Boostenergy Avis 

Excellent service from siyabonga diamini todsy, very patient and I got all the advice I needed

I have spoke to Olwethu Vusiwe this morning on webchat and the service was great and quick

Disgrace of a company and utter liars I left your company over a year ago and have still not been refunded for money in my winter wallet. I have had so many emails phone calls and confirmation I was receiving my refund in 5 days but after the 5 days and I queried where this was I was advised they still can not do it as they can't produce a final bill. 1 year later they are still stating they can not issue my final statement in order to issue a refund. 1 year down the line and still have not rectified a final bill issue. This is beyond a lie. This company has stolen my money. The company that I am no longer with can send a yearly statement but can not issue a final statement after a year is beyond ludicrous. Avoid this company at all costs.

ive been on live chat this morning with a lovely person called Lindokuhle Cossa at boost energy and they have really helped me in my current situation and im very greatful for that.

Siya Zulu was very helpful with my query today, I was spoken through what I needed to do and it was all done very quickly. I would leave 5 stars although I think the webchat could do with a little update. Over all I am happy with the help that I was given

Staff try their best to help, but the web chat facility is time consuming it would be quicker via phone. Thank you to all that tried to help specifically Siyabonga Phungula.

Very helpful staff at boost,special thank you to (Siya Zulu at customer support 👍

Spoke to customer services representative Miss Zama Mahlobo today and found her very caring professional and very polite and well spoken. She went the extra mile for me to get me through the very tricky new energy management system she is now using. Well done Zama. You can work for me anytime. Thank you, PC.

FRAUDSTERS!!!!!!!!!

STAY AWAY FROM THIS COMPANY AT ALL COSTS

Left the company 9 months ago and still waiting for my money!!!!
I hope you are pleased with yourselves. Absolute FRAUDSTERS!

Today Sizwe Ntshentshe helped resolve a problem i had been trying to correct for two days, after being passed all around Boost Energy, Sizwe was the only person who took the time and effort to make sure our problem was resolved. I really could not give Sizwe enough praise :) Thank you, YMCA Derbyshire

What an absolute abysmal company I have waited 4 months for an in-house display and top-up cards I'm now being told it's going to be another month and a half before we get them they're excuses they're out of stock all they've ordered them and my order was cancelled steer clear of this company if you know what's good for you star rating if I couldn't give a - 108 I would

YOU CAN NOT GET A REFUND LESS THAN 7 MONTHS...AND STILL COUNTING

After months of calls/twitter messages they have agreed to pay me £90 refund by cheque in February 2021.
Today 20/May/21 still no cheque received.

UPDATE:
28/May/2021
Still no cheque received. I am corresponding through Twitter now.
They told me the chq has been posted on 10th May and I found out today that it's been posted to the wrong address! NO SURPRISE HERE.

UPDATE 2 :
1/July/2021
Still no cheque. I've been told that there is a backlog and there is nothing they can do to speed the process up?! It's been 7 months and still counting..
I have started the complaint process now, probably this will take another 7 months??

I have just taken over tenancy of a flat and there was a debt of £57 on the meter from the previous tenant and the emergency credit had been used. 5 phone calls, 3 online chats and hours of being on hold later I finally got the debt wiped so I could put on credit and have electricity. One representative hung up on me, one online representative ended the chat and another told me that I can't have the debt wiped (funny how I now have a code to get the debt wiped!) Absolutely useless thankfully my landlord is happy for me to change supplier so I don't have to deal with them anymore.

I’ve been off supply through no fault of my own since Monday 21st June at 10am. Calls all day to boost on Monday, they sent an engineer out who wasn’t equipped to fix the issue (after 5pm) so called back into the office to get an emergency appointment (there is a 6 year old child at the property), the agent was uninterested and took the details down incorrectly, booked the same engineer who had just left so no one showed up. Called Tuesday morning at 8.30am and was told someone would be out within 3 hours. They weren’t. Called multiple times, had to repeat my self, an engineer arrived after 5:30pm on Tuesday. He was then unable to fix the issue, engineer advised me to call and book an appointment when lines open again at 8am. Called this morning at 8am and was told the engineer said he’d be in touch and they had temporarily given me electric. I have 3 extension leads plugged in to eachother from a neighbours window so that I can charge my phone as I’ve been told to stay at the property and wait for a call and if I don’t answer the call then the appointment will be cancelled and I will be charged £135. It’s now 12pm and no sign of an engineer, no contact. I’ve had no electric, hot water, unable to cook food etc since Monday morning. The mental strain and stress that this has put me though is something else.

