due to the enormity of the injuries sustained. Body Massager did not hesitate in providing us with a refund and I cannnot thank them enough for this.

24 septembre 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Jackie for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Fast shipping and good quality

I order this professional massage gun fabulous arrived to day and used today helped ease the pain, love it didn't take long to arrive, would highly recommend this product and company. Thank you!!

9 août 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Chan for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 1 sur 5 étoiles

Brought hand massager does not massage…

Brought hand massager does not massage just puts pressure on hand have been in touch but they refuse to refund me
Very dodgy people

7 juillet 2021
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Réponse de Wagnum Recovery

Hello Peter,



Hope you are well. We are really sorry about your experience.



If your massager has any issue, we will be happy to assist you with a replacement.

Kindly contact our support team at info@bodymassager.com.au and we will get back to you as soon as possible.



Kind regards, Body Massager Team.

Noté 5 sur 5 étoiles

We brought the Neck Massager from this…

We brought the Neck Massager from this company as their products are far better quality than some others out there. They are a small Aussie business located in Melbourne.
We couldn't fault their customer service and the massager is great!

6 juin 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Mardy for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Love how they dealt with everything

Loved my gun till something went wrong so I sent an email and was Extremely surprised at how fast they responded to my email. But what I loved was how they just replaced my guy and the customer service has to be the best of dealt with.
I couldn’t Recommend this company any higher A+++++

11 mai 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Thomas for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 1 sur 5 étoiles

Faulty product

Faulty product. I have contacted them via email and Facebook but have not go a reply. My massage gun won't charge after only a few uses. Would really like someone to contact me...

8 mai 2021
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Réponse de Wagnum Recovery

Hello Mick,

Hope you are well. Our trading hours are Monday to Friday, 9 am to 4 pm.

We checked our inbox and couldn't find any e-mail from you. Can you please send us an e-mail again?

We are always happy to help.

Regards.

Noté 5 sur 5 étoiles

When I got my massage gun I loved it

When I got my massage gun I loved it, but unfortunately the charger was damaged and I was unable to recharge it. I was quite upset with this, and felt a little defeated. I was interstate and had a lot on my mind so I was very delayed in emailing the team. Because some time had passed I was not hopeful with my situation being rectified and felt defeated, however, to my surprise the team were super down-to-earth and helpful. They emailed me and let me know they had sent out a replacement charger without making a big fuss. I am super excited for it to come because I loved the product when it was working. Thank you to the team for being very genuine and quickly sorting out my situation. :)

4 mai 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Samara for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Great customer service!!

Even though my massage gun had only lasted just 6 months, the body massager team had very quick response getting back to me to sort out how they can help by either fixing or replacing my massage gun, great customer service, very accurate information and would definitely recommend purchasing through them!

23 avril 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Peony for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Amazed …

Amazed did not expect it to be as awesome as it is would highly recommend 👍Service excellent 👍

20 avril 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Netta for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Customer service is AMAZING!

Hi I just wanted to share my experience with Body Massager Australia. Their Customer service has been amazing throughout.
I ordered a neck and shoulder massager from them. About 6 months later it just stopped working. I thought I would try my luck to see if it was still under warranty. Luckily it was! :-) First they sent a replacement plug, no questions asked. But when that didn't work (think it was a battery issue) they just sent a whole new massager to me. Wow! So impressed. I am super happy that I have purchased from this Company and would highly recommend other people do the same. Thank you so much :-)

17 février 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks Kerry for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Pain relief!!

I got a massage gun, a jade roller and an acupuncture laser pen and am very happy with all items. I work in an office and I use my laser pen on my hands and fore arms and it's great. Also my massage gun on my feet and lower back which get sore easily.
Jade roller is good too, not sure if its effective but oh it feels good to roll that on my face with a cream!

10 février 2021
Avis spontané
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Réponse de Wagnum Recovery

Many thanks for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 1 sur 5 étoiles

Not the best experience

Ordered a black pulse oximeter and was sent through a white one that was not even the same product as the picture. To make the matter even more annoying, the product that they did send is faulty. Read through the instructions and followed it exactly. Every time you put your finger in the probe and turn the on button; it says ‘finger out’ and turns off. Thought, this was just an anomaly so tried in other fingers and I get the same message on the oximeter. Have tried to contact the company but still no response yet.

13 octobre 2020
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Réponse de Wagnum Recovery

Hello Lib,

Hope you are well. We are really sorry about your experience. We already received your email and let our warehouse team prepare a new item for you. We are happy to provide you with a replacement.

Best regards.

Noté 5 sur 5 étoiles

Very fast delivery!

Very fast delivery both time i ordered!! Massage gun boost I have ordered is good for its value! My colleague have purchased it 10 minutes after trying my out!

3 octobre 2020
Avis spontané
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Réponse de Wagnum Recovery

Many thanks for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

Function well.

2 octobre 2020
Avis spontané
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Réponse de Wagnum Recovery

Many thanks David for taking the time to review us. We are really happy that you are pleased with our service and products.

Best wishes, Body Massager Team.

Noté 5 sur 5 étoiles

awaiting my goods

I am happy with the communiucation I have received

2 octobre 2020
Avis spontané
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Réponse de Wagnum Recovery

Hello Paul!

Your order is on its way! Please let us know if you have any other question about your order.
You can reach us from info@bodymassager.com.au

Regards.

Noté 3 sur 5 étoiles

Not a good experience so far

Not a good experience so far. Paid for priority shipping 2 1/2 weeks ago and still no delivery. Have emailed and received no response and even raised a dispute with PayPal!! I received no email with a tracking number or invoice and it was not in my Spam folder.
COVID or no COVID there is no excuse for not returning an email query!!
After posting this review I did receive a response and customer service was efficient in answering my questions. I do receive my order a few days later.
Sue B

23 septembre 2020
Avis spontané
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Réponse de Wagnum Recovery

Hello Sue,

Hope you are well. We are really sorry for the inconvenience. We already informed you about your parcel through e-mail. Your order processed at Australia Post facility and ready to deliver. The reason that you have not to receive your email; probably, it ended up your spam or promotions folder. We are sending confirmation e-mail, shipping e-mail and invoice for each order.

We are always here to help our customers.

Regards.

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