Bofin Avis 55

Réponse : Bofin

21 mars 2021

Dear Saravanan,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early supporter of our platform, we would like to invite you to try our new EEA offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Soha,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. If you are an EEA resident, we'd love for you to try our new offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Zak,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. If you are an EEA resident, we'd love for you to try our new offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Zaara,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early supporter of our platform, we would like to invite you to try our new EEA offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Emran,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early supporter of our platform, we would like to invite you to try our new EEA offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Usama,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. If you are an EEA resident, we'd love for you to try our new offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Rizwan,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. If you are an EEA resident, we'd love for you to try our new offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Bilal,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. We are thrilled that your journey with us has been so positive!

Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early supporter of our platform, we would like to invite you to try our new EEA offerings. We're excited to hear what you think!

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Andy,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase.

As the new Head of Bofin Customer Support, I have made it my priority to understand cases such as yours. Firstly, please accept our apologies again for the unpleasant experience you had with our platform. Even though the decision to withhold your funds was made by the regulated institution through which you purchased your account, I can see why you may have perceived the situation differently. While I understand that you were ultimately able to recover your funds, we regret that it was only after much escalation with the regulated entity through which you purchased your account.

As a virtual marketplace, Bofin connects consumers and regulated institutions on one platform to facilitate the sale and purchase of financial products and services. Any such transactions are subject to the terms and conditions imposed by the selling institution. Due to legal and regulatory requirements, Bofin is prohibited from being a party to the transaction, from accessing or holding any consumer funds, and from making any decisions regarding consumers’ access to purchased products and services or their funds. By law, regulated institutions hold all such powers and controls and Bofin's technology must be engineered to follow their instructions.

To the best of our knowledge, Bofin is the first such platform for financial products and services. Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

The learnings from the public beta phase have been critical in shaping our journey. The most important of those learnings have come from users such as yourself - you have been our harshest critics but also our best teachers. Bofin has taken your feedback to heart and dedicated the last six months to not just re-designing our user experience, but also re-defining expectations with regulated entities that desire to sell their products and services on the Bofin platform.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early user of our platform who provided invaluable feedback, we would like to invite you to test out the new offerings and will waive any set up fees associated with your purchases. If this is something you'd be interested in, please send us a private message with your email address and we will ensure that the applicable fee waivers are integrated into your account.

If you are, understandably, hesitant to give Bofin a second chance, please know that we remain indebted to you for the impact you have had on the Bofin journey.

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Matthew,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase. Kindly see my response to the feedback you posted on April 8, 2020. While the decision to close your account and withhold your funds was made by the regulated institution through which you purchased your account, we are truly sorry for the difficulties it caused. I can understand why you felt that Bofin did not care - however, please know that we cared enough to stop all operations in the EEA until we partnered with a regulated entity that was aligned with the experience we aim to provide for our users.

Kind regards,
Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear John,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase.

As the new Head of Bofin Customer Support, I have made it my priority to understand cases such as yours. Firstly, please accept our apologies again for the unpleasant experience you had with our platform and Customer Support team. While Bofin has never engaged in fraud, I can understand how your experience has led to that perception.

As a virtual marketplace, Bofin connects consumers and regulated institutions on one platform to facilitate the sale and purchase of financial products and services. Any such transactions are subject to the terms and conditions imposed by the selling institution. Due to legal and regulatory requirements, Bofin is prohibited from being a party to the transaction, from accessing or holding any consumer funds, and from making any decisions regarding consumers’ access to purchased products and services or their funds. By law, regulated institutions hold all such powers and controls and Bofin's technology must be engineered to follow their instructions.

To the best of our knowledge, Bofin is the first such platform for financial products and services. Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

The learnings from the public beta phase have been critical in shaping our journey. The most important of those learnings have come from users such as yourself - you have been our harshest critics but also our best teachers. Bofin has taken your feedback to heart and dedicated the last six months to not just re-designing our user experience, but also re-defining expectations with regulated entities that desire to sell their products and services on the Bofin platform.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early user of our platform who provided invaluable feedback, we would like to invite you to test out the new offerings and will waive any set up fees associated with your purchases. If this is something you'd be interested in, please send us a private message with your email address and we will ensure that the applicable fee waivers are integrated into your account.

