I asked TWO assistants behind the counter if I was buying the right replacement head for my electric toothbrush (Iah the brush and old head with me and showed them). They said yes. It didn't fit and w... Voir plus
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Lisez les avis des autres
Very poor customer service from Boots Ireland. Delayed orders, lack of communication and customers being left without proper updates for days. I had to repeatedly contact support myself just to get... Voir plus
I bought a item online for home delivery that cost 45 Euro. Boots sent the wrong order. I contacted Boots twice via email to complain and ask how to rectify the problem. The response took a week and... Voir plus
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I’m a regular Boots customer & today was my first visit to the “Dublin Point” Square shop which didn’t disappoint. The staff were lovely, especially Angelina who helped me locate what I wanted to buy... Voir plus
À propos de l'entreprise
- Boutique de santé et beauté
- Magasin de produits de beauté
- Magasin de médicaments
- Prescription de médicaments en ligne
- Parfumerie
- Pharmacie
Écrit par l'entreprise
Boots is Ireland’s leading health and beauty retailer. For over 175 years, we’ve listened, learned and innovated, and continue to challenge ourselves to improve our products and services every day. With over 90 stores ranging from local community pharmacies to large destination health and beauty stores, our purpose is to support our customers and patients through every stage of their lives. We put our customers in control of their health and wellbeing and aim to unlock the beauty in everyone with our unrivalled depth and breadth of product offering. Boots. With you, for life.
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Mauvais
757 avis
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Placed my order on 3rd of January
Placed my order on 3rd of January. Stated delivery was the 9th of January. Paid for everything. Tuesday the 13th enquired as to approx when my ordered would be delivered and reply was pharmacist was reviewing it as I ordered Nuromol and to ring Liffey Valley pharmacy as that is where it is under review. Rang numerous times over a 5 hour period to eventually get a girl on phone who told me that they would get to it that evening as that was only thing delaying my 80 euro order. Rang again 2 days later and another girl was so rude on phone and said they will get to it when they get to it. This morning I woke up to a refund from them with no contact at all. It's a complete joke and unprofessional. I will never ever order here again. Stay away from them as now I know if I had read the reviews I would have seen how bad this company actually is. DO NOT BUY FROM HERE
12 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Diabolical!
Placed an order online for a perfume for Christmas which was late to arrive. Before placing the order I loaded my advantage card the same day with an offer that was €7 of points on over €70 spend. When I placed the order the points were not given to me. I emailed 2 times about it and got no answer. Emailed again a couple days ago and now received the answer that because 30 days has passed the points cannot be added. When I argued about the time spent to answer me, they also included that the offer has already expired when I placed the order, even though I ordered the same day and even when emailing them the offer was still on.
Disguising customer support, sending the same bot emails and not taking care of any issue. Especially, customer care rep Megan
18 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Damaged goods
Ordered a number of products from boots. On receiving same the products were all damaged and leaking.
I have contacted customer service over 5 times and no reply.
13 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Simple issue, handled poorly
I’m based in Ireland and purchased an electric toothbrush from Boots Ireland. The product arrived with a 2-pin shaver plug, which is not usable in most Irish homes as many residential bathrooms do not have shaver sockets. This was not clearly disclosed at the point of purchase.
The issue could have been resolved very easily with a low-cost adaptor, but customer service relied on repeated template responses and refused any goodwill solution. After considerable back-and-forth, the only option offered was return for refund. Very disappointing handling.
15 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Avoid!
Very negative experience with online order. I placed my order on the 6th of January and I was informed that delivery date to my local Boots will be 10th of January. I've contacted Boots support on the 10th, as I needed those products as a gift the following day, and I was told to wait another 7 days for the order to be received. Today is 13th and still not a sign of my order. I definitely won't be ordering in Boots ever again as this is extremely unreliable.
10 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Avoid Boots Ireland online shopping
Ordered Christmas gifts for a 12 year to be collected as advised on 23rd Dec in Golden island athlone store.No items there on arrival and was told they would not be delivered until 27th of December. Was lucky as the items were in store so was advised to purchase items and then money from online purchase would be refunded.
