Brass Monkey Health Avis 54

Maciej did a brilliant service on our barrel … efficient and friendly, he went above and beyond

Top class customer service ! We have had our ice bath a year. Yesterday a server issue for a few hours was dealt with and resolved rapidly! Fantastic British company !

Brass Monkey are the best ! That simple. Customer service more like a cold water concierge meets guru meets the nicest and most thoughtful people. Clearly hugely passionate about what they do. Brilliant product, brilliant after care.

Very happy with the dip coat I purchased! Looks great and arrived promptly.

The whole team was incredibly helpful and quick to respond to any issues. They constantly kept me updated, explained everything clearly, and were always polite and eager to help.

I had an issue with my ice bath and Martin was incredibly quick to respond and very helpful. He explained everything clearly and helped get it fixed fast. I’ve always had a good experience with Brass Monkey and the support has been great throughout.

Brass Monkey baths are undoubtedly one of the best baths in the world. The customer service is also 5* Izzy and Martin have been amazing.

I would like to highlight the incredible customer / technical support your company has provided to us for setting up the ice bath. In detail I would like to note the tremendous and timely assistance of Ms Carly Bell and the rest of the team. Without your immediate feedback, monitoring and guidance, we would not have been able to operate the bath in such sort time.

Absolutely love my new sweater! The quality is excellent, the fabric feels soft and cozy, and the fit is perfect. It arrived quickly and looked even better than expected. Highly recommend!

Cold Plunge Barrel,

Great product and outstanding support. After 3 years of near daily use, the Brass Monkey team—especially Dean—has been consistently helpful with chiller resets and maintenance. A chiller part was replaced smoothly, with useful tips shared. Highly recommended.

The help was fantastic , very good customer service and after care

Would highly recommend, A1 from start to finish . Thankyou Team Brass monkey

The team at Brass Monkey were both professional and friendly. From start to finish we felt looked after and on completion the after care was excellent.

Amy was great to deal with, helped problem solve all of our issues. Highly recommended!

I have only needed support with the product twice, once was user error and one time for a replacement part. The support is absolutely outstanding everytime. From Izzy in Support to James the engineer it is just a joy to deal with them.

Our company is still awaiting delivery of our ice bath, despite having made payment in March 2024. Brass Monkey refuses to issue a refund, citing its refund policy, even though the product has not been delivered and is not in the production line—circumstances that clearly fall outside the scope of its so-called policy. Unfortunately, we now have no choice but to involve our solicitor. We strongly advise against purchasing an ice bath from them.

A great experience. I’m so happy with my bath - the best in the business !!

Izzy was the ultimate progressional. Problem was resolved swiftly and efficiently. Super awesome service! Thank you

Outstanding product and customer service. If you're serious about improving your mental and physical resilience, there's nothing on the market that can touch this product. The product quality, reliability and usability is second to none.

The excellent, professional customer service. Every question I had regarding my purchase has been answered within a few hours.

On the day of delivery a 2 man team took their time in setting the unit up and going through every part of the set up process.

There was a slight problem with my Plunge. I emailed them that night, the very next morning i had an Engineer called Jack come over and fix the issue.

Jack also took his time in explaining things and left once I was satisfied with everything.

As a company, you can’t foresee every problem that may arise but what you can do is make sure you’re able to be on the end of the phone/email and rectify the problems and Brass Monkey do just that!!

It was the exact customer service I’d expect from a quality company.