Boutique Stone Avis 

634
•
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Alex was extremely helpful throughout the whole process. We are very happy with the tiles we purchased. When we needed to buy a few extra pieces later, there was absolutely no problem arranging it. Th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Second time I have purchased from Alex at Boutique Stone and once again, service and assistance with this body of work for new house was exceptional. Highly recommend Boutique Stone and Alex to everyo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Alex was super helpful and responsive to our questions before and after purchase. Whilst delivery had taken a little longer than originally thought when browsing the website, it was clearly communicat... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Second time I've ordered from boutique Stone. I believe its under new ownership. Hasn't changed any. The tiles are brilliant and customer service is as good as previous 👍 slight issue with split tile... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de carrelage
  2. aussi dans
  3. Magasin d'articles de salle de bains
  4. Magasin de pierres naturelles
  5. Magasin de rénovation
  6. Magasin de revêtements de sol

Écrit par l'entreprise

Boutique Stone - home of the beautiful terrazzo, onyx, limestone, and marble. We are glad to be a part of your bold bathrooms, charming kitchens, or minimalist room. Most porcelain tiles and natural stone flooring lines in stock for express delivery. We are thrilled to be a part of your dream home journey! We are rated Excellent on Trustpilot!


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

634 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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5,0

Tous les avis

(634)

19 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Beautiful high quality tiles

Beautiful tiles, high quality. Communications were great and Alex was very helpful when asked lots of questions. Tile delivery wasn't speedy but I guess mine were coming from overseas so had to wait a bit longer than hoped. Finished result is fantastic! Highly recommend Boutique Stone.

28 février 2024
Avis spontané
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Réponse de Boutique Stone

Thank you for taking the time to leave your review Lynne, we really appreciate it. We're so happy to hear you were impressed with our communication and assistance with questions and even more so that the finished result looks fantastic. Because we import most of our tiles from Italy, depending on stock availability at the time of order, there can be a slightly longer lead time while we await the arrival of new stock, though we do our best to ensure the website is updated and correct lead time displayed at checkout. Thank you for your recent order!

Kind regards,
Alex

Noté 5 sur 5 étoiles

Tiles to…

Very good tiles and Alex was great to deal with.

6 mars 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your kind review Ricky, and for your recent order, we really appreaciate it.

Kind regards,
Alex

Noté 5 sur 5 étoiles

Ordered on the Monday and they arrived…

Ordered on the Monday and they arrived on the Thursday! Couldn’t believe the speedy delivery. The tiles are very high quality and are exactly what we wanted. Can’t recommend highly enough.

12 mars 2024
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Réponse de Boutique Stone

This is wonderful feedback to receive! Thank you for your recent order and for taking the time to leave your review, we really appreciate it.

Kind regards,
Alex

Noté 5 sur 5 étoiles

Great communication

Great communication, gorgeous products. I wish they stayed open until 5.30 though so I could get over to pick up my orders after work.

4 mars 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your review, we really appreciate it! We try to offer as much flexibility as possible, if ordering again, please let me know and we'll see what can be arranged for collection.

Kind regards,
Alex

Noté 5 sur 5 étoiles

Great communication

Great service

27 février 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Noté 5 sur 5 étoiles

Really great help and service.

Really great help and service.

21 février 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Noté 5 sur 5 étoiles

Good knowledgeable friendly service.

Good knowledgeable friendly service.
Would definitely use them again

21 février 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Noté 5 sur 5 étoiles

The customer service is absolutely…

The customer service is absolutely great. Quick and efficient replies. We received both our deliveries really quickly. One with a pre-fixed date and the other one we needed urgently arrived within a week. We had no damage at all. Very pleased with the whole experience! Thanks:)

7 février 2024
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Réponse de Boutique Stone

This is wonderful feedback to read on a Friday! Thank you for your recent orders and for your kind comments. We're really pleased to hear you've enjoyed such a positive experience with us.

Kind regards,
Alex

Noté 4 sur 5 étoiles

Really good but delivery a bit pricey

Website easy to use, colour rendition meant tiles were as expected, sample provided promptly and order placed on a Sunday evening and delivered on Wednesday morning!

Delivery a bit pricey £59.99 for two boxes delivered to London. More expensive than any of our kitchen appliance deliveries including one weighing over 140kgs.

7 février 2024
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Réponse de Boutique Stone

Thank you for your recent order and for taking the time to leave your feedback, we really appreciate your fair and balanced review and I'm pleased to hear that the order process from sample to delivery went so well and all arrived so quickly.

We can appreciate your comments on the delivery costs, and this is something we'd love to work on in the future as we continue to grow and can start to negotiate better terms with our hauliers. Because our tiles are delivered on a pallet, we're charged largely on the space the pallet takes up, rather than the weight of the pallet meaning if it's 1 box of tiles, or 10 boxes, they attract the same delivery costs.

We've tried and tested smaller orders via parcel delivery companies in the past, however, our experience was that in most instances, tiles arrived broken/chipped leading to re-packing and sending, tiler delays having to come back another day, and more cost to the customer having to pay for another days tiling in addition to the disappointment in receiving broken tiles to begin with.

Please don't hesitate to reach out if there's anything we can assist with in the meantime, and we wish you the best with your upcoming project.

Kind regards,
Alex

Noté 5 sur 5 étoiles

Brilliant service from Alex

Brilliant service from Alex. Gorgeous tiles

6 février 2024
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Réponse de Boutique Stone

Thank you for your recent orders and for taking the time to leave your feedback, we really appreciate it!