Still waiting on money to be returned despite 5 phone calls to customer service.Rang this morning 13th of January and was told it could be up to another 14 days before receiving it despite being told the same story on the 27th of December.Avoid shopping online with Boots Ireland would be my recommendation
23 décembre 2025
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Not recommended terrible experience
Buying from boots stores in person and online has always been a terrible experience for me. When buying online on two different occasions my click and collect orders got lost it was a nightmare trying to get a refund I had to make multiple calls to their store and their technical support this went on for weeks. When I bought items for home delivery they arrived over two weeks late and the packaging was damaged. I often went to their stores and some of the staff are unhelpful and they act like they don't even want to be working there. One time I was asking where can I find a particular product in their store and the staff member was almost unwilling to answer any of my questions. Not recommended
12 novembre 2025
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Quick and reliable service
26 décembre 2025
Probably the worst customer service…
Probably the worst customer service I've ever encountered. They apologise over and over, and tell you they can't do anything over and over and over again. Their prices are extortionate, even when they have the "€12 Tuesday".
Keep away and support Irish-owned companies
6 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
No products received????
I ordered products from Boots on 23rd December... according to the online tracking it was estimated to be delivered 31st December 😒 I am still waiting and it is now 5th january??? I have filed my case but have received no communication about same.... so disappointed with the customer service that boots have to offer, ill be reluctant to purchase again.
Either I receive my products I have paid for or Boots have stolen my money 😒
23 décembre 2025
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Horrible customer service
Horrible customer service. Never actually experienced anything like them.
Will never step foot in a boots again. Ordered over a hundread euro worth of products. They told me they were shipped. Three weeks later, nothing had arrived. They blamed An Post.
They never shipped the items. i had to wait a further three weeks to be refunded while they carried out their investigation. Would LOVE to hear how that investigation went.
10 octobre 2025
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Awful company with disgraceful customer service
Ordered Christmas presents on 13th December and they have STILL not arrived. I contacted Boots customer service on multiple occasions trying to get this resolved only to be told they "will look into it". No proactivity on their part whatsoever to resolve the issue. It's been left to me to chase them time and time again. I now have to raise a chargeback request with my bank as Boots are now telling me it could take 14 working days to "look into it" and process a refund if they determine one is required. And a further 3-5 working days for the refund to then appear in my account. I can honestly say, I will never ever, ever shop with Boots every again. They are a disgrace to deal with.
2 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
You cancelled part of my order without…
You cancelled part of my order without telling me why. These were Christmas presents that were guaranteed to be delivered before Christmas and they weren’t. Very disappointed
26 décembre 2025
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
half happy
one of the product shadow pallet was not in good condition and lip product on the picture looked proper red but was dofferent shadow. i gave them both back. the free product im not satisfied with it ( primer)
26 décembre 2025
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I am still waiting on my order
I am still waiting on my order. Customer service hasn’t responded after multiple emails. Worst customer service
2 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Waiting for my prescription more than a…
Waiting for my prescription more than a hour on 1st Jan in tullamore Boots,
1 janvier 2026
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
Never again!!!!
I'm still waiting for the delivery of the perfume, which was a Christmas present for my wife. The expected delivery date to the Bray branch was 23rd December, which was why I placed the order. How can you give a pre-Christmas date like this, encouraging people to place an order with your company when there clearly wasn't a hope in hell of meeting this date? It doesn't reflect well on Boots. EITHER REFUND MY MONEY IMMEDIATELY OR DELIVER THE PERFUME!
It's now 1st Jan-simply refund my money, and I'll purchase elsewhere!
It's now 3rd Jan- still no refund & no communication. some service!!
Success at last, finally it's arrived.
23 décembre 2025
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
I am extremely disappointed with the…
I am extremely disappointed with the service. I ordered a Christmas gift on December 19th specifically because I was promised a delivery date of the 23rd. Not only did the parcel fail to arrive, but the "guaranteed" date turned out to be complete misinformation. To make matters worse, I have tried contacting customer service multiple times and have received absolutely no response. It’s now past the delivery date, I have no gift, and no idea where my package is. Avoid this company if you actually need your items on time.
19 décembre 2025
Avis spontané
Réponse de Boots Ireland
Thank you for sharing your feedback. I am sorry to hear that your experience has not been what you expected. We want every customer to feel supported and well looked after, and your comments help us understand where we need to improve.
If you would like us to look into your feedback or complaint in more detail, please contact us directly. The quickest way to reach us is through our Contact Us page on the Boots.ie website, where you can send your details through the webform.
If you would prefer to speak with someone, you can open the Further help section on that page to find the right contact number for your query.
Thank you again for taking the time to let us know. We appreciate you giving us the opportunity to make things better.
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