boltfood.com Avis 

Today it was the last day I order from Bolt Foods, I order two pizzas they come to me after 40 minutes from the retreat. I wanted to deliver the frozen pizzas I refused them and I also lost the money. The worst service on the Maltese territory .Bad bad service I delete immediately the app.

terrible waiting times, waited for courier for over an hour, courier changed several times, still waiting food, which won't come, impossible to try connect to helpline,

Užsakymas už 38€ ne pristatytas, kurjeris nerado adreso, pasakė paliko prie durų, deja neradom 🥲🥲🥲

Pessimo apoio ao cliente fiz uma encomenda e a comida veio crua e como não foram eles a preparar a comida não se responsabilizam sugerem ir a app do restaurante reclamar. Até parece que o cliente pensava que eram eles,Bolt food, que confeccionava a comida. Mas são os intermediários e deviam atuar como tal e resolver a situação com o cliente e com o restaurante em causa....pessimo serviço

Péssimo serviço. Péssimo atendimento ao cliente.

I placed an order and pay online on January 28, 2025, but the delivery was never made. The courier marked it as “delivered,” but I never received it. I’ve tried reaching out to support multiple times, but they’ve completely ignored me.

As a pregnant woman, this was especially frustrating. Terrible customer service and delivery.

Péssimo em vários sentidos! Chat demorado, falta de estafeta, dificuldade em cancelar o pedido, demora para o reembolso, entre outros.

They avoid all responsibilities. Although there's a maximum of 15 minutes from the pizza place to my home address, the pizza arrived cold. The delivery guy had to pick up and deliver other orders before mine. The pizza arrived cold. But, from Bolt's point of view, it was delivered within the time frame, 40 minutes later after it was ready for pick-up.

Made a complaint to Bolt, but they avoided any responsibility.
No resolution. Incompetent person. Awful greedy corporation.

Bolt food Bucharest: don't use it!

They avoid all responsibilities.
Food cold because they cannot find a courier. 45min after they said to you : the order arrived in time.

Robotic message to discourage your action.
No resolution. Incompetent person.

Bolt food Lisboa : don't use it !

Glovo is really good and efficient when problems appears.

Terrible service, very very very late delivery. I use Bolt Food twice and bad service everytime.
It took more than an hour to receive the food. COLD FOOD all the time. Deleting the App.

Bought food at 18:40, food arrived at 19:30. Estimated time was 19:15 and according to the company the food coukdnt have possibky gotten cold in 15 min because the courier decided to get another order and deliver it before my own. Waiting hours for a repky and because I didnt reply in 1 min they closed the chat with no refund. A joke!

Moi moi moi mala…
Hicimos un pedido de 116€ y nunca nos llegó. Nos pusimos en contacto con atención al cliente y no nos dieron ninguna solución y tardaron mucho tiempo en atendernos.
En resumen, nos quedamos sin comida y sin dinero, nos sentimos estafados y Bolt, se lava las manos y dice que no puede hacer nada.
No sé cómo una empresa como esta hace estas cosas, aunque viendo ahora las reseñas que tiene, no me estraña que hagan las cosas como la hacen..
En difinitiva, muy mal, nunca más lo utilizaré y espero que les hagan algo por estas malas prácticas con sus clientes

Terrible customer service, ignored for 24h and then can’t solve my problem, the food was cold, but the support said “we can’t do anything because the food was deliver in 45 minutes window “ and then ignored me again. I even put the meet thermometer in the food, it was 35C. And then I had to warm it up…
I order on 11.20 and I gave up on 11.22…

My courier had an accident. He called for another courier, that was send in the wrong place. The support team managed the situation so poorly, that I waited 2h for a burger, just to get my order cancelled. They assured me that the order will be delivered. And the support team thought is fine to return my money and wish me a nice evening.

This company is a joke. Customer service responds late - after you don’t need them anymore. And they don’t offer any compensation for your wasted time and money. Avoid. I have way better experience with Glovo and wolt. Respect your customers or you will not have success.

Waited for order over an hour and then it's got canceled.

The food arrived at least after 1,5 hour, and the whole dinner was cold. The restaurant was quick to make the food and then Bolt waited 1 hour to get a courier.. Don’t use Bolt if you want your meal hot or to a spesific time (Bucharest). Very disapointed.

I placed an order on Bolt Food , one day before it’s delivery, with a specific delivery time (by 12:00) next day, and left clear instructions about the importance of punctuality, as I had to leave for work. I wrote in advance to the restaurant letting them know how important this is. They acknowledged the message. However, the order arrived an hour late, after I’d already left, leaving me without food for the next 12h shift. I even left them a generous extra tip for the delivery. Bolt Food’s customer service was unprofessional and completely unhelpful. They were lying to my face about things happened and trying to make it I was at fault. What’s the point to order food in advance and selecting a time frame if not respected and ignored. I warn them I will escalate this with my bank and ask for my money back and they were “good luck with that” kinda reply. Not recommended.