I made a payment through Botim (botim.me) to a merchant. The merchant declined the transaction, but Botim still deducted [amount] from my Botim account/wallet. So I was charged even though the payment... Voir plus
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They have very bad customer service, they let you wait in the line and cut off the call. They never call back to assist. They don't refund money immediately. Scam
Horrible experience don’t even think of depositing your hard earned money with them ! They will ignore you no matter how many emails you send
I mainly used the app for calls as all the standard ones were restricted in my current location. The app has a user-friendly interface and a clear, intuitive design, which made registration quick and... Voir plus
1,4
Mauvais
58 avis
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Very Poor Customer Support
I reported an issue with my BOTIM/PayBy account and submitted ALL requested documents, including Emirates ID and verification photo. Since then, there has been complete silence. My account remains locked and my money inaccessible with no explanation or update. This is unacceptable customer service for a financial-related platform. I demand immediate resolution. Until then, I do not recommend this service.
18 octobre 2025
Avis spontané
I paid AED 35 for a BOTIM prepaid card…
I paid AED 35 for a BOTIM prepaid card 3 weeks ago and still have not received it. Every time I contact customer support, they redirect the issue without resolving anything. No clear updates, no delivery, and no refund despite repeated follow-ups.
This is extremely unprofessional and misleading. Charging customers and failing to deliver the service promised is unacceptable.
Do not waste your money. This feels like a scam.
17 janvier 2026
Avis spontané
It’s so sad and heartbreaking that i…
It’s so sad and heartbreaking that i now have to come here with this review, the service is something else , it’s been a week I’ve been asking to cancel just 1 transaction and get my refund but surprising i got an email which says the issue has been escalated , how? And this isn’t the first time I’m having issues with this app but what to do will wait and see if they do want to refund my money or not because the recipient didn’t received it either.
5 novembre 2025
Avis spontané
Because of botim am being charge…
Because of botim am being charge unfairly because botim blocked my account and I can’t use other cards to make my load payments from CashNow how is this fair ?
Extremely disappointed the worst customer service I have seen nothing comparable 🤦♂️
3 décembre 2025
Avis spontané
Severe Mismanagement and Unauthorized Loss of Funds
My experience with this company reflects a serious breakdown in operational integrity. The funds in my wallet disappeared without authorization, and the company has not responded to any of my emails or phone calls. This issue also happened to several people I personally know, which indicates a systematic failure in management, security controls, and customer protection.
A service that handles customer money must demonstrate transparency and accountability. This company failed on both fronts. I strongly urge them to implement proper financial oversight and take responsibility for customer losses.
1 décembre 2024
Avis spontané
I mainly used the app for calls
I mainly used the app for calls as all the standard ones were restricted in my current location. The app has a user-friendly interface and a clear, intuitive design, which made registration quick and easy. However, I ran into some connection issues sometimes calls didn't go through, so I still had to look for other solutions.
4 octobre 2025
Avis spontané
Poor customer service there customer…
Poor customer service there customer service is terrible they never get anything done for months even the simplest of tasks its abysmal
1 octobre 2025
Avis spontané
Worst app till now no customer care…
Worst app till now no customer care number how people will reach
6 octobre 2025
Avis spontané
I lost last night lottery cash not open…
I lost last night lottery cash not open fully do guys don't play cheat all your money lost 10 aed scratch card .
8 août 2025
Avis spontané
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