Brilliant customer service from Adam, Tom and Doug. This place offers the best prices ( I did my research) I was given invaluable advice on the project I was starting and can’t thank these guys enough... Voir plus
Établissement
Changer d'établissementCanal Road Industrial Estate, BA14 8RL Trowbridge, Wiltshire, GB
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Lisez les avis des autres
Outstanding service. I replaced my daughters feather edge fence panels with those supplied by Bradford’s at Trowbridge. After 14months a number of the panels were cracked and broken. I sent in a comp... Voir plus
L'entreprise a répondu
We ordered some sleepers from the Trowbridge store and they were delivered yesterday by Matt. Matt was absolutely brilliant, we had a tight driveway and limited space to put the sleepers but he mana... Voir plus
L'entreprise a répondu
Easy to arrange and got a call to sort out time really quickly. We’ve had deliveries before from another building supplier who weren’t great but Bradfords driver was absolutely amazing and offered to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Écrit par l'entreprise
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Coordonnées de contact
Canal Road Industrial Estate, BA14 8RL, Trowbridge, Wiltshire, Royaume-Uni
- 01225 712020
4,6
Excellent
287 avis
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A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Great to deal with
The website was very easy to use and find what I wanted. The communication from the company was excellent and delivery was completed as required.
23 juin 2023
Réponse de Bradfords - Trowbridge BBS
Hi Matt,
Thank you for taking the time to leave us a review.
I am glad your local branch kept you up to date the the progress of your order,
We hope to see you again soon.
Kind Regards,
Joe.
Good and fast service
Good and fast service, my only grip is that they should inform the customer when they are going to deliver. Preferably not an hour before.
11 juin 2023
Réponse de Bradfords - Trowbridge BBS
Hi Shaun
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for the feedback regarding delivery communication. I will be sure to pass this on.
Kind Regards,
Sam
Ordering was hassle free free
Ordering was hassle free free, only let down was delivery was two days late.
14 juin 2023
Réponse de Bradfords - Trowbridge BBS
Hi Tony
I am pleased to see that you have had a positive experience with us despite the late delivery.
We hope to see you again soon.
Kind Regards,
Sam
Very efficient service
Very quick service, good communication and my delivery instructions were followed exactly. And the best price!
19 juin 2023
Réponse de Bradfords - Trowbridge BBS
Hi Juanita,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
we are pleased your service was to a high standard,
Kind Regards,
Joe.
Timber from Bradfords
ordered timber from Bradfords it turned up on time Quality was very good. Service was excellent. Nothing was too much trouble for Bradfords would use them again.
14 juin 2023
Réponse de Bradfords - Trowbridge BBS
Hi Christopher
Thank you for taking the time to leave us a review.
We are so pleased to here that you are happy with our all round service,
We hope to see you again soon.
Kind Regards,
Joe.
Fantastic from start to finish
Fantastic from start to finish. Great price and follow up call to arrange delivery. Unfortunately, I was running late but the delivery man placed all the timber and post mix in our small front yard very carefully, avoiding all plants. Very grateful.
10 juin 2023
Réponse de Bradfords - Trowbridge BBS
Good Afternoon Mr Mundy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with your order,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Réponse de Bradfords - Trowbridge BBS
Good Afternoon Sheila
Thank you for taking the time to leave us a review.
I am happy to see that you have had a positive experience with us,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Réponse de Bradfords - Trowbridge BBS
Good Afternoon Meehan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We look forward to see you again soon.
Kind Regards,
Katie
Helpful staff and prompt delivery.
19 mai 2023
Réponse de Bradfords - Trowbridge BBS
Good Evening Mr Prosser
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order placed with us,
Thank you for your feedback this has been passed onto all involved in branch with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent customer service
Excellent customer service. Had a small defect in one item which was sorted instantly by the friendly team at Trowbridge.
9 mai 2023
Réponse de Bradfords - Trowbridge BBS
Good Afternoon Andy
Thank you for taking the time to leave us a review.
I am happy to hear that you received a high level of customer service from our Trowbridge branch from start to finish with your order and that the item with a defect was sorted out instantly for you.
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Free delivery was much appreciated
Free delivery was much appreciated. Also competitive prices and helpful staff. I will use again for sure.
