Brett/Robinson Vacation Rentals Avis 

We arrived in Orange Beach on Monday, July 5. Always been very pleased with condos in Phoenix VI.. this year was a major disappointment. (Our 3rd year here). Walked in, the condo was tiny, no resemblance to the condo advertised. The main bathroom sink didn’t drain, ceilings were low in bathrooms with no attached shower head only a mobile shower head. Floors had not been cleaned, patio had not been swept chairs were scattered. Paid 2,600 for this disappointing condo..3 days without parking spaces. We r older had to park away from the condo and walk from the tennis court. Cost is not in line with what we had.. will probably stay elsewhere unless condos are advertised as they r and priced accordingly. Actually think some compensation would be appropriate.. hate to leave with such a bad taste in our mouth.

First time visiting Gulf Shores in 13 years and Phoenix property. Disappointment with Phoenix V Unit 711 is an understatement. This building is completely run down. Elevator wait time is no less than 20 minutes. Good luck to get on one that works! On to unit 711-the unit was filthy and in need of renovation work. Problem #1-the sofa was dirty and sofa bed contained a dirty mattress pad. When I removed the cushions, every type of food particle fell onto the bed. Problem #2-the dishes in the cabinet were DIRTY. They contained greasy finger prints and remaining traces of food. The same for the utensils and pans. Problem #3-the door handle broke and would not allow the door to properly close OR lock. Problem #4-the dishwasher would not close or lock, which means you can't get it to come on to cycle through the wash. I was able to get it to power on by HOLDING the door shut and then water spilled over the top as it washed through the cycle. Yes, all of these things were reported to the desk attendant and someone was sent to try to remedy the problem. However, the point of this review is this is a vacation. You are supposed to enjoy the time spent away from home. This was anything but enjoyable staying at this property and unit. Here's a suggestion-take some of the money made from people on this horrible unit and renovate it a bit. In my opinion, if you want a nice vacation, go elsewhere!

Pelican Pointe #1404. Check in was at 4:00, but our condo wasn't ready. She called 2 hours later to tell us we could go in. I'm sure if we checked out late we would have been charged for another night. The carpet was nasty. The balcony was big and nice, but the cushions were nasty. The place mats on the table were nasty and needed to be thrown out. The condo is very outdated and the furnishings are nasty and need to be replace. I would definitely not stay there again. The staff at the office was not very nice about the delay in checking in.

I was very disappointed with Phoenix West All Suites- Thursday-Monday-pool was always closed- said closed for maintenance but when you questioned they always said due to lightning- while every other pool inthe area was open they still remained closed until everyone complained- one elevator was always broken- hard to stay on the 9th floor with only one elevator working. Sad that you spend over $3000.00 for a family vacation and have hardly any pool access for your family

My family recently stayed at Phoenix West II, unit 1409 and I have to say that I cannot recommend staying at this unit. The unit was decorated nicely, however, the furniture is worn out. When sitting, you sink all the way down to the frame. The mattresses in the guest rooms are worn out. The bedroom with the 2 queen beds was the worst. One bed was so bad it felt as if the mattress was broken. I did mention it to the front desk and they sent maintenance up to "fix" it. He did make an adjustment to the frame, but that was not the problem. Considering the price you pay to stay, you should not be faced with worn out furniture and bedding. I give this unit a 0 rating!!!

I’ve used Brett Robinson rentals for 30 years and always had a great experience. This time I stayed in Pheonix V. I was informed they have a new HOA and parking was not included in the price for rental. I rented a three bedroom and had to pay my own parking .. meaning I had to pay $105 extra dollars for three parking spaces. The inside and outside needs better cleaning and maintenance. I was told pheonix V is the only condo under this new management but this will be the last time I will use Brett Robinson.

Stayed in Phoenix VII, unit 7 71001 on June 3 - June 7, 2021. There were 4 adults, 3 children (12yr, 13 yr & 14 yr). My main concern in writing this is the condition of the condo we rented. While it was adequate sleeping the required number of people in our party & the beds (2 kings & 2 queens, pull out couch) were comfortable. Maintenance issues include:
Master shower- mold above the shower head
Patio- furniture needs replacement; rusted legs on chairs & table. (Grandson cut his foot on one of the rusted chair legs)
Inside furniture in dire need of replacing.
Appliances were adequate, we didn’t cook inside.
Condo interior needs updating & some remodeling & refurbishing. Bathrooms are very, very small. 2 bathroom are really enough with 2 ½ teenagers, 2 women adults & 2 men, especially when you can not fit more than one at a time in a bathroom. Master bed faces parking lot. None of the bedrooms face the beach.
All in all, I think we will look for another unit on the next get away.

