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Lisez les avis des autres

Noté 5 sur 5 étoiles

Actually wounldnt have ordered if I had have read the reviews first but thankfully I didn't, absolutely cannot fault this company, delivery to Northern Ireland arrived within 3 days!!! Bought a sticky... Voir plus

Noté 5 sur 5 étoiles

Fantastic bras size & fit really good also very comfortable. The stick on push up bra is excellent and stayed in place all night. Huge shout out to Ben from customer services who sorted out an exchang... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

This place is a scam. I ordered and they sent me the wrong size. I had to pay £5 to send back to them. 1 week later they never acknowledged my return request despite providing relevant information and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was a bit dubious initially because there was only one review and prices were almost suspiciously low but was pleasantly surprised! Bra came within 3 days of date of dispatch and was almost exactly... Voir plus

À propos de l'entreprise

  1. Magasin de sous-vêtements

Écrit par l'entreprise

We're based in the UK and manufacture backless bras and accessories. Check us out at


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

123 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(123)

8 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

POOR CUSTOMER SERVICE

EXTREMELY POOR CUSTOMER SERVICE

I ordered a strapless adhesive bra which was delivered promptly. Unfortunately, the item did not fit and I decided to return it.
I have now sent SIX emails to customer service requesting a returns confirmation and have failed to get a response.
I would advise to avoid purchasing from this company.

25 juillet 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Jillian,
Please can you check your Junk Folder for our replies? Alternatively please send me your order number and I will start the returns process for you. My email is: braluxofficial@outlook.com
Kind regards,
Ben

Noté 5 sur 5 étoiles

Lovely products and well packaged

Lovely products and well packaged! Thank u Ben at customer service for your help. Here is the review I said I would leave :) Rickie x

22 juillet 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Thank you, Rickie!

Noté 1 sur 5 étoiles

Really disappointed

Really disappointed and haven't even received my order yet. I have sent three emails to their customer service team using the email provided on the website and after a week... still no response. Have made an order 2 and a half weeks ago with information from the company that it has been shipped but nothing since then... I have been trying to get in contact multiple times to check the progress of my order but at this point with no replies - feels like a rip off. Really disappointed with the service but obviously cant comment on the quality of the products...

13 juillet 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Priyanka,
We do not ship to Australia. I think you have the wrong franchise, we are the UK business.
Please can you email me your order details to braluxofficial@outlook.com ? I will contact the Australian franchise on your behalf to get things moving for you.
Kind regards,
Ben
Customer Service

Noté 1 sur 5 étoiles

Only 2 bras received instead of 3!

Still awaiting extra bra that was not in received order placed end of May despite being promised by “Helen” this would be rectified?? Come on guys get this sorted as absolute joke! Adhesive bra not great either, however thought as receiving supposedly 3 (instead of 2 received) deal wasn’t too bad and could utilise them somehow with extra boob tape. No longer responding to my messages either! Buyer beware! :-(

12 juillet 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Lorraine,
I'm sorry to hear that you only received two bras instead of three. This must be down to human error. Please accept my apologies.
Please can you send me your order number, delivery address and what bra is missing to:
braluxofficial@outlook.com
We will send it right away.
Kind regards,
Ben

Noté 1 sur 5 étoiles

Rubbish

Rubbish - didn't fit or hold up. Have contacted customer service to request return details & after a week have had no response. They'll be saying next that I haven't contacted them within 14 days of receipt, crafty sods!! Oh, and their phone number on the receipt doesn't work. Bought through PayPal so hopefully their guarantee will cover me if I get no joy from Bralux. Wish I'd seen some reviews before I ordered. What a rip off.

11 juillet 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Dear Yvonne,
I'm sorry to hear you did not get on with the bra. We would recommend you try one of our bras with strap attachments if you have had issues with lift, these are really popular at the moment.
With regards to your query, we have replied to you multiple times. Your messages have been received. Please check your Outlook Junk Folder.
No, we will not be saying "that you haven't contacted them within 14 days of receipt". We would never deny a return provided at attempt to contact us has been made in the correct time slot, which yours has. Please consider removing this as this is false information and unfounded.
Best regards,
Ben
Customer Service

Noté 5 sur 5 étoiles

Thanks

Thank you Ben - great customer service!
Getting assistance for Bralux Australia
Really appreciate it thanks
Sally Byatt

24 juin 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Dear Sally,

Thank you for the message.

