I am writing to formally raise a…
I am writing to formally raise a complaint regarding the non-payment of my rightful funds, which have now been outstanding for over one year.
I initially contacted Mr. Arsalan Haroon, who represented himself as being associated with Brandock (Brand Doc), for certain services related to my USA account. During our discussions, I clearly stated that I did not wish to work with any third party and preferred to proceed directly through the company.
However, despite my clear refusal, Mr. Arsalan Haroon repeatedly insisted and persuaded me to proceed with a third party, Mr. Abdul Rehman, assuring me that he was more reliable and capable than the company itself and would deliver better results at a lower cost.
Relying on these representations, I transferred payment to Mr. Abdul Rehman. After receiving the payment, he failed to deliver the agreed services and has since ceased all communication. Additionally, Mr. Arsalan Haroon has also failed to respond to my repeated calls and messages regarding this matter.
Despite multiple follow-ups over several months, including assurances made prior to Ramadan that my payment would be refunded (even in installments), no amount has been returned to date. It has now been more than one year since I first requested repayment.
I also approached Brandock directly, where I was informed that Mr. Arsalan Haroon was no longer associated with the company. However, conflicting information has been received, which raises concerns regarding the accuracy of this claim.
This situation has caused me significant financial loss and distress. I have exercised patience and professionalism throughout, but the continued lack of response remains unresolved.
I hereby request the immediate return of my full payment.
I expect this matter to be addressed promptly.








