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Lisez les avis des autres

Noté 5 sur 5 étoiles

Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky... Voir plus

Noté 5 sur 5 étoiles

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was a bit dubious initially because there was only one review and prices were almost suspiciously low but was pleasantly surprised! Bra came within 3 days of date of dispatch and was almost exactly... Voir plus

À propos de l'entreprise

  1. Magasin de sous-vêtements

Écrit par l'entreprise

We're based in the UK and manufacture backless bras and accessories. Check us out at


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

123 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,8

Tous les avis

(123)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Super fast delivery, spot on

Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky bra for under a bridesmaid dress and it's fits and holds perfect, arrived in perfect time for the wedding which I was doubful about, but very pleased. Don't read the bad reviews, really good company and great product. Thank you 😊

19 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

This place is a scam

This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and sending it back as tracked. After arguing back and forth over 4 days they emailed saying they have up to 7 working days to acknowledge receipt of the provost and let me know it had only been 5 working days. Finally they sent an email saying the refund had been processed. However it is now been 2 weeks and I still have not received the refund into my bank account and they are not responding to my emails. Over 1 month since I ordered.

30 avril 2026
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Ibby,

Thank you for your feedback.

To clarify, the item dispatched matched the size selected when the order was placed. The tracking information initially provided did not correspond to the returned parcel, however once the return was identified it was processed in accordance with our published returns procedure.

At the time this review was posted we were still within the returns processing time frame set out in our Returns Policy.

Your refund has since been processed. Please note that once a refund has been issued, it can take 5-7 working days for the funds to appear back in a customer's account depending on their bank or card issuer. This is unfortunately out of our control.

We always aim to resolve issues fairly and promptly and are pleased that this matter has now been resolved.

Kind regards,

Ben

Noté 5 sur 5 étoiles

Excellent customer service

Such a wonderful company, I messed up my sizes, and Ben in customer service went above and beyond to sort it all for me. The items are packaged so well, comfortable fit and arrive so fast, totally recommend, thankyou

13 mai 2026
Avis spontané
Logo de Bralux

Réponse de Bralux

Thank you Michaela! It was a pleasure to assist you. ~ Ben

Noté 5 sur 5 étoiles

Fantastic bras size & fit really good…

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchange for me really quickly and efficiently. He answered all my questions and is so knowledgeable. Would definitely order again

29 avril 2026
Avis spontané
Logo de Bralux

Réponse de Bralux

Thank you so much, you've made my day. Always happy to help! ~ Ben

Noté 5 sur 5 étoiles

Great product and my issue resolved promptly by Ben

I want to update this as BEN has sorted this issue very promptly yesterday and provided great customer service and has rectified the problem! So I have edited my review to reflect that.
It is only fair and the product is great. So thank you very much for your timely response and polite manner in this matter

15 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

I ordered 3 sticky bras had problem with sizes. After communicating with Ben he sorted problem out straight away. I love the Bralux Bras and would recommend

11 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

I needed a strapless and backless bra…

I needed a strapless and backless bra for my bridesmaid dress. Was a bit skeptical about whether to order not but decided to go ahead and order one. I went up to two cup sizes because they are a small fit and I’m glad I went up to sizes because it fitted. I was impressed it give my chest a lift and stayed in place all and evening and despite being sticky it don’t hurt when I took it off

13 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

NOW RECTIFIED AND A FULL REFUND RECEIVED ….stick on bra did not work

UPDATE, Bralux has now rectified the issue and fully refunded me.

Bought a stick on bra. Not fit for purpose as kept peeling off
EMAIL X 2 sent and have been totally ignored, not even replied to me
AVOID AT ALL COST !!!
UPDATE: Thank you for your response Ben, rest assured I checked junk box and emails several times over multiple days for your reply . Last resort was a review on here . I will return it thank you

11 août 2025
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Gaynor,
Thanks for the message. You have not been ignored, please check your junk folder, it will be from service@bralux.co.uk. You are more than welcome to return and exchange the bra, we offer free exchanges or we can replace the bra for free.
Kind regards,
Ben

Noté 1 sur 5 étoiles

Ordered 2 strapless stick on bra's for…

Ordered 2 strapless stick on bra's for daughter’s Prom, they were clearly not suitable upon looking at them, she did not try them on, no hygene sticker removed, we carefully packaged them back up and posted back I have just received an email stating one Bra was damaged !!!!!
Absolutely not, they were in perfect condition and packaged extremely well I paid for tracking on postage as advised, they offered us a free boob tape ?? Funny how the bra they say was damaged was the most expensive item I ordered.

Avoid !

25 juin 2025
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Vicky, Ben here, Customer Experience Manager at Bralux. Please can you send me some more details such as your order reference so I can help you resolve this? I'd love to help you. My email is ben@bralux.co.uk
Kind regards,
Ben

Noté 2 sur 5 étoiles

Don’t do it

Don’t do it! Ordered size larger than my regular, still too small! On 3rd Jan 2025 Bralux kindly offered to send an even bigger size, complimentary. On 28th Jan 2025 I emailed to ask for an update, as I’d received zero further correspondence. My email went ignored. On 31st Jan , at 1132pm, just before I was due to go to bed, I received a shipping notification, and immediately emailed Bralux, asking if they’d only now, 4 weeks later, mailed the product. I received a quick response (whilst asleep) and was advised “We have been moving premises, if you would like me to cancel your complimentary, please let me know.” Of course being on the other side of the world, I was asleep, but Charlee at Bralux took it upon herself to cancel the shipping, after not receiving a response from me FOR A WHOLE 22 MINUTES, I received a message stating the order had been cancelled and that I’d been refunded my original purchase amount. What? What kind of absolutely terrible customer service is that. I told them as much, no backbone to respond of course. Amateurs.