We do not ship to Australia. This is Bralux United Kingdom. We are not affiliated with the Bralux Australia franchise.

If I can help you get through to them I will however I think you have the wrong business.

Please can you double check?

Kind regards,
Ben

Noté 5 sur 5 étoiles

The stick on bra and lifts fitted…

The stick on bra and lifts fitted perfectly. Helen at customer service was very helpful in pointing me towards the right bra.
Items came boxed, well packaged and were delivered within the 2-5 days I was promised.

24 mai 2022
Avis spontané
Noté 1 sur 5 étoiles

Never arrived!

My order never arrived and all attempts to contact them have been ignored.

3 mai 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Echo, we have recently re-dispatched your order to Australia. It can take some time to get to Australia from the UK but you should receive it within 2 weeks. Kind regards, Ben

Noté 2 sur 5 étoiles

Stick on bra

The bra, although it said it was supportive for larger breasts, was dreadful: absolutely useless. I had to send it back, at my expense and I am still awaiting my refund over a week later.

18 avril 2022
Noté 1 sur 5 étoiles

Bought in a G cup

Bought in a G cup. Absolutely rubbish! Did not hold the girls up. Save you money and don’t purchase!

7 avril 2022
Logo de Bralux

Réponse de Bralux

Dear Helen, thank you for the feedback. We're sorry to hear you are unhappy with the sizing of this product.
If you had reached out to us with your concerns we could've exchanged free of charge for a different size or model, we have a large selection of Size G bras. Don't hesitate to email us at info@bralux.co.uk

- Ben

Noté 2 sur 5 étoiles

Product wasn’t suitable so I returned…

Product wasn’t suitable so I returned it at my own expense, still waiting on refund
I just received an email to say that I won’t be refunded as there was ‘hair and dirt’ on it. I realised as soon as I opened the box that it was unsuitable so didn’t even try it on. So be very wary, I ordered cup size E and knew by looking it wouldn’t fit, I sent it back, as I said, at my own expense, and they’re now claiming it has been worn. Absolute scam

5 avril 2022
Noté 4 sur 5 étoiles

Customer service

Great help from UK supplier, when my purchase did not arrive in Australia.

1 avril 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Dear Caroline, we are a UK based business. I can see your location is Australia. Are you sure you ordered from Bralux.co.uk? Kind regards, Ben

Hi Caroline. We've been trying to contact you. Please can you check your junk folder? Kind regards, Ben

Noté 4 sur 5 étoiles

My stick on bras arrived promptly and…

My stick on bras arrived promptly and fitted perfectly- I followed your instructions for size guide. Haven’t had the opportunity to wear them properly yet but I did feel secure and supported when trying them on so not worried about using them.

30 mars 2022
Logo de Bralux

Réponse de Bralux

Thank you Annette!

Noté 1 sur 5 étoiles

I placed an order in September 2021

I placed an order in September 2021, I ordered two Bralux Freya - Underwired & Boost Cup Winged Stick On Bra in beige and one in black. I was notified that the black was out of stock and if I wanted another in the beige. I responded that I would have another beige. I am still waiting for a response after trying to contact the company multiple times and still no sign of the third product.

20 février 2022
Avis spontané
Logo de Bralux

Réponse de Bralux

Hi Samatha, please can you let me know if you have recieved the bra? Our tracking is showing it as delivered. Kind regards, Tom https://www.royalmail.com/track-your-item#/tracking-results/32037353500036CDD4EC8

Noté 5 sur 5 étoiles

Super-affordable!!

Bralux Seamless Fabric Breast Lifts are so comfy and give a great shape to my chest part whenever I wear a sleeveless gown or top. Super-affordable!!

30 décembre 2021
Avis spontané
Logo de Bralux

Réponse de Bralux

Thank you Isabel!

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