Came to stay for a weekend and to propose to my woman which was the only good part about our stay. The staffing is like a bunch of poorly trained rental cops that don't even know their own rules. It say's once you arrive you will receive a parking pass 1 for a 8 sleeper and 2 for 11 sleeper. When you get there you do not receive one nor do you even know where the office is located. Which is located on the back side of the islands wind east building. Before knowing this the rental cop wrote a ticket for not having the parking pass. Went to get it and they made us pay 30$ for the initial pass that was supposed to be free. The ticket will not be paid. Then the second day there I'm out on the balcony with the door closed and get threatened a fine if I smoke. I then had a overlook of the rules and guidelines of the paper on the fridge. It clearly say's no smoking allowed inside of the properties, "if smoking make sure to close the balcony door" so that no signs of smoke are inside the premises. The last day we checked out and went shopping for souvenirs. Only a hour had passed and my fiance realized she had left her makeup box underneath the bathroom sink. Easily over 200$ worth value, so we went straight to the office and talked with the rudest staff. Mrs. Piggy tells us that we could either wait until 5-6p.m for it to be put in the lost and found, or we could pay to have it shipped home which is a 4 and a half hour drive. She refused to get some much needed exercise by walking us back to the room, to be the generous/right thing to do and retrieve our belongings for us. Instead I had to go back and go inside myself to get our own belongings back. Pretty sure Mrs.Piggy had intentions on getting free makeup. This will be a place checked off on for never staying again.

First of all we have rented from BR for almost 13yrs. We have always been offered promo codes or coupons. Well not this time. They charged everybody 100% rental, and booked the whole building at 100% capacity. Phoenix West is entirely too big of a building to only have 4 elevators. To make things worse, only 3 are working and made wait times for elevators up to 30 min. This is a joke. Hot tubs were repeatedly shut down for “maintenance”. As soon as we arrived we had to call for a cleaning crew to come back and clean up food from the tables and mop floors from the mess that was left from previous visitors. There isn’t enough chairs at the pool for 100% occupants. Overall this trip has been more of an inconvenience than a vacation. We won’t be back here and most likely won’t rent from BR again. $5500+ for a weeks stay doesn’t set well with me right now when obviously BR wasn’t prepared for the number of people here. This is June. Not January. They should’ve been prepared to accommodate the crowd that they knew was coming. Should’ve offered something for the inconveniences that we had to face.

My husband and I celebrated our 29th anniversary earlier this month, and were thrilled to be able to return to Orange Beach! We missed it so much last year!
We stayed at the Phoenix VI, and I’m sorry to say that the condo left much to be desired! The location was great, views from the condo were beautiful, it was peaceful, and the parking was very handy. With that being said, the negatives far out-weighed the positives! The condo was simply dirty! The floors were filthy, cabinets and drawers in the kitchen had food crumbs and pieces left over from previous guests, apparently more than a few visits! We put silverware, coffee cups, etc into the dishwasher to clean them, and did not put them back in the drawers & cabinets, because I didn’t want to clean those on our vacation! We bought plastic cups and paper plates to use instead of using those in the condo. The coffee maker and toaster had residue & crumbs from previous uses.
There were extra blankets on the closet shelves, but when we got them out to use, there was an odor and it appeared they had not been washed after the last visitors used them. I wore white footies to keep from walking barefoot on the floors, and after just an hour of walking around in the condo, the bottoms were filthy - I have a picture of those! The next day I bought a pair of flip-flops to wear in the condo only (nowhere else) and before I could put them in my closet at home, I had to scrape the bottoms and then scrub them. Have pictures of the crap that came off of the bottoms!
We are long-time customers of Brett Robinson, having preferred to stay in the Phoenix condos through the years. The last time we stayed in a Phoenix condo, which was in 2019, the cleanliness of the unit left a little to be desired, but we really thought it was a fluke occurrence. However, based upon our experience this time, we will most likely choose someplace else! Very disappointed!!

We had a group of 8 adults staying in Phoenix West, room 2009, for 4 nights - May 15-19. The complex is very nice, the staff friendly & efficient. However, the unit itself was not up to the usual Brett Robinson standards. It had a large decorative clock sitting on the floor, the glass on the dining table was dirty & crumbs lodged in edges, coffee pot leaked, rubber mat under dishwasher not attached & always
Slipped out. The main concern was the mattress in the 3rd & 4th bedrooms (the ones nearest the kitchen). The room my husband & I slept(nearest the kitchen) was absolutely like a water bed- slightest movement & the whole mattress moved, VERY uncomfortable
And apparently past its replacement date.
Over all, the condo was not inviting and decorating needs to be updated. We were disappointed. Considering the amount we paid for 4 nights, we expected a little more.
BTW, we rented this unit several years ago and nothing had been changed or updated.
Will not rent 2009 again.

