Brakes Avis 

Unfortunately cannot recommend brakes London. Consistent errors in prepaid orders then weeks to get credit or repayment. Unfortunately no staff seem to want to take responsibility would recommend anyone else. Shout out to Deeside independent customer service for being particularly useless and the brakes depot for saying they’ll do things they don’t.

Ordered three fridges on Monday for next day delivery. Two days later I get an email to say they would arrive on Friday. We needed these urgently so after a quick phone call I was told they would arrive Thursday. Long story short I was told they were arriving 7 different times until they finally showed up 1 week after ordering. Not once did anyone from Brakes call me to voluntarily offer this information. Each time I had to phone for an update, despite leaving them my contact details. Very poor and we won't be ordering from them again.

I had worked for brakes and was disciplined due to a bracket that broke off the truck whilst pulling off a bay. Which held a mud guard in place despite stopping ✋ and calling it in following company policies and procedures. And took pictures I believe this is definitely one of those companies with a high staff turnover. And just like another gentleman said they say it’s okay but it’s not they should talk straight from the outset. If you want to work with brakes you need to know the devil your getting into bed with.

Absolutely terrible place; especially to work. Everyone is two-faced and doesn't communicate, some really nice people but in general very snide. There is always things going wrong. You get sacked for absolutely no reason, or terrible reasons and no communication. Overall VERY unhygienic.

Unprofesional

Really disappointed in Brakes. I bought a Dualit conveyer toaster which hardly browns the first slice then burns the second. After chasing them I finally got them to pick the item up but beware it is only covered for repair. It was sent to Dualit who, surprise, surprise, announced it was fine. They returned it minus one of the legs! So I will now be having to chase for that. Just beware that if you buy appliances from Brakes and there is something wrong you will have to be determined to get anything done about it.

I tried to order from them twice, second time they gave wrong produce and were VERY rude on the phone telling me i was wrong for an hour before admitting i was correct. The person I spoke to next laughed at our situation of late delivery, wrong produce delivered etc and when i asked them not to laugh as it was quite a stressful situation they hung up the phone. Making a complaint has no acknowledgement or resolution they say they just do internal investigations and you'll never hear about it or receive an apology etc. To be honest, the rep had the lQ of a shoelace, very unprofessional and a waste of time. Used to be good but i'm onto a local butcher, fish monger, veg guy etc and all the produce is much better, they never forget anything and do us great deals. Brakes is a dying brand in the hospitality industry.

Not sure if it's a driver issue but we rarely get a delivery inside the 7am-3pm window and the customer service repeatedly tell lies like "You're next" or "I can see the truck is close", when the reality is we're not next nor is the truck close. Exasperating for us trying to run a school restaurant with such a consistently tardy service. I wish they were honest, like just say you can't deliver or have driver issues today, so we aren't waiting in vain.

Customer service try their best but hands are tied so much by the Depo which are appalling
If I could get some of the products for else where I would.

Brakes have been great! I get great pricing, numerous deliveries a week and even have a personal account manager. My account manager Bethany Ford is absolutely amazing, she always helps me find the right products for my store and is very quick to reply!

I can't recommend Brakes enough! Their staff is incredibly friendly, from the delivery drivers to the customer service team. I always feel valued as a customer, with regular check-in calls to ensure everything is going smoothly. Any issues I've encountered, whether on the website or otherwise, have been resolved promptly and professionally. Delivery has always been reliable, and it's fantastic to be able to order up until 5pm the day before. The recent website changes have made the experience even better. The one time in over a year of weekly orders we had a slightly delayed delivery due to traffic, Brakes Team kept us well informed throughout. Thank you, Brake Bros, for your exceptional service!

Other reviews might be depot dependent ¯\_(ツ)_/¯

I have been with brakes now for nearly 2 years and I have to say that Beth Ford is an Absolute gem! Even tho she opened both my accounts she still goes out of her way to make shore we are looked after. We have been unfortunately been with out an account manager on and off but Beth still looks after us when I phone her asking form more and more! Thanks Beth Ford 🙂

Would give 0 starts if I could! Produce is always awful quality, food comes broken (tin of beans arrived damaged and exploded in our food cupboard.) 10 eggs broken. Milk leaking.

The potatoes are AWFUL!! Black inside, bruised, dirty, routes coming out. Takes us twice as long to prepare them as they’re so bad!!

This company claims to be environmentally friendly but they deliver food in large polluting lorries with loud generators with no consideration of the environment or any residents living near delivery sites. The drivers refuse to turn off engines claiming the food will spoil. It's about time Brakes put their money where they mouth is and bought some smaller electric vans.

Thank you to the lorry driver who ignored the 7.5t weight limit in Symonds Road in Bury St Edmunds this morning. There's plenty of signage, there's no excuse.

Our delivery driver Ross is an absolute star. Always cheerful, polite, and helpful. Couldn't ask for better customer service.

Such a terrible customer service look at this reply said by

Paul

Are you not able to log into our website? I'm merely guiding you to the best option to review our halal products. Is there anything else I can help you with today? If not then take care and enjoy the rest of your day

Been using brakes since opening our cocktail bar in December, the your way service is brilliant and I can’t fault our driver will! He is always making sure our deliveries come on time and even on his days of he ensures everything gets delivered!!

Worse than useless. Of the past 8 deliveries, 7 have had issues with missing stock, not because it's out of stock, it's just not picked, or they send the wrong items. Rep says mistakes will happen and that's understandable occasionally, but they happen on almost every delivery. I've consistently tried to get in contact with management, but the office refuse to give out contact details, so that's impossible. It seems to me they're hiding from justifiably upset customers.

I've given up now and sourced all Brakes products from alternative suppliers. Looking at these reviews it seems I'm far from the only one.

I wish you the best of luck if you decide to use Brakes as a supplier.

Helpful, prompt, great service

Thank you METIN for the best delivery our products. Very prompt and very professional !!! Always when he delivers our products everything is perfect and good condition. Respect !!! Kitchen Staff