Brett/Robinson Vacation Rentals Avis 

We have vacationed in gulf shores for many years. We stayed the past 2 years in the Phoenix gulf shores. The first year was fabulous and and everything was great in 702. In August of 2020, we stayed in room 302. We were the last to get checked in. We waited until 5 families checked in due to the fact that our condo was still getting cleaned. When we finally got checked in we were met by the cleaning inspector cleaning “thrown birthday cake from our tv”. We continues to get settled and went into two of the 3 bathrooms, only to find stool under the rims of the toilet. Obviously not cleaned. I proceeded to go to the front desk only to find that they were gone for the day. Luckily we found the security guard to call for assistance. About 2 hours later a young man came to the room to clean the toilets. Thinking we could settle in, my husband with his white Sox’s sat down on the couch, only for my son to ask him” dad your Sox’s are filthy”. I then took the mop and mopped the entire condo twice, including the bathrooms. What a vacation. I did go to the front desk the next day and was told that someone would contact us. I have written Brett Robinson right after we got home and I am still waiting for a response. When you spend this amount of money you would expect perfection or at least someone to contact you.

We have been coming to Orange Beach for the past 7 years. This is the first Phoenix we have stayed at. The keyless entry, kitchen and view were nice.
Light switches controlled outlets, would have been nice if they were labeled.
The screw that was holding the metal decor hanging over the head of the bed was coming out of the wall. No anchor.
The wall in the bathroom had something splashed on it( dirty).
The balcony’s were on top of each other, you could see everyone.
Couch was stained and uncomfortable.
Washer and dryer were faxing the hot water heater which made it tricky to do laundry. The bi-fold door would hit the main door.
Vanity top was small, had old tooth brush holder and soap dish on the side wall in the way for you to put your items there(contacts, hair dryer, etc) Need to take them off.
Batteries in tv remote said they were low every time we used it. Didn’t have a guide on remote or channels. That would have been nice.
Could here the neighbors beside and over us. Also, a dog two doors down barking everyone their own would leave.

We stayed at the Phoenix IV. We were unaware that this specific condo did not have a check-in desk & that we needed to stop at the Phoenix III ahead of arrival, but it only took one call to BR with a little wait time to get the correct building to check in. The update done on the condo was very nice and a great relaxing atmosphere. Our ice maker never made ice while we were there. A previous couple had mentioned this same problem in our condo’s stay book. We eventually just purchased the ice downstairs, no biggie. Not much bedding on bed, but we found extra thin throw blanket in closet that we used. The tub drained poorly, but also not a huge issue for us. We were really disappointed that the beach chairs and umbrellas were not available on this trip, as we have always rented these when we have stayed at the Phoenix on previous trips. We ended up purchasing chairs and an umbrella. One of the main lobby doors had been damaged and was hanging on its brackets, which created an intense and constant howling sound for the entire last day, as if we were listening to hurricane winds. We loved the lay out lounge on our balcony. Otherwise, a gorgeous view in perfect weather at one of our favorite places on earth.

We were evacuated a few days early but the time we spent at Phoenix V 706 definitely had a few issues.

Upon booking, we were told there was an assigned space in the garage and upon arrival the garage was under construction so parking was an issue at times. Check in was pretty straight forward and getting to the room was simple enough. There was no satellite service for tv the first day, only an explanation of hoping to have it fixed soon (which was the next day). Make sure you get the wifi password from the front desk before heading upstairs.

In the room, the kitchen is great and well stocked minus the ice maker. The lever sticks and you must continually turn the ice maker back on. The guest room was fine and the condo was quiet. The quilt in the guest bedroom closet was unfolded and wadded up in a black trash bag so we had no idea if it was clean or not. The living room was fine and the master bed is quite firm but slept ok. However, along the edge of the bed frame is packed with dust and a few goldfish crackers. The sheets were gritty feeling from sand, but not to the point where they felt dirty..just unnerving. The small fan in the master is broken. Master shower had some mildew that we cleaned up and both showers hold water instantly while you're in there.

