boltfood.com Avis 140

Bolt doesn't do written reviews for restaurants. I can't comment on a dish and no one knows how it actually is.

These guys are ridiculous.

Unfortunately, the customer service is appalling; I can see I’m not the only one, and the proof is in the review. I ordered my dinner; the delivery driver supposedly left my food at the door, marked it as delivered (but kept it for himself), so I contacted customer service straight away. Basically, they tell you it’s the customer’s fault and take the delivery driver’s word for it 100%. The delivery driver takes a photo and then keeps it, and that serves as proof for them. After having placed many orders without any problems, now you find yourself in this situation. As I can no longer access the delivery driver’s chat, they won’t even bother to send me a screenshot of the conversation.

Iti vine comanda varsata si ei refuza sa te despagubeasca

They always late. Delivery is taking longer time than it’s shown in app . Last time I was waiting for one and a half hour. I ask support to cancel , cuz I needed to leave my house , but they did nothing. And they have terrible customer service. They don’t care like at all . Keep sending the same text again and again without solving a problem. Or don’t answer at all. They don’t care about clients. Never gonna use this app again. The worst

Absolutely terrible service team money from an order there never came will never be refunded that’s the truth. Be careful

The worse delivery possible. The help service doesn’t help at all when they stay with our food.

I ordered dinner to be delivered to my address, the courier called when at the restaurant to confirm my address, I noticed on the site map that he wasn’t moving towards me so called him and he said he has another address on the map and he is taking the food there…. The map showed that he passed this supppoed address and kept going so I asked bolt foods for support. The agent said that there was another address on the map and that I should pay the courier more to take it to me… after already paying deliver fees. The agent was quite rude, zero people skills, and then hang up. Then marked the order as delivered although o had a code to be given to confirm delivery. The online agents were the same, 2 of them I tried to get help from… when I asked for a refund they both froze me out of the chat and refuse to respond when I got back. I lost GHS304 (USD22) and went to bed hungry. The courier went to bed full of my dinner. I was on holidays in Accra and that spoiled it for me. That’s it for bolt for me .

The customer service non existing. You can agree with restaurant and have your order rescheduled, but the min your order is in - bolt won't change it even though both parties agree on changes.
CS ladies terrible - not even tried to look for solution. Rude and ignorant.

I had a very disappointing experience with Bolt Food. I placed an order that was later marked as “delivered” in the app, but I never received it. I clearly searched from the address I was in but then was told the delivery address was not complete, should you not contact me in this case? Should you not request a complete delivery address?
What made the situation worse was the lack of resolution. Despite reporting the issue, I did not receive a refund for the order. Paying for food that never arrived and then not being properly compensated is extremely frustrating.

This experience shows a serious lack of accountability and customer support. I expected better service and a prompt solution, but unfortunately, that was not the case. I hope Bolt Food improves its delivery tracking and customer service processes to prevent this from happening to others.
911552114

Ordered food in the evening, but food didnt come for around 3 hours so I talk to support about it. Support takes around 1 hour itself to respond and they say to contact the restaurant. After contacting the restaurant they told me they never even got an order and to ask for a refund from Bolt Food. After showing Bolt Food support the evidence they fully ghosted me and would not even respond to any of my messages. In the end I had to charge back through my bank and thats the only way I got my money back. DO NOT ORDER FROM THEM. They are a scamming machine

Customer support is the worst I've ever been in contact with, the food came in cold and only half of the order, the support refused to help me further and ghosted me rendering me unable to even start a new chat. Filed an official complaint to the authorities and one through mail to their HQ (in the latter I was again treated like I'm not their customer).

После полутора часов ожидания заказ просто отменили, ограничившись сухим «надеемся на ваше понимание». За это время мои планы были полностью сорваны, и никакой ответственности со стороны сервиса я не увидел.

Особенно важно отметить: если еда для вас — не прихоть, а необходимость (по состоянию здоровья, режиму питания или другим причинам), на этот сервис рассчитывать нельзя вовсе. В критический момент вас просто оставят без заказа и без решения проблемы.

Такой подход — это не сервис доставки, а игра в удачу, где клиент всегда остаётся крайним.

We used Bolt Food on and off for over a year, and compared to alternatives in Portugal like Uber Eats and Glovo, it is by far the worst.

Customer support is extremely poor. Repeated issues were never properly resolved. On several occasions, items were missing from our orders, yet no refunds were issued, even though the mistake was clearly on the restaurant’s side.

The situation is even worse if you order using company invoices. When invoices are involved, Bolt Food refuses refunds entirely, creating unnecessary problems for accounting and bookkeeping. This is unacceptable for any business user.

They also do not escalate complaints, don’t contact restaurants on the customer’s behalf, and don’t seem interested in investigating recurring issues.

Overall, a frustrating and unreliable service.
Do yourself a favor and use Uber Eats or Glovo instead.

They charged me twice for the food and after I showed them proof, they said they didn't do it.

Total scam they ask money for the logistic but they are no able 0 costumer support

Fiz um pedido de refeição. Demorou 40 minutos o tempo de entrega (momento em que o restaurante concluir até ser entregue). Restaurante fica a 1.2 kms.
Pior é ter o estafeta que recolheu vários, para poder depois a seu gosto fazer as entregas, apenas falar em inglês. Estamos em Portugal, tem que haver mínimos.

I wanted to like Bolt food, but the delivery times are unreliable and service is extremely poor. After wasting over €50

The deals were great until the day my order never arrived and customer support didn’t seem to care at all. Easily the worst support I’ve ever encountered, never used Bolt Food again.

I ordered dinner for the family and in the deliver where half of the items mistress. I paid 63 EUR and sence it wasn't possible the get the missing items to complete the order the customer service offered an in app refund of 4 EUR. After I refused the refund amount the customer service wend silent and no one answered anymore. This service is a joke.

I got sick with the flu and wanted to order food to be delivered so I wouldn’t have to go anywhere. I waited for my order for 1h 40min (I’m a regular customer – usually orders from this place were delivered within 30 minutes). I repeatedly contacted customer support asking why the delay, and they told me they were overloaded and asked me to wait longer. In the end, when I couldn’t stand it anymore and wrote again, they simply offered to refund me without delivering the order. I believe that with such a huge delay, they should have offered the food free of charge. In the end, I sat waiting for almost 2 hours and got nothing, wasted my time, and they refused to compensate me. Now with a fever of 38.2°C, I’m forced to go to the store myself. Terrible customer service!