Botim Avis 

I made a payment through BOTIM to another person, but the amount was not credited to the recipient’s account. However, the amount was deducted from my account.

The transaction did not go through, yet I was charged and have still not received a refund. I have already contacted BOTIM several times by email and attempted to reach them by phone, but I have not received any response or assistance.

This is extremely frustrating and raises serious concerns about the reliability and security of the BOTIM money transfer service.

I kindly request that BOTIM immediately investigate this transaction, reverse the deducted amount, and provide a clear explanation as to why the funds were deducted even though the payment was unsuccessful.

The lack of response to my emails and calls is making the situation even more concerning. I expect this matter to be resolved urgently and the full amount refunded without further delay.

Until this issue is resolved, I would not recommend using the BOTIM money transfer service.

They have very bad customer service, they let you wait in the line and cut off the call. They never call back to assist. They don't refund money immediately. Scam

The app is useless on the desktop. Son can't what's app video with me any more in the UAE and wanted to try botim. It came through ok on the phone (though the line kept dropping) but I can't get it to work at all on the desktop. I got the QR code to link my account to the pc, but it constantly takes me to a page where I have to 'join' a meeting, no connection to my account and the QR code doesn't do what it's supposed to do. I give up.

I am extremely disappointed with my first experience using the Botim app.

I used your money transfer service expecting the money to reach my family quickly, especially because they urgently needed the funds. However, I was shocked to find out that the transfer can take 2–3 days just to be processed and transferred.

What is even more disappointing is that this information was not clearly mentioned before I made the transfer. There should be clear and visible information about the processing time, terms, conditions, and refund policy before a customer confirms and sends money. If I had known that the transfer would take several days, I would not have used the service.

Because of this delay, I have ended up frustrating my family when I was actually trying to help them during an urgent situation.

I contacted your call center, but I was told that I cannot get my refund immediately and that I will be “updated.” I do not need an update—I need my money refunded as soon as possible.

I kindly request that you treat this matter urgently, process my refund immediately, and explain why such important transfer-processing information was not clearly communicated to me before I made the transaction.

This experience has seriously disappointed me as a first-time Botim user, and I hope you will take responsibility and resolve this issue promptly.

Horrible experience don’t even think of depositing your hard earned money with them ! They will ignore you no matter how many emails you send

I made a payment through Botim (botim.me) to a merchant. The merchant declined the transaction, but Botim still deducted [amount] from my Botim account/wallet. So I was charged even though the payment did not go through. I have not received a refund, and this is very frustrating. Botim should reverse the amount immediately and explain why a declined transaction still deducted funds. Poor payment experience — I would not recommend using Botim for payments until this is resolved.

Worst call center service. They don’t pick up phone for hours and it gets disconnected cz it’s 600 number and charge tons of money per minute. Kindly verify my call that i made right now. How long was the queue for?
Reach out to me i will provide u my number

⚠️ Important Warning – Botim Money Transfers to India

Please avoid sending money to India through Botim unless you have confirmed that the transfer method is legally authorized and safe.

I was informed that such transfers can potentially lead to a cybercrime complaint, and the recipient account may be blocked during an investigation. In some cases, other accounts linked to the transactions may also be affected.

When I checked with the Indian Cyber Police, I was told that there have been cases involving accounts being blocked in connection with such transfers. I was also advised to be very careful when using this method.

Please note that Botim may not take responsibility if your account or the recipient's account is blocked.

Kindly verify the legality and safety of the transfer method before sending any money to India through Botim.

I never expected this transfer to be delayed for several days. Both transactions were made on August 28, and the confirmation stated that the money would arrive in my country by August 31.
This delay is extremely concerning and unacceptable, especially when we depend on these funds to support our families and children. This is not simply a matter of waiting an extra day—we have essential expenses and responsibilities that cannot be put on hold.
I hope you understand the seriousness of this situation and resolve it urgently. Delays like this can seriously affect customers' trust and may cause you to lose clients.

Money deducted twice even when showing declined by pos never refunded shame on the scammmers be careful guys.

It is rather unfortunate that I have had to reach this point. I initially used this app mainly for calls and later started using the wallet. I made a one-time payment for an online service for less than AED 100. However, over the past month and a half, I have realized that I have been repeatedly charged AED 113 for the same purchase.