Floor was mostly clean but walking near the balcony door would leave your feet black. There were a couple of pieces of tape along the balcony wall that said "wet" which I assume was from the hurricane and there was a bit of a musty smell near the wall but not bad. The balcony lock from the living room broke on day 2 and a promise to have it fixed on day 2 turned into a repeat request and being told they weren't going to send anyone to look at it because they didn't have the part to fix it.

The splash pad had hurricane damage which is understandable, but the pools are great and the beach and view is phenomenal, I just won't be in a rush to try the Phoenix V again.

We always stay in a Brett-Robinson managed property because they are reputable and easy to work with. We stayed at the Phoenix West unit 1006. The kitchen was fully equipped with everything we needed and it had plenty of seating in the living area. We love the PW mostly for the lazy river! The staff here are very friendly and helpful and the premises are immaculate. We enjoyed our stay very much.

Our first time to stay in Phoenix VII. The room was totally outdated. There were water stains on the ceiling. The appliances in the kitchen were extremely old. The dishwasher sounded like it was about to take flight when it was turned on. The view was wonderful and the pool was great. The rest of our family always stays at this resort. Their room was wonderful. Maybe the 3 bedroom ones get more attention. I will definitely be more careful looking at pics next time before booking.

This was our second time to stay in Driftwood Towers 5E in a four year period. This condo can surely use some updating and a thorough cleaning. But the worst were the beds! They were so hard and uncomfortable. It would have been better to sleep on the sand. Honestly, it took a few days after I returned home for my back and hips to quit aching. Other than the beds, our trip was enjoyable.

This is our first trip here and have found that Orange Beach is a hidden gem.
We stayed in the "Pheonix" complex. A very nice row of high rise condos with 6 different buildings. The complex is managed by Brett Robinson Realty located nearby. Each high rise is numbered from I to VI. We have found that the larger the number the newer the condos.
Upon arrival we had some minor issues with our condo but I contacted the desk and everything was handled immediately. We were surprised because it was Labor Day and I assumed they would be short staffed.
A representative from Brett Robinson personally called me to insure that all issues were resolved to my satisfaction. They were.
Bottom line is we had a great time and loved Alabama beaches as well as our accommodations. I truly felt like our business was appreciated by Brett Robinson Realty.
I personally want to thank Tiffany for her diligence in contacting us personally.

Stayed in Phoenix I. Excellent unit, nicely decorated, everything we needed! Only issue was the lack of some silverware, particularly spoons, may want to Add a few more. Check in and out were flawless. Particularly like the balcony on this unit, 1035, bigger than most!
We’ve stayed in several of the Phoenix condos, and this was by far one of the best!

This condo was very cozy! Clean and accommodating! Check in was super easy. All staff members including front desk, cleaning, and security were friendly and helpful. Perfect location! Will be coming back for sure. The price wasn’t bad either!

Loved the condo itself but a heads up that that it had no bedspreads would have been helpful. I assume this was due to Covid. Our biggest issue was the beach access. You really need a step and hand rails, as it was too deep of a step for elderly and children. Only other issues were little water pressure and very slow elevators. We really enjoyed our time there and will probably be back. Please fix the beach access!

Stayed in Phoenix IV and we were disappointed that unlike many air Bnb’s there was nothing to start out your stay. No if you are flying you can’t take it with you. Next time I will look dishwasing soap, Kai dry detergent, salt and pepper shakers, nothing. Just be prepared when you go there to buy every single thing you need for a house and not being able to take it with you if you fly there.

This summer we stayed at Phoenix V twice and Phoenix VII once. The first time we stayed at Phoenix V, everything was fine. The next two times, the condo was not clean. Countertops were dirty, candy and food was on the floor, hair was in the fridge, the air conditioner filter was dirty, and mold was on curtains. I loved the location, but the cleanliness was not acceptable. We had to clean the place before feeling safe.

