Boots Ireland Avis 757

I'd give no stars if I could. I placed my order for €115, the envelope arrived empty. I emailed them the information and was told their operations team would investigate this and be in touch in 14 working days, after about 9 days I emailed and they regurgitated the same message. Then I got an email to say my return claim had failed their internal checks, ive no idea what checks they did as no one contacted me, they didnt ask for pictures of the envelope, they didn't ask for my ring door bell footage etc. I rang and the lady in spoke with said sometimes this is automated and she would put through the refund and they would email me in up to 14 working days, within 3 days I got a text & email to say my refund is being processed, however as a major online shopper I've never experienced such poor customer service from such a big retail company. I would never order from boots ireland again. When I was given my refund I placed the same order with a different company for €40 less and received my perfume in a speedy time frame.

The app reverted to an old delivery address of mine without warning, years out of date. I had no opportunity to pick up this mistake. Apart from the order confirmation email there was also no other contact made about delivery. So no opportunity arose to divert the package to depot collection or a different address! I am very annoyed about this. Like other customers, perfumes were the main part of the order. In general it takes ages for things to be delivered from Boots, and store collection the same. Boots give the absolute worst delivery eperience among high street retailers.

They use the postal service in Ireland, but it's not AnPost's fault. I do not get this experience when orderimg from other retailers who use AnPost for deliveries.

I was in boots in Ennis. The security guy was horrible. We were testing the testers (we are young girls) and he came over in a terrible temper telling us that we were a disgrace and that we now needed to buy the products we had sprayed (they were half empty when we picked them up and a lot of the bottles had the caps broken showing they were used) please sort him out.

Ordered 3 expensive perfumes from boots. Only 2 arrived in the delivery. Contacted their customer care which is shocking. They have denied my request. So I am now down €120 and no perfume. I have contacted them several times but no result. Do not use boots for online ordering their customer care is a disgrace.

Poor communication, never got the items I ordered even thought noticed that they had been shipped.

Boots Mullingar:1. i was totaly ignored today.2.Staff really need a good training.3.even before black friday when business making money,no prices no discounts offered(even near product wrong price)good i checked online price before i went in shop,so i wont be overcharged!
My last visit!

Great customer service from Ennis staff. Boots been pricey lately.

Brutal website to purchase anything.Such a pity.They must lose a fortune from online shoppers.

I bought items for delivery, the address autocorrected to a different. When I rang customer service they were so rude and unhelpful. They cannot change the address and told me to go to that address and ask them. Imagine spending 180euro with a company and they cannot fix an address before it has been dispatched and allowing it to be delivered to another person and not helping you. I will never put foot in boots again and I was always using the 4 we have in Galway here. We will never get our items now and spent 180

Delivering order already 8working days. No emails about being late,no tracking. Just waiting and thinking if I will get it at all. Absolutely useful. Not ordering never ever.

Spent a large amount of money online on Christmas & birthdays gifts. The box it arrived in was damaged, the boxes the products were in were damaged, ripped & dirty. Looked like they were stood on & kicked around the warehouse before being boxed up. Dealing with customer service over the phone was an absolute nightmare. Had to ring 3 separate times & got conflicting information each time. I eventually had to go in store & request a full refund. Absolutely disgraceful customer service.

I ordered five products from Boots and only two turned up in a box that was damaged. When I brought the items to the Baggot St store the staff were most unhelpful, one had poor english and they weren't knowledgeable on how to deal with my order, often asking the same question in different ways. When I logged the complaint online they only refunded for two of the three items so I had to contact customer support AGAIN to sort out the third item. I have major reservations about ordering online from Boots again.

Strange happening in store today. Had 2 items but half way home looked at receipt and was charged for an additional item for 9 euro, completely different from the 2 items. Went all the way back and it was refunded without question. What was going on? There was definitely only 2 items on the counter at all times.

Mostly brilliant Edp Blackrock. 1* for app and Estée Lauder Dundrum. More interested in chatting about weekend than helping me unfortunately

Cancels orders and refuses to give a reason. AI responses only. Horrific company.

I purchased a SURI 2 toothbrush and was despatched a SURI which is the original and now cheaper product.
Every effort online is blocked. Phones not answered, attempts to direct query to an idiotic AI bot that is useless. Wish I had read the reviews before I spent my money buying from this lot.

Asked for solpadiene as I am very sick. Denied. Nanny state in full swing. Will never shop in boots again

Placed a large order with Boots chemist on line. It arrived by An Post courier 🚚 and it was a total disgrace the way the items were boxed for delivery 📦. The packaging was such that the contents burst and destroyed the box causing items to be lost in transit. All the remaining contents ordered were damaged to such an extent that they were unusable and totally useless. Boots distribution/delivery service is absolutely atrocious. I will never again shop online at Boots Ireland.

Very good value and great delivery. All around a great online store

Was given a different medicine then the original, only spotted when we got home brought it back sealed ,unopened with receipt and they refused to change, staff are beyond rude and not for the first time, will not be using again.