Bradfords - St Austell BBS Avis 327

TrustScore 5 sur 5

4,8

Manfield Way, PL25 3HQ St Austell, Cornwall, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Placing an order on the website was easy I was able to see stock levels at my preferred Bradfords. After placing my order I received a phone call from said Bradfords thanking me for my order and to ar... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The team at St Austell branch are always great - could communication on deliveries and the drivers are always very helpful. Had reason to collect some materials from the branch a couple of days ago -... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front door....... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great communication from branch and delivery driver . Branch phoned promptly, thanked me for my order and asked when I would like delivery. Delivery driver phoned and told me when he would arrive and... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Société de construction
  2. Maçon
  3. Charpentier
  4. Entrepreneur spécialisé dans l'isolation
  5. Magasin d'outillage

Écrit par l'entreprise

Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.

Bradfords Building Supplies, Trusted by the Trade since 1770!

Écrit par l'entreprise

Bradfords is the leading family owned supplier of building materials in the UK
Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
Builders Merchants Federation Ltd (BMF).
Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
Investors in People
Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.

Coordonnées de contact

  • Manfield Way, PL25 3HQ, St Austell, Cornwall, Royaume-Uni

  • 01726 793279

4,8

Excellent

TrustScore 5 sur 5

327 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent customer service

Placing an order on the website was easy I was able to see stock levels at my preferred Bradfords. After placing my order I received a phone call from said Bradfords thanking me for my order and to arrange a delivery day. Excellent customer service

27 février 2026
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi Lynne

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

First class service

25 février 2026
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Réponse de Bradfords - St Austell BBS

Hi

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Quick delivery good communication and…

Quick delivery good communication and happy with product

24 février 2026
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi Jonathan

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Excellent

The team at St Austell branch are always great - could communication on deliveries and the drivers are always very helpful. Had reason to collect some materials from the branch a couple of days ago - the yard team are also very helpful

28 février 2026
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Réponse de Bradfords - St Austell BBS

Hi Chris

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi Phil

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Delivered very quickly by helpful…

Delivered very quickly by helpful driver.

29 janvier 2026
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi David

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

2nd time used.

Called for delivery time on day, received call back almost straight away. Delivery on time and driver very helpful and cheerful.
Overall very good.

7 janvier 2026
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 4 sur 5 étoiles

Prompt delivery post-ordering

Prompt delivery post-ordering and decent delivery guy. I'd have given 5-stars but delivery price for an under 1-mile journey is too steep.

7 décembre 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi John

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

We will look into what we can do regarding the delivery charges to make them more reasonable in future.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

As always 10/10 forget B&Q !

As always 10/10 forget B&Q !

28 octobre 2025
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Réponse de Bradfords - St Austell BBS

Hi Sonny

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Excellent service.

From ordering to the delivery was excellent. Delivery driver was brilliant.

30 septembre 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi Bryan

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Great delivery service

Usually good service but this time was even better. Ordered at about 15:30 on Monday and delivered at about 10:30 on Tuesday morning

29 septembre 2025
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Réponse de Bradfords - St Austell BBS

Hi Alan

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 4 sur 5 étoiles

Easy to order online and good driver.

Easy to order online except did not understand delivery options buttons. Left it as free delivery by default but would have paid to select delivery time. Driver was great - very cooperative to place item in best location on drive.

30 juillet 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Good Afternoon Geoff

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

Thank you for your feedback regarding the delivery option available this is greatly appreciated and has been passed onto all involved with your order,

Kind Regards,

Katie

Noté 5 sur 5 étoiles

Very flexible with my situation we’re…

Very flexible with my situation we’re able to cater for me to pick up part of the order and deliver the rest.

26 juin 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi Aran

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Easy process and helpful delivery…

Easy process and helpful delivery driver great experience from start to finish 🙂

27 avril 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Good Morning Mr Wain

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,

Thank you for your feedback this is greatly appreciated and has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 5 sur 5 étoiles

It was easy to order on line

It was easy to order on line. A very polite phone call the next day to say when the delivery was going to be. Arrived as they said. Perfect.

28 avril 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Good Morning Chris

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us from start to finish with your order,

Thank you for your feedback this is greatly appreciated and has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 5 sur 5 étoiles
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Good Afternoon

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us from start to finish with your order,

Thank you for your feedback this has been passed onto all involved,

We hope to see you again soon.

Kind Regards,

Katie

Noté 4 sur 5 étoiles

Easy ordering on website

Easy ordering on website. Efficient followup to book delivery from local branch.

26 février 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi,

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk

Kind Regards,
Sam

Noté 5 sur 5 étoiles

Always Renovating!

Good quality products delivered on time with excellent communication - many thanks

26 février 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Hi Andrew

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us!

We hope to see you again soon.

Kind Regards,
Sam

Noté 4 sur 5 étoiles

good job

Delivered on the day I ordered. All correct and great drivers. Easy website to use. I would recommend.

30 janvier 2025
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Good Morning Mark

Thank you for taking the time to leave us a review.

I am pleased to see that you have had a positive experience with us.

Thank you for your feedback this has been passed onto all involved,

If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk

Kind Regards,

Katie

Noté 1 sur 5 étoiles

Travelled 45 minutes to collect my…

Travelled 45 minutes to collect my order only to find out that the brand was closed! Website said branch closes at 4pm on a Saturday, only to arrive at 2:30 and everything closed and locked up. Google and branch info on the Bradfords site said 4pm closure! Won't bother again!

4 janvier 2025
Avis spontané
Logo de Bradfords - St Austell BBS

Réponse de Bradfords - St Austell BBS

Good Morning

Thank you for taking the time to leave us a review.

I am saddened to see that you have had a poor experience with us due to the incorrect opening times being shown on our website and online for the St Austell branch.

I apologise greatly for these issues and for any inconvenience this may have caused you.

I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.

Kind Regards,
Sam

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