Avoid this company like the plague!

Nokubonga was very helpful and talked me theough all the issues I had been having with the app as well as helping me out with some credit as I've been unable to top up. Great customer service

What can I say, I have to agree with the majority of customer and their reviews. I was with boost energy for about 8 months all was great. On February this year I notified them that I was moving and I need it to close the account. I also pointed out that the account was in credit and I need a refund. I was advised that I will get an email showing the final balance of money owed back to me. It is now over 4 months later and nothing yet. I have spoken with two different customer service representatives and all I keep getting is "I have to request a final balance invoice to be sent from our accounts team, you should get it within 4-5 business days" the same line every time.

BOOST ENERGY. It is more than 4 months from the dated I notified you about my account cancelation as I was moving house. I am still waiting for my refund to be processed. Could someone more senior, please get in touch with me.

Hope to here from you very soon.

The operator was very polite and knew what he is dealing with. My issue was sorted.

Dreadful company. I have been trying on and off for 5 years to get switched to a smart meter. Once an engineer did turn up looked at my meter scratched his head said he needed to get some advice and I never saw him again.
I tried to make 3 more appointments on line and absolutely nothing. I really want to take the payg meter out as that was left by the previous occupant and switch to a billing supply. So, I headed over to the website to see that, according to them, my account was inactive! Really? So who have I been paying?
Called today and after being looped through the same automated service twice then haveing to endure listening to Bruce wailing about his dreadful treatment towards his wife and children just because he was hungry, or something. The line cut off. I rang again, bracing myself for a loop of the worst the 80's had to offer and the line was dead. I have never come across a company that can ignore its customers so effectively. Presumably this is their tactic to keep them. By refusing to engage with the customer there is no way they can cancel. Very much on the line of " if I close my eyes I can't see them so they can't see me". Awful awful company. Avoid at all costs.
Edit. Once I'd written this review I finally got a message asking for my full name, full address including postcode and my date of birth. Can any one say " identity theft" ridiculous request. After that heard nothing more. I'd like to say I was surprised. Like to. But can't.
If boost actually read this. Please send me my Mpan number immediately. .

First and foremost, I loved Boost when it was Ovo. Even PAYG Boost was okay. Now? It's horrendous.

Up until recently, you topped up your account and it was divvied up between your gas and electric. Fantastic. Very simple to use, great customer service and the app was very easy to use, great for vulnerable/disabled people.

Since they forced me to change over to their new system at the beinning of the month, it's been one horrendous thing after another.

For starters, They never even told me what day I was being changed over. I found out when the app didn't work and my electric was cut off. Giving me no way to contact them, get electric back on, or sort any thing out.

The new app is appauling. It crashes, it hasn't updated my Gas account since 10.05.21, and I can't top up my Gas account at all. Yes, I haven't had gas for three weeks. I'm very lucky that I have electric appliances and a wet room. Still, I'd like hot water to wash, etc... by running a tap instead of filling the sink with water from the kettle.

The app is not user friendly at all. Tiny icons that don't do anything when you click on them. It took me days to manage to top up, because of constant errors and crashes. And now, they don't show my current balance at all. I know about delays in showing the balance, but this is ridiculous. My Gas account has been stuck like this for weeks and this is word for word:

As of 12:00 - 10/05/2021
Balance £7.02 (The balance amount is in green)

So I have a balance of Gas, just no Gas. Nothing. I can't even click on the Gas account part of the app. And yes, my gas metre was working fine, thanks to a contractor from the council.

I have tried calling them several times and I just can't get through. I've tried at all times of the day and night to no avail. This seems to be the norm these days.

The new Smart Metre hasn't updated since the day I set it up. The screens show no data. Nothing. Yes, I've followed the advice and set it up by my metres, then right by my router, then turning it on and off again. You name it and I've tried it.

Not once in the three years I've been with this compnay did I lose my energy or use the emergency credit. Not. Once. Then, with the new system, I've lost electric three times.

The app, the new system, and the new Smart Metre are an absolute mess. I get that there can be teething problems with new systems, but this is just a joke.

I wish that Boost would roll back their decision about this system, but I can't see them doing that. As the people on other sites have said, Boost just want to boost their profits.

I'll be looking at a new supplier today as I just can't deal with all this mess when I have disabled people in the home. So dissapointing, because they were a fantastic company. Now, not so much.