1st and last time I'll rent from them, I have always rented from private condo owners and they take pride in their rentals but this is awful, sand on all the furniture its not clean, the couch is so warn its pilling and I cant stand to sit on it, one of the plastic chairs on the balcony broke with me sitting in it they are dry rotted it tore off half my toe nail and twisted my knee im a 59 year old woman I didn't need that especially on my 1st day of vacation. I'm just glad we are only staying 5 nights here I've learned my lesson we come twice a year every year and this is the only time I've been disappointed and its also the only time I've rented from a property manager. I gave it 2 stars because of the location.....Id also like to add that since I wrote this review I decided to take pictures when I pulled out the kitchen table to take pictures of those chairs there was a diaper and an aldis bag in one of the chairs, I thought things were suppose to be deep cleaned this condo wasn't even surface cleaned

Phoenix 5. CONSTANT overhead drilling Couldn’t tell anything no thank you so tell that guy he’s out there he’ll be glad to now

This is our 2nd time in Orange beach and 1st with Brett/Robinson. We stayed at building V, unit 1005. OMG!!! Took 1 star off for the receptionist, thin girl, black hair, she is not even friendly, hateful is the right word for her behavior and attitude when I checked in, waited for another hour to check in-1 star off for the worst property I have ever rented, the indoor pool was so dirty that my teenage girl came up immediately after she jumped in, her word "disgusting". Don't rent the unit 1005, furniture is beyond repaired, we cannot sit without making constant adjustment because of the bottom keep sliding off base. Kitchen is dirty, coffee maker needed to fix so we can use, electrical outlets loosen off and dangerous to use, outdoor chairs...how can you sit on those chair? The owner, this place represent you! Have a little pride on yourself and spend a little man, Can't believe we paid for this...Never again I rent another unit at Brett/Robinson, do you need HOA for these condos' owners to keep their places clean?

This is our 31st year renting with Brett Robinson and is, without a doubt, the worst year ever! We rent the month of January every year. This year, we are in Phoenix VII. Three (3) out of the four (4) weeks this month have been destroyed by condo renovations; specifically, old tile removal. The construction going on today, will not allow us to talk to each other, standing 4ft apart, without screaming. We all have bad headaches by the end of the day. We chose to come this year rather than cancel due to Covid. We're extremely sorry that we did. We understand that the owners must be allowed do their construction, however, they could be mandated to do it in the quiet, low activity, month of April.

I have stayed in their condos twice and was not pleased at all, the condos were filthy, the staff was rude even overheard them downing and harassing other employees which were new hires. Id rather vacation in a card board box than stay in another phoenix/brett robinson property.

Unit 1404 Royal Palms
Unit is in need of attention
Water damage to floor, tile coming up.
Balcony door won't lock.
Ice maker doesn't work
Dish washer stops in cycle.
$75 for lost key excessive when updated units would not require a key

Phoenix VI 6501
Well, Spring Break was a bust so it was nice to be able to get in for Fall Break. Our family is growing so we initially rented a ground-floor unit but hurricane Sally took care of that one for us.
It was nice to find out that 6501 was available. This was our fourth time renting this unit and everything was just fine. Great overall experience.

Very disappointed with unit. Stayed at Phoenix Orange Beach in June it was great. The refrigerator ice maker did not work called front desk when we arrived no one ever came to see about the problem. The kitchen had very few pots. Had to go down and ask for a pot to cook supper. The living room furniture was very old and uncomfortable. We had to bring in chairs from the balcony to sit on. For the price we paid we expected more. Have been renting from Brett Robinson for years first time disappointed.

We have vacationed in gulf shores for many years. We stayed the past 2 years in the Phoenix gulf shores. The first year was fabulous and and everything was great in 702. In August of 2020, we stayed in room 302. We were the last to get checked in. We waited until 5 families checked in due to the fact that our condo was still getting cleaned. When we finally got checked in we were met by the cleaning inspector cleaning “thrown birthday cake from our tv”. We continues to get settled and went into two of the 3 bathrooms, only to find stool under the rims of the toilet. Obviously not cleaned. I proceeded to go to the front desk only to find that they were gone for the day. Luckily we found the security guard to call for assistance. About 2 hours later a young man came to the room to clean the toilets. Thinking we could settle in, my husband with his white Sox’s sat down on the couch, only for my son to ask him” dad your Sox’s are filthy”. I then took the mop and mopped the entire condo twice, including the bathrooms. What a vacation. I did go to the front desk the next day and was told that someone would contact us. I have written Brett Robinson right after we got home and I am still waiting for a response. When you spend this amount of money you would expect perfection or at least someone to contact you.