Very professional from the first phone call. Always answered any questions or concerns I had. Had a successful outcome when going through a stressful time. I would personally like to thank rob king fo... Voir plus
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I am very happy with the service I received from Bond Turner. They were professional, helpful and kept me updated throughout my claim. They explained everything clearly and always tried their best to... Voir plus
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I had a motorcycle accident leaving me with a catastrophic leg injury. I immediately contacted Bond Turner solicitors and they came out to visit me as soon as I got home from hospital. Jonathan a... Voir plus
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Great experience in what has been a very tough long drawn out case thanks to the other side. They guided me right through the process to conclusion. The time and patience Shabana took with me when I h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are driven to succeed. Our purpose is to help people move on in their lives through surpassing expectations and always supporting our clients, our communities and each other. Our focus is always on people, not only our clients, but their family and/or supporters. We understand the stress and uncertainty involved in bringing a claim in the areas we specialise in, which is why we are committed to always being there for our clients, providing guidance and support throughout the claim’s process. As a niche firm, personal injury is one of our key focuses, along with clinical negligence, professional negligence, and abuse. We do not ‘dabble’ in these areas of law, it is what we do, day in, day out. Some of our team have over 25 years’ experience in their field of expertise, and our team consists of 45 Grade A solicitors and Chartered Legal Executives, plus over 100 solicitors. In addition to working with clients and their families, we are committed to being at the forefront of legal change and development. We have a significant presence in the Court of Appeal and regularly consult with local and central government to promote and increase access to justice. Although we are based in the Northwest, we work with clients from all over the country. With compassion, innovation, responsiveness, and tenacity at our heart, we are confident we can provide you with the best legal service available and gain a successful outcome for your claim.
Coordonnées de contact
The Plaza, 100 Old Hall Street, L3 9QJ, Liverpool , Royaume-Uni
- 0151 236 3737
- info@bondturner.com
- bondturner.com
4,5
Excellent
1 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
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My experience was great
My experience was great, people give me very good works!
20 février 2026
Avis spontané
Réponse de Bond Turner
Hi Mitsuo,
Thank you so much for your 5-star rating, we really appreciate it.
It was our pleasure to provide you with a helpful assistance and we will share your review with the rest of the team who will be delighted by the feedback.
We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
They are helpful and good service all…
They are helpful and good service all the times I try to contact them
23 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi,
Thank you so much for your 5-star rating, we really appreciate it.
It was our pleasure to provide you with a helpful assistance and we will share your review with the rest of the team who will be delighted by the feedback.
We thank you for choosing Bond Turner and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
I am very disappointed with my…
I am very disappointed with my experience with Bond Turner.
My accident happened on 1 January 2026, and Bond Turner handled my personal injury claim. It took around 9 months for my claim to be settled, which I found to be a very long and frustrating process.
I was told that my compensation for my injury and personal items would be around £2,400. However, when the claim was finally settled, I received only £1,600.
I contacted them to ask why approximately £800 had been deducted. The explanation I received was not something that had been clearly explained to me beforehand, and I was not expecting such a large deduction.
My main concern is not simply that money was deducted, but that I did not feel the deduction and the reason for it were made sufficiently clear to me before the claim was concluded. I believe clients should be given a clear breakdown of exactly what they will receive and what will be deducted before agreeing to settle.
Overall, the combination of the approximately 9-month process and the unexpected £800 deduction has left me very disappointed and frustrated with my experience.
I would strongly recommend that anyone considering using this firm carefully checks their agreement and asks for a full written breakdown of all fees and deductions before proceeding.
22 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Mohammed,
Thank you for your review.
We are of course saddened to see you left us a negative review. We appreciate that the litigation process is not as swift as many would prefer but we can assure you that your claim was settled in as fast a time that was possible under the circumstances.
Our fees are taken from the successful settlement. This is fully communicated in the onboarding documents we send to every client and is standard procedure across law firms. We hope you will be pleased with the successful outcome we secured for you and we wish you all the best.
Kind regards
Simon Murphy
Bond Turner
Dear Bond Turner Team,
Dear Bond Turner Team,
Thank you for your email. I’m very happy with the service and support I received from Bond Turner throughout my case. The team was professional, helpful and kept me informed throughout the process.
I really appreciate all your help and would be happy to leave a positive review.
Thank you again for your support.
Kind regards,
Khader Ali Mohammed
15 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Khader,
Thank you so much for your 5-star review, the positive feedback means a lot to us.
It was our pleasure to assist you and it means so much to our team to hear your experience with our service was a positive one. We will certainly share your kind words with the rest of our team who will be delighted to read your wonderful feedback.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Ian Thomson was extremely helpful
Ian Thomson was extremely, helpful with as many informations as possible so I can get prepared for my case. Well done!
22 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Guilherme,
Thank you so much for your 5-star review, we really appreciate it.
It has been a pleasure to provide you with Ian's excellent assistance and secure a successful outcome. And we will be sure to share your kind words with Ian, along with the rest of the team at Bond Turner, who will be delighted to see your wonderful feedback.
We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Communication and professionalism
The case has gone on for some time but I suppose that was to be expected. Great communication and professional service
7 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Alain,
Thank you for your review, the positive feedback means a lot to us.