9 mai 2023
Réponse de Bradfords - Trowbridge BBS
Hi Jon,
Thank you for taking the time to leave us a review.
We are always happy to hear that the staff are helpful
We hope to see you again soon.
Kind Regards,
Joe.
Had several phonecalls about a…
Had several phonecalls about a returnable pallet that I arranged to leave for the delivery driver to collect, info wasn't passed on . Pallet still awaiting collection.
8 mai 2023
Réponse de Bradfords - Trowbridge BBS
Good Morning Mr Peers
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I have messaged the manager of your local branch asking him to rectify this ASAP for you.
Kind Regards,
Joe.
Good prices and staff
23 avril 2023
Réponse de Bradfords - Trowbridge BBS
Hi Luke,
Thank you for taking the time to leave us a review.
We are always happy to see our staff praised,
We hope to see you again soon.
Kind Regards,
Joe.
Great products at a good price.
Great products at a good price.
Delivery as advised and great communication throughout.
Would definitely buy from again.
2 mai 2023
Réponse de Bradfords - Trowbridge BBS
Good morning,
Thank you for taking the time to leave us a review.
Communications are key and I am glad you were kept up to date,
We hope to see you again soon.
Kind Regards,
Joe.
Great service
Great service. Delivered quickly and good soil. The driver went above and beyond, would highly recommend.
28 avril 2023
Réponse de Bradfords - Trowbridge BBS
Hi Rachelle,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear our driver going the extra mile...
Lorna
Great service from point of order and…
Great service from point of order and goods delivered. Definitely highly recommend.
16 avril 2023
Réponse de Bradfords - Trowbridge BBS
Good Evening Susan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Trowbridge branch from start to finish with your order,
Thank you for your recommendation
We hope to see you again soon.
Kind Regards,
Katie
Réponse de Bradfords - Trowbridge BBS
Hi Ken
Thank you for taking the time to leave us a review.
I am pleased you are happy with our efficiency and comms
We hope to see you again soon.
Kind Regards,
Joe.
Decking purchase
The process to get my decking delivered was a bit painful, as although the website stated that stock was available it wasn't, and delivery was postponed twice which was not helpful. However, the decking itself was a good price and decent quality. What pushed the rating up to 4 stars was the delivery service. The driver was friendly and helpful, and went above and beyond to help me get my decking into my garage. Much appreciated!
14 avril 2023
Réponse de Bradfords - Trowbridge BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
We appreciate your detailed comments and I am glad our driver was able to bump up the score,
This will be fed back to the branch to help improve,
Kind Regards,
Joe.
Ordered bags of sharp sand and cement…
Ordered bags of sharp sand and cement using the click and collect service, arrived at checkout desk, handed a piece of paper and told to go out into the yard and find someone to help, order not ready and had to wait to be served and wait until the items was put together and brought over on pallet other than that all ok
19 avril 2023
Réponse de Bradfords - Trowbridge BBS
Good Afternoon Kirk,
Thank you for taking the time to leave us a review.
I'm sorry that your order was not ready for you to collect, as it should have been.
I have feed this back to the Branch concerned, to see what caused this to happen.
We hope you can give us another try in the future to see if we've improved.
Lorna
Proper customer sales and service
Ordered some supplies online, on a Sunday evening, including marine grade plywood, plasterboard sheets, stud timber etc. exceeding the cost to include free delivery.
Had a call the following morning to arrange said delivery. As the plywood was not in stock, another call was received to inform and discuss if there were any alternatives suitable. As there were not, this was placed on back order for the following week but the bulk of the delivery was made as planned by a friendly and helpful driver.
The following week, another call was received to confirm if plywood was still required and arrange a convenient delivery day. Plywood was delivered as organised in the same friendly and helpful manner.
All in all, I have been very impressed by both the prices and service received from Bradfords.
The text messages received throughout the transaction, confirming details and arrangements made on the phone were useful and the very helpful Trowbridge branch staff were a pleasure to deal with. Would recommend.
20 avril 2023
Réponse de Bradfords - Trowbridge BBS
Good Morning Allan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with your order with our Trowbridge branch and where kept well informed from start to finish with your order.
Thank you for your feedback this will be passed onto all involved in the branch,
We hope to see you again soon.
Kind Regards,
Katie
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