31 janvier 2025
Avis spontané
Noté 4 sur 5 étoiles

Things so get resolved

Don't bother to contact as they will not respond. Have contacted them a few times about an order that was meant to have been delivered but I didn't receive it. Had to go and buy another product for a wedding. Poor customer service will never use again.

Edit, I have not received any email regarding my missing order, I have checked my junk and deleted emails.

Edit having spoken to a person called Ben who has been really helpful and understanding finally getting somewhere. For whatever reason emails not been getting through so gave them an alternative email address and things are being sorted. Will say the contact us needs to be updated maybe have a messenger or a WhatsApp option or a separate email address that only deals with customer complaints.

30 septembre 2024
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Tracy, thank you for the review. I'm sorry to read you had a bad experience with RoyalMail. We sent you an email on the 3rd of October offering to resend the parcel free of charge upon your confirmation, in Outlook please check your Junk Folder dated 3rd October, we fear our reply may have gone in there.
If I can be of any further assistance please let me know.
Kind regards,
Ben

Noté 2 sur 5 étoiles

No reply on contact submission regarding an order issue!

I submitted a contact form and sent an email in to try and resolve an order issue I have experienced. I have heard nothing back in over a week. I was sent an incorrect item that I would like to return for a full refund, however don't think its fair to pay for the return given that I was sent the wrong thing.

19 septembre 2024
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Steph, thanks for the message. Please can you email me your order reference? Don't worry - If we've made a mistake you don't need to pay to return the item, we'll replace it free of charge. I'll rectify this for you immediatley. Kind regards,
Ben
My email is: braluxofficial@outlook.com

Noté 3 sur 5 étoiles

In theory these are great

In theory these are great. I'm a JJ cup so wanted to try these. The bigger cup size is great and doesn't give as much of the weird boob shape as smaller cup sizes. The bra style with corset fastening was a waste of time. Didn't hold and the cups fastened together provided no lift. Basically more like a massive thick nipple cover than a bra. The single boob cups with added stick above were better but unpeal while moving about, top part would be visible under most clothes but maybe OK for some outfits. Probably need additional boob tape to get desired look. Good try with larger cup size but no cigar. 3 stars as might work on some, just not for the super size

22 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Faith Restored

Ben, has now replaced my returned goods with a different product as he promised, my faith has now been restored!
Thank you Ben

18 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Avoid at all costs

Avoid at all costs, returned goods as not suitable, didn’t fit, in perfect condition, they kept the item and rejected the refund “item worn” hardly it didn’t fit, but kept the item and my money !!!!

5 octobre 2023
Avis spontané
Logo de Bralux

Réponse de Bralux

Dear Jo,

Thank you for the message.

You returned used-underwear with the hygiene/void-strip removed. I'm so sorry however as stated in our Returns Policy we cannot accept items with the void-strip removed as it poses a hygiene risk.

It's unfortunate that you feel that instead of discussing the issue with us where we could've come to a mutually beneficial solution, you have chosen to address it here. You are more than welcome to have the product back or have the value in credit.

Please do not hesitate to contact me should you wish to discuss this further. I am here to assist you should you need help.
braluxofficial@outlook.com

Many thanks,
Ben

Noté 4 sur 5 étoiles

Been resolved

My issue with a missing item has now been resolved.. they even sent a few little freebies as an apology .. Thanks to Tom & Ben .. my faith is restored.

2 août 2023
Avis spontané
Logo de Bralux

Réponse de Bralux

Dear Barbara,
Thank you for the message. Please can you send me your order number to braluxofficial@outlook.com? I'll look into this for you with haste.
Kind regards,
Ben

Noté 1 sur 5 étoiles

I have been trying to contact someone…

I have been trying to contact someone about a refund for faulty item I have received. No reply. I am not happy to pay to return something that is faulty.

10 septembre 2023
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Sophie, thank you for the message. I can see that we have replied to you within 12 hours of your initial email. In Outlook please check your Junk Folder. We have offered to send you some more breast lifts free of charge. If you have any further queries please don't hesitate to reach out to me at braluxofficial@outlook.com
Many thanks,
Ben

Noté 3 sur 5 étoiles

Wrong contact details provided

I returned two items back in May and had no reply for three months. Once I discovered I could get in touch via their website, Ben swiftly resolved the issue. My returned items are now being refunded.

15 août 2023
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Hannah,
I hope after reaching out to us via our website this issue was resolved for you.
Unfortunatley we had sent a discontinued flyer out to the customer with incorrect contact details on and bare full responsbility for the fault in miscommunication, however upon Hannah reaching out to us via the website we were able to resolve.
We'd like to thank Hannah for being patient and courteous.
Kind regards,
Ben

Noté 5 sur 5 étoiles

Would recommend!

Purchased the Allegra and was dispatched on the same day. Very good quality and discrete under my clothes. Would recommend !

27 juillet 2023
Avis spontané

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