Paid for next day delivery, item took almost a month to get here ,with no way to contact anyone to ask , shockingly bad
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Lisez les avis des autres
Ring is great, true to size and nice quality, shipping time was ridiculous! It shouldn't take 4-5 days to 'pick an order' it's a silicone ring.
Bottom’s website is so clear & easy to use. Ordered my husband a ring for safety reasons as he in construction, he loves it. After his positive comments I ordered myself a ‘girlie’ one & I love mine... Voir plus
They advertised free returns and exchanges, this was not the case. When we went online to request the return there was only the option to send via our own payment method, eg: post office. We requested... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Made By Athletes. For Athletes
Coordonnées de contact
3rd Floor 86-90 Paul Street, EC2A 4NE, London, Royaume-Uni
- info@botthms.com
- botthms.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 4 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The perfect activity ring
I work for a disability sports charity. These rings are absolutely ideal for day-to-day use. True to size and fantastic quality, highly recommended.
Wearing due to arthritic knuckles
Arthritis has made it impossible to wear my wedding and engagement rings and I wanted to try a flexible ring to go over the knuckle but also hug the finger. It works great!
Easy to order, arrived in good time, ring true to size guide and looks/feels good! Thank you
Wrong item sent and no communication
I finally received my ring but they sent the wrong one. I have tried contacting them twice through their msg service and haven’t received a response.
Lovely ring arrived but it was not the…
Lovely ring arrived but it was not the one I ordered. Have emailed to try to sort out but no response as yet.
Great product and even better quality
Great communication, fast delivery and a really good product. I was a little worried about The sizing but it’s spot on fits exactly like my normal wedding ring, it looks great and feels great. It’s also very good quality
They advertised free returns and…
They advertised free returns and exchanges, this was not the case. When we went online to request the return there was only the option to send via our own payment method, eg: post office. We requested an exchange, confirmation of this happened fairly quickly, then nothing for 2 weeks. When contacted to chase they said they were out of stock but stock coming in that day. Waited another week and chased, asking for a refund to be told it had been shipped but not tracked. No offer of refund. Still no replacement. Poor customer service and communication, original product was good just the wrong size
You delivered what I ordered.
5 Stars
Brilliant, premium level products and amazing customer service! Highly recommend.
Industry leaders
Botthms products and customer experience remains second to none.
Without exception, their product are of high quality, and each order is fulfilled in a quick, professional manner
Thank you!
Unbelievable quality
Such great kit, shirts fit great amazing quality of the shorts and Socks. Massage gun is also next level. Loved every bit of the products I’ve got so far.
Practical
A practical ring great to wear with out the worry if you're going to squash, your band. Good to wear at gym or working on stuff. Looks nice too.
Customer service answers once then ignores queries
We've been chasing an order that hasn't arrived for weeks now. The tracked link says "something went wrong please contact customer service". When we do that, bottoms customer service will respond once or twice and then just go silent. There seems to be either no system on their side or a strategy of playing dumb. They ask for the order number and just stop replying. I've had this on the email and on social media. Same thing when I start a new email chain requesting refund.
Please don't use this service unless you can get them to send by tracked delivery that you can actually follow.
Bottom’s website is so clear & easy to…
Bottom’s website is so clear & easy to use. Ordered my husband a ring for safety reasons as he in construction, he loves it. After his positive comments I ordered myself a ‘girlie’ one & I love mine too. Looks great & is so comfortable to wear, definitely recommend! Very fast delivery.
Clare 🙂
Avoid this company like the plague
Avoid this company like the plague. Absolutely no customer service, it just doesn’t exist. I’ve emailed 3 times about a replacement ring that was ordered weeks ago. Tracking doesn’t work and I’ve never heard back. Pathetic.
Ignored!
I had previously ordered a ring in 2020, no issues. I ordered 2 more recently and very quickly a package arrived. Unfortunately there was only one ring in the package. Since then I have emailed several times, used their online contact form, called and left a message, and used their Facebook contact. I have had nothing through any of these channels. No contact back at all. This is just not good enough. It is all very well when the order is correct but if you are totally ignored when it goes wrong then it is your money you are losing.
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