We stayed at the Tradewinds Condos. Our condo was exactly what we expected. Nicely decorated with the beach feel. Great view from balcony.

The only issue we had was the living room television went out. But with one phone call they sent someone right away. After many attempts to fix the issue it was decided that a new television needed to be installed. Which arrived the next day which also happened to be the day before we left. Which was good for the next renters.

We had a great time and will definitely go thur Brett Robinson for our future rentals. Very easy check in, check out & get response time for any needs.

Loved the updated condo and great location on the beach. Friendly staff! My only concern was the lack of enforcement for the Alabama mask mandate. While there were signs posted and the staff wore masks, most guests were not compliant. This especially concerned me when riding the elevator. I’d say 95% did not wear a mask in the common areas and I never saw anyone remind them of the requirements. As a nurse, this concerned me.

I heads up on bringing your own toilet paper and laundry soap would be helpful! Other then that a nice place to stay!

We arrived on Sunday the 9th a little early so drove around we were lucky room was ready for 4. We walk in the ceiling was stained and still popcorn ceilings. The 3 different floorings for a one bedroom condo was discouraging. The bed was made but not very inviting as no comforter on the bed just sheets and a blanket. The remotes in the bedroom had no batteries. The bathroom tub had cracks we thought we were going to go thru the tub. The shower head was so old it it looked dirty. The bathroom faucet was the same, no matter how much i tried to clean it, it looked the same. The counter in the bathroom was coming unglued. The carpet in the bedroom was coming apart as I thought it was dust bunnies in the corner. The living room ceiling fan made noise. The furniture was so uncomfortable and dated. The lamps didn't even match each other. The kitchen faucet leaked 24/7. The refrigerator had rust on the side. The floor was so dirty we had to wear shoes because our feet would get black. We have been to the phoenix a few times an have never had an issue but stayed in a different unit. The owner should be ashamed to charge that much money for this. Brett Robinson as a management company should hold the owners to a standard to rent these units out. Also, during this pandemic, the elevators should be wiped down hourly. We brought napkins with us to touch the buttons as it looked liked it hasn't been wiped in months. Whoever your cleaning crew is, get new ones. Especially during this time. Your expecting your guest to wear mask while your cleaning crew walks around with no mask. One even got in the elevator with us. We are renewing our vows next April and have already booked at the Phoenix 2. Kind of rethinking it now. We may be switching.

Disclaimer: COVID playing a role in review! We stayed in Phoenix X. First timer. Check-in seamless, no problems moving in. Multiple missing slats from vertical blinds in master bedroom. GOOD MORNING SUN! After 2 days of failed attempts to have maintenance fix the problem, I fixed it myself by moving slats from the living room. Broken toaster. We have to sign multiple waivers about what you can expect from us. Now aside from the above, let me tell you what we expect from you. I should be able to find out ahead of time whether drip or Keurig type coffee maker is in the room. I should be able to tell if a DVD or BR player in the main room. Is the washing machine standard detergent or HE type? Simple questions need simple answers.

I enjoyed my stay very much! The only problem I had was it took forever to get an elevator!! Especially when we went to leave took me 45min to get an elevator for our carts!!!

We stayed at the Tidewater In orange beach. Just got home today. We were very disappointed. We flew into Pensacola and had to drive to gulf shores to pick our keys up. It’s 2020 who still has to pick keys to a condo up. This was out of our way not to mention we had to check out by 10 an this morning and return our keys before heading back to the airport.
When we arrived to the Brett Robinson office last Sunday around noon the lady told us they were cleaning our room and it shouldn’t take long. We knew the Check-in time wasn’t until 5 so we thought for sure since she was letting them know we were in town they would do their best to hurry the cleaning process up. WRONG. We not only had to wait the entire time but even longer!! We had a grocery pick up in our van for over an hour. They were still cleaning our room while we put our groceries away! I was furious! They didn’t get finished cleaning until almost 6:00. We were very disappointed.