I checked with the service provider and confirmed that it was not a subscription payment. I even closed the account to make sure there would be no further charges.

I then contacted Botim Customer Service and explained that I was being charged unfairly. I provided all the screenshots and information they requested, and I was told that the issue was being investigated. However, until today, I have not received a refund.

To make matters worse, I was charged another AED 113 just recently for the exact same transaction.

Honestly, I am extremely disappointed with Botim's customer service. I feel that my concerns have not been taken seriously and that there has been very little effort to resolve the issue or protect me from further unauthorized charges.

At this point, I have decided to close my account because I can do without the service. This experience has completely destroyed my trust in the platform, and I would not recommend it to others based on the way this issue has been handled.

The worse customer service ever. They don't help you and they don't resolve your issue. They will only follow by the book and not going the extra mile to satisfy their clients. If I only give zero star.

AM DISAPPOINTED WITH Botim's customer service. Its now 6 days no feedback. What is this???

I made a local BOTIM-to-BOTIM wallet transfer on 27 July 2026, but the money has been stuck ever since. It has neither reached the intended recipient nor been returned to me.
I have raised multiple complaints through email and contacted BOTIM Customer Support several times, but the issue remains unresolved. The level of customer support has been extremely disappointing, especially considering that I have been a BOTIM customer for around 10 years and have relied on the app for my salary-related financial transactions.
This incident has completely changed my confidence in BOTIM’s financial services. Unfortunately, I have now learned that when a transfer gets stuck, getting the money back can become a very difficult and lengthy process, with no clear resolution or proper support.
After being a loyal customer for so many years, this experience is extremely disappointing. I strongly recommend that people think twice before using BOTIM for financial transactions, especially for transferring money that they cannot afford to have stuck indefinitely.

Very bad experience, I send my money to other account, they cut 58aed extra. When I tried to call him, they also not picked the phone. Please give my money bacck. Order no is 131786021960288777. Please check.

Very poor customer service,
Think twice before using this botim for money transfer
I transferred my funds , it didn’t credit to the beneficiary nor recieve any refund yet
Fraudsters

I CANT VERIFY MY ACCOUNT!! I HAVE BEEN SENDING EMAILS FOR MANY MONTHS WITHOUT PROPER RESOLUTION. USELESS CUSTOMER SERVICE!

This will be the last time I use BOTIM to send money internationally. It is by far the worst app I've ever used for international money transfers.

My transfer was put on hold because of the large amount, and I was asked to provide additional documents. I submitted everything they requested, and I was initially informed that the money would reach the recipient's international account within 24 hours. Later, they extended the timeline by another 24 hours, and then again by an additional 48 hours. Despite all these delays, I have received no updates or explanation.

For the past two days, I have called customer support multiple times and sent several follow-up emails, but I haven't received a single response. The complete lack of communication and poor customer service is extremely disappointing.

If it were possible, I wouldn't even give this app one star. I do not recommend BOTIM for international money transfers due to the unacceptable delays, lack of transparency, and extremely poor customer support.

I’ve been calling them almost 3 days to follow-up my mistake of Changing Beneficiary Name because my mother can’t get the money in the bank because they need to change the “MARIA” to “MA” only since that’s shown in the ID card. And now, when I tried to call them they let me wait 24hrs then another 24hrs then another 48hrs to solve this?! This is EMERGENCY FUNDS but they cannot solve immediately?? This is Changing Beneficiary Name only. I was in the call center and we did everything to help the customer but this CUSTOMER SERVICE on how they speak to me? No EMPATHY! They don’t know how to communicate with customers. I don’t know why they hired those people. My gosh! RESOLVE THIS ISSUE RIGHT AWAY!

The amount of calls i made to the customer care is countless,they pick and hang up, they cant reverse my money back to my botim account, its been 4months already, they asked for all my paperwork which i provided and until now, nothing is done, terrible customer service, very very poor, i wonder what is the use when they cant even solve an issue,if someone out there hasnot used this app , dont dare, the help line and emails are never responded to!! Very bad!!!Worst customer service!!