Boots Opticians Avis 

Took my mum today to Boots opticians in Scunthorpe High Street to collect her new glasses, we were served by Sarah
Very pleasant and helpful, it made the whole process enjoyable
THANKYOU VERY MUCH
Mrs Green 👍😀

Great service at the Scunthorpe store thanks to Charley and Jasmine

I was treated with respect

Thorough and extremely friendly. Always welcoming, professional and ensure everything is done properly.

The optometrist was very thorough. I had not been told beforehand that the contact lenses check would cost £50 (I only wear my lenses once or twice a month), but otherwise the experience was good.

I contacted Boots Opticians Milton Keynes in advance specifically to check they could supply prescription sports sunglasses (those that have a clip insert), before making a special journey. I was assured they could, so I left work early, travelled, and paid for parking, only to be told on arrival that they didn't offer what I'd been promised.

The Boots Optician store manager investigated, reviewed CCTV and acknowledged the service failure. However, what is even more disappointing is that I have since discovered from the Manager that Boots do supply sports frames that I required, including Bollé, with prescription inserts.
Although Boots later said they couldn't provide lenses for my prescription, my regular independent optician produced the lenses without any difficulty. I therefore bought the Bollé frames directly instead.

Despite the inconvenience, incorrect advice and wasted journey, no goodwill gesture was offered. An apology is appreciated, but good customer service should also involve putting things right.

Was looked after very well by the optician Rita Purwaha who did all the necessary checks thoroughly and explained each step clearly. She was polite and friendly and made me feel at ease on some issues I had with my eyes. She is very much an asset to the team at the Newark branch and I look forward to having future eye tests with her.

My annual trip to Boots Opticians in New Milton for an eye test went without a hitch; the prescreening from Cassidy, examination by Alice and sales support by Lucy was smooth and efficient.
I look forward to picking up my new glasses in the near future

All of the staff at the Boots Leek Opticians give the customer/patient sufficient time as help required. they know what Customer Service means and they endeavour to provide it

Thorough eye examination and everything clearly explained.
The friendly professional staff made me feel very confident in dealing with the changes to my prescription.

I want to commend the staff who undertook my recent eye test and procurement of new spectacles, at the Newport Isle of Wight branch of Boots Opticians.
In particular the careful and professional attention to detail and charming customer interaction from Min, the optical assistant, was outstanding. Thank you very much.

The very helpful and good advice given

This is based on a totally futile 25 minutes I've spent on the phone trying to renew one of the Boots discount schemes I belong to. Like many businesses Boots operate a 'tell us in your own words' system which is sodding hopeless: speak as CLEARLY as you can and you STILL get put through to a wrong, irrelevant department! Since 4.35 I have spoken to three different staff members, none of of whom was of any help. They keep putting me through to yet another menu of options, none of which are relevant. This is a farce. IT is supposed to make things simpler, but it is not.

Eye test and optometrist were very good. After sales of resulting glasses were subject to overcharge

Just great caring people.
Special thanks to you all.
Thanks for the follow up Chloe.

Super friendly staff, no upselling attempts, and quick, professional service.

The optician and the whole team were great. They were all very professional and helpful. I learnt a lot at my optician appointment. The best I have attended.

The lady at the boots opticians was super friendly and helpful. Really lovely customer service and will be going to this boots opticians in future
Stamford brand

I had purchased a pair of sunglasses a few weeks ago from the Penzance store and I didn’t have the receipt anymore and one of the screws fell out and I lost the screw and I just thought I’ll just go back in there anyway and the lady very kindly fixed my glasses, no fuss no questions thank you very much

Great service as usual but today was even better. My 8 yr old daughter needed bifocals and requires measurements etc. We were assisted by the manager Nic and Hope. Both were very friendly and patient and luckily we got the best deal with could. I really appreciated this as with the cost of living rising we all need the extra help. Extremely happy!!