Bond Oxborough Phillips Avis 

Terrible company. Avoid if you possibly can. Flat-out lied to us on multiple occasions regarding renting two different places.

The first time was regarding a place they said we were the only people viewing. We travelled two hundred miles (which they knew we were doing) only to find there had been viewings all day and that our chances of getting the place were a lot slimmer than we were led to believe. On seeing that there'd been other viewings, rather than admitting the company's original lie the agent at the property bluffed through by saying that everyone prior to us had decided against the place and we were the only ones still interested. This was quickly proven to be nonsense when the landlord decided to let to someone else.

For the second property we were assured that we'd be able to secure it with a deposit following a virtual viewing, and there would be no problems/competition for it. We took the viewing and then called the office to pay the deposit. To our lack of surprise they told us that they needed to check something with their legal team as we were offering above market value rent (out of desperation as due to having a dog most places weren't interested in us) and advised that we call back the following day. When we did so, they told us that the landlord had instead decided to rent to a friend. We found it inconceivable that the agents wouldn't have known about this the previous day and therefore concluded that they'd once again lied to us about the availability of the property.

Given that we were in the middle of a highly stressful relocation, we could have done without having to deal with this terrible firm of amoral chancers. As I say, if you possibly can, please do yourself a favour and give Bond Oxborough Phillips a very wide berth.

Appalling. We now have to find a property at short notice because they lied to us. They take no responsibility whatsoever and make stuff up constantly!! Have been in communication with them for WEEKS trying to secure a property. Then they told us we had secured a property and then backtracked!! They fobbed us off for weeks and wasted our time. Unsure if they’re just incompetent or deliberately messing us about. I made a complaint and they’ve refused to call me back to discuss it. Utterly unprofessional, dishonest throughout and have absolutely no consideration for the fact that they are messing with people’s lives.

Local estate agent, came up with a sensible valuation and asking price. Kept us informed throughout the sales process.

Experience was marred by the agent who completed the sale on the day who did not read the water meter because he did not have screwdriver, causing us additional administrative activity.

Avoid at all costs. Unprofessional, Liars, Useless, Time wasters.

Have tried to buy a house from Bond Oxborough Phillips since February, but have had nothing but lies, failed promises and misleading information (Property advertised as immediately available, finished flooring etc - none of which has happened or has been done). It has been disastrous from start to finish on the side of Bond Oxborough Phillps and the staff involved should be ashamed that they couldnt sell a house to first time buyers who were ready to go.

I have had to constantly chase for forward progress, to no avail.

The business is a shambles. I am very glad that I will never EVER have to deal with Bond Oxborough Phillips again.

After settling into our new home we would like to express our thanks and gratitude to the BOP branch in Torrington and staff for their professionalism and help in finding the right property for us. We would like to give a special mention to Olly who answered our questions promptly and was incredibly mindful of our requirements.
Best Wishes,
J & D.

We were looking to rent a 4 bedroom+ property in the Barnstaple area while we were selling our home and looking for our next. A 4 bedroom listing came up in Sticklepath Barnstaple with agents Bond Oxborough Phillips. I enquired if it was OK for us to keep our outdoor dog there, and for me to work from home there. I explained, we were looking for somewhere to buy. The reply was we had an appointment to view. "Yes, but is having our dog and working from home OK?" No answer. RSVP. Again. 4 emails and no reply, so we did not attend the viewing and complained to a partner. Guess what? He did not reply (though we know he got our email).

We ended up buying a 6 bed property with sea views via another agent. Duh Bond Oxborough Phillips! I was careful not to view anything listed for sale with them though, to be honest, they did not have anything suitable anyway.

I suggest that you send your management and staff to Phillips, Smith & Dunn for training! Good luck with your bad attitudes.