Kind regards,
Alex

Noté 5 sur 5 étoiles

Our tiles look amazing

Our tiles look amazing, we are really happy with the purchase also our contractor has confirmed that great quality. Service were really good also.
Thank you so much Boutique Stone

25 janvier 2024
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Réponse de Boutique Stone

This is amazing feedback to receive, thank you for your recent order and for taking the time to leave such a lovely review!

Kind regards,
Alex

Noté 2 sur 5 étoiles

Flimsy - bit style over substance unfortunately

Tiles have not been the quality I was expecting. The site sells itself as being really exclusive about what it stocks and that it's high-end - and I really don't usually buy high-end either, so I'm not a fussy customer, promise! We really wanted terrazzo but I got a sample of their Ravello Terrazzo and the background colour is darker than expected and the terrazzo effect colour block on our sample was like a black smear, it was so dreary toned and a bit blurry as well. Maybe this is a fake-terrazzo issue as other brands were similar, but look nothing like BS brochure photos.
Settled on yellow instead, and ended up ordering here only because this is the only stockist of large yellow tiles we could find (we didn't want to use little metro tiles and have lots of grout). They emailed to give a 'delivered by' date and then contacted us on that date to say delivery would be in 2 days time? We wouldn't have minded if they hadn't already given themselves a deadline they'd communicated to us. To be fair, they managed to bring this forward 1 day, but still later than we expected so the builder had to take delivery as I wasn't in.
The tiles themselves are true to their description and have a nice finish. However, for the size of them they are not very thick, not even as thick as the cheaper white gloss bathroom tiles I got from B&Q to accompany them in the room. Our builder has told us they've been a nightmare to work with, and although I accept tiles will be broken whilst drilling into them and cutting them, these have been particularly fragile. 4 (!) of these giant, expensive tiles were broken trying to cut holes to install it around the shower fitting, and this is by a professional who tiles every day, this isn't me having an amateur go myself. On one of these attempts, he'd finished cutting and was wiping down the side when the tile broke into about 5 pieces and just fell apart in his hands. He has told us he's worked with tiles less fragile than this that at least have a clear warning on the packaging (although frankly that wouldn't really make much difference, would rather just have them better made in the first place!) I trust our builder as he's worked with us for a while and been very trustworthy and does things to a high standard so this is no botched job on his part. We have let BS know, but they claim no one who has ordered these tiles before has had a problem with them - yeah right! They were no help at all. Disappointed and stressed by our experience, won't order again (until we've finished ordering replacement tiles for all the breakages -_- )

1 février 2024
Avis spontané
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Réponse de Boutique Stone

Hi Erica, I am so sorry for the experience that you have detailed in your thorough review. We take your feedback seriously and will try our best to do better in the future

Our team, all five of us, have seen the review and discussed it this morning. Thank you for balancing it with few things we did right that earned us 2-stars instead of 1-star! We try to give 5-star service with every single customer so I am sorry that we failed

We will feed back to the manufacturer regarding the thickness and workability of the tiles despite our experience so far.

I see that the replacements are out today so hopefully that will go well. In the meantime I have refunded you for the replacement tiles and delivery.

The tiles are beautiful and unique and I'm sure they will look lovely after they are in. I just hope this experience does not leave a bad taste

If I can be of any further help I have sent my details so that if there is any issue in the future you can contact me directly

Kindy

James

Noté 5 sur 5 étoiles

Great service

Tiles look amazing and customer service was great.

23 janvier 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Noté 5 sur 5 étoiles

Boutique Stone.. Great product and A* service.

Boutique Stone have a beautiful quality range that is reasonably priced. I have purchased twice so far and on both occasions i have dealt with Alex who couldn't be more helpful, if you want an excellent product and service then definitely give this company your business.

19 janvier 2024
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Réponse de Boutique Stone

Thank you so much for taking the time to leave such amazing feedback! We appreciate really your repeat business and wish you the best with your project in the meantime.

Kind regards,
Alex

Noté 5 sur 5 étoiles

The tilesI ordered are beautiful &…

The tiles I ordered are beautiful & arrived within a few days. Would definitely recommend this company.

17 janvier 2024
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Réponse de Boutique Stone

Thank you for your recent order and for taking the time to leave your review, we really appreciate it! Wishing you the best with your project in the meantime.

Kind regards,
Alex

Noté 5 sur 5 étoiles

Superb…

I have bought tiles from this company only once so far and have found them nothing but superb for both product and service. Their selections of tiles are beautiful and hard to find elsewhere.

22 janvier 2024
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Réponse de Boutique Stone

This is great feedback to hear! Thank you for taking the time to leave your review and for your recent order.

Kind regards,
Alex

Noté 5 sur 5 étoiles

Perfect Terrazzo tiles

The most beautiful tiles at really great prices. This is the best place to come for Terrazzo - really beautifully curated and chosen. Great customer service too - would definitely buy again from here

22 janvier 2024
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Réponse de Boutique Stone

Thank you for taking the time to leave your review following your recent order, we really appreciate it!

Kind regards,
Alex

Noté 5 sur 5 étoiles

This is a Great company

Great company. Always get my tiles here. They reach me in the Highlands without any issues. And beautiful product.

9 janvier 2024
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Réponse de Boutique Stone

Thank you for your repeat custom Ballal and kind review! We really appreciate it!

Kind regards,
Alex

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