If you are, understandably, hesitant to give Bofin a second chance, please know that we remain indebted to you for the impact you have had on the Bofin journey.

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Mohammad,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase.

As the new Head of Bofin Customer Support, I have made it my priority to understand cases such as yours. Firstly, please accept our apologies again for the stress and difficulty you faced when your account was blocked and funds were withheld. What disappoints me even more is that despite your and our team’s efforts to schedule meetings with the regulated entity through which you purchased your account, they failed to give this matter any importance. While I understand that you were ultimately able to recover your funds, we regret that it was only after much escalation. Please know that we do not tolerate such behaviour from regulated institutions on our platform, and thus no longer partner with the institution in question.

As a virtual marketplace, Bofin connects consumers and regulated institutions on one platform to facilitate the sale and purchase of financial products and services. Any such transactions are subject to the terms and conditions imposed by the selling institution. Due to legal and regulatory requirements, Bofin is prohibited from being a party to the transaction, from accessing or holding any consumer funds, and from making any decisions regarding consumers’ access to purchased products and services or their funds. By law, regulated institutions hold all such powers and controls and Bofin's technology must be engineered to follow their instructions.

To the best of our knowledge, Bofin is the first such platform for financial products and services. Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

The learnings from the public beta phase have been critical in shaping our journey. The most important of those learnings have come from users such as yourself - you have been our harshest critics but also our best teachers. Bofin has taken your feedback to heart and dedicated the last six months to not just re-designing our user experience, but also re-defining expectations with regulated entities that desire to sell their products and services on the Bofin platform.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. If you are an EEA resident, we would like to invite you to test out the new offerings and will waive any set up fees associated with your purchases. If this is something you'd be interested in, please send us a private message with your email address and we will ensure that the applicable fee waivers are integrated into your account.

We remain indebted to you for the impact you have had on the Bofin journey.

Kind regards,

Bofin Customer Support

Réponse : Bofin

21 mars 2021

Dear Matt,

Thank you for providing feedback about your experience using the Bofin app during the platform's public beta phase.

As the new Head of Bofin Customer Support, I have made it my priority to understand cases such as yours. Firstly, please accept our apologies again for the stress and difficulty you and your family faced when your account was blocked and funds withheld. While I understand that you were ultimately able to recover your funds, we regret that it was only after much escalation with the regulated entity through which you purchased your account.

As a virtual marketplace, Bofin connects consumers and regulated institutions on one platform to facilitate the sale and purchase of financial products and services. Any such transactions are subject to the terms and conditions imposed by the selling institution. Due to legal and regulatory requirements, Bofin is prohibited from being a party to the transaction, from accessing or holding any consumer funds, and from making any decisions regarding consumers’ access to purchased products and services or their funds. By law, regulated institutions hold all such powers and controls and Bofin's technology must be engineered to follow their instructions.

To the best of our knowledge, Bofin is the first such platform for financial products and services. Bofin had a public beta launch in three different regions - the EEA, the Middle East, and Africa. In each region, we partnered with a different regulated institution, both by regulatory necessity and by design to understand the benefits and pain points from all angles. While our partnerships in the Middle East and Africa have seen tremendous success, the same was unfortunately not the case for the EEA. Given the number of complaints we received from our userbase in the EEA, we had no choice but to phase out the public beta offering in the region.

The learnings from the public beta phase have been critical in shaping our journey. The most important of those learnings have come from users such as yourself - you have been our harshest critics but also our best teachers. Bofin has taken your feedback to heart and dedicated the last six months to not just re-designing our user experience, but also re-defining expectations with regulated entities that desire to sell their products and services on the Bofin platform.

We have recently gone live in the EEA with a new regulated partner that is offering personal and business accounts to EEA residents. As an early user of our platform who provided invaluable feedback, we would like to invite you to test out the new offerings and will waive any set up fees associated with your purchases. If this is something you'd be interested in, please send us a private message with your email address and we will ensure that the applicable fee waivers are integrated into your account.

If you are, understandably, hesitant to give Bofin a second chance, please know that we remain indebted to you for the impact you have had on the Bofin journey.

Kind regards,

Bofin Customer Support