It was our pleasure to provide you with such a professional service and it means a lot to hear you had a positive experience with our firm. We will be sure to share you kind words with the rest of the team who will be delighted to read your review.
We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Réponse de Bond Turner
Hi Janos,
Thank you for your review.
We are saddened to see you left us a negative review after we secured successful outcomes for you. We welcome your feedback and wish you all the best.
Kind regards
Simon Murphy
Bond Turner
Super profissional
Efficient service, quick response, service clearly explained.
18 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Hudson,
Thank you so much for your 5-star review.
The positive feedback means a lot to us and we will certainly share your kind words with the rest of the team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner to handle you claim and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Very nice thanks
17 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Aldo,
Thank you so much for your 5-star review.
We are very grateful for your positive feedback for our firm and we will share your kind words with the rest of the team who will be delighted to read your excellent review.
We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Very very helpful along the way and…
Very very helpful along the way and very experienced and know what there talking about
17 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Mason,
Thank you so much for your 5-star review.
We are very grateful for your positive feedback for our firm and we will share your kind words with the rest of the team who will be delighted to read your excellent review.
We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Worst solicitors ever
Worst solicitors ever. My claim was passed to different solicitors like football, glad its sorted after 2.5 years
3 avril 2026
Avis spontané
Réponse de Bond Turner
Hi Samiullah,
Thank you for your review.
We are saddened to see you left us a negative rating, we never like to see our clients feeling anything less than fully satisfied.
Please let us assure you our team worked hard to achieve a successful outcome and we hope you will be pleased with the settlement we secured for you.
We thank you for choosing Bond Turner and wish you all the best.
Kind regards
Simon Murphy
Bond Turner
Was told no fee you get what the…
Was told no fee you get what the settlement is and that is no what happened got a third of the payment. Stay away from bond Turner not to be trusted.
16 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Paul,
Thank you for your review.
As you were made aware, we acted for you under a "no win no fee agreement". This means there would have been no fee in the event the claim was unsuccessful. We are very transparent about the deductions following a win and it is fully communicated in the onboarding document.
We hope you will be pleased with the quick and successful result our team secured for you and we would like to thank you for employing our services.
Kind regards
Simon Murphy
Bond Turner
I had full support from the Boad Turner…
I had full support from the Boad Turner team from the day of my accident until the final agreement
15 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Silvinho,
Thank you so much for your 5-star review, we really appreciate it.
It has been our pleasure to assist you and provide you with such a positive experience, and we will certainly share your kind words with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Well done and great service by whole…
Well done and great service by whole team of Turners
14 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Zahid,
Thank you so much for your 5-star review, we really appreciate it.
It has been our pleasure to assist you and provide you with such a positive experience, and we will certainly share your kind words with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Everything was good with you guys
I really like it the way you treated as
14 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Abiy,
Thank you so much for your 5-star review, we really appreciate it.
It has been our pleasure to assist you and provide you with such a positive experience, and we will certainly share your kind words with the rest of our team who will be delighted to see your review.
We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Terrible company and terrible staff
Terrible company and terrible staff. Do not use. Awful personal experience with them.
3 mars 2026
Avis spontané
Réponse de Bond Turner
Hi,
Thank you for your review.
We are saddened to see you left us a negative review and we would very much like to get to a root cause of any issue you may have experienced. Please do get in touch with us at customerexperience@bondturner.com with your name and case reference, or alternatively, reply to Trustpilot's secure request for further information, and we can see if there is anything we can assist you with.
Kind regards
Simon Murphy
Bond Turner
Very good customer service
Very good customer service. Good specialists. Highly recommend.
2 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Adrian,
Thank you so much for your review, the positive feedback means a lot to us.
We are so pleased to hear your experience with our service was a positive one and we will be sure to share your kind words with the rest of the team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you should ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
Day in court
The team of solicitors were very professional and really made us at ease. They were very knowledgeable great experience at court thanks to them
11 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Paul,
Thank you so much for your 5-star review, the positive feedback means a lot to us.
We are so pleased to hear you found our service helpful, we have a dedicated and fully experienced Court Liaison team who do everything to make the process as easy and stress-free as possible. We will be sure to share your excellent feedback with the team and wish you all the best in future.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require any further assistance.
Kind regards
Simon Murphy
Bond Turner
Service was great
11 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Marius,
Thank you so much for your review, the positive feedback means a lot to us.
We are so pleased to hear your experience with our service was a positive one and we will be sure to share your kind words with the rest of the team who will be delighted to read your review.
We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you should ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
I highly recommend Bond Turner team and…
I highly recommend Bond Turner team and special thanks to Mr. Sam Sattari for helping through out the process for my insurance claim. I really appreciate the way all my queries were handled professionally and answered clearly. The team kept me updated at every step of my claim and it was truly a hassle - free experience.
Thank you and I wish you all the best
9 septembre 2026
Avis spontané
Réponse de Bond Turner
Hi Damandeep,
Thank you so much for your review, we really appreciate it.
Your review is a testament to the fantastic work provided by Sam. We are so pleased to hear you were happy with his assistance and we will certainly share your kind words with him, as well as his team leader, David, who will ensure he receives the recognition he deserves.
We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future.
Kind regards
Simon Murphy
Bond Turner
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