Brett/Robinson Vacation Rentals Avis 

PhoenixV - 517 Filthiest kitchen of any condo I’ve ever stayed in. Dirty dishes in D/W AND in cabinets. Frig ice did not work and indicated new filter was required. The stand alone ice maker did not work. We bought ice, paper products to eat with cause nothing could be trusted. TVs did not work in 2 of the rooms. Floors made your feet black. Reported these issues on Sunday morning it took until Wednesday for a brief voice mail from Cashindra the Phoenix V manger. What a joke end of trips with Brett Robinson!!!! Not to big to fail!!!

Stayed at the Phoenix 1 last week. Place was a little dirty. Our condo had no dust pan so had nothing to put the swept dirt in. Also in the master bath one out of four light bulbs worked. The last one went out on Monday and called the front desk for maintenance to replace bulbs. They never showed up so had no lights the rest of the week.

Can’t believe that Brett Robinson represents the Island Winds East Property. Condos are small and dated. Limited to 1 parking space per condo, including the 3 bedrooms. Worst of all is that their is no restroom for the pool, so it acts as a large urinal. Extremely disappointed in our stay, and as annual travelers to Brett Robinson properties this stay will serve as reason to book elsewhere in the future.

Nightmare is the best way to describe our experience! We stayed at the Phoenix West ll last week and when we arrived to our room we found it a mess. I can over look a lot because I had planned on cleaning myself because of COVID just to be extra safe, but 2 toilets were absolutely disgusting! I called down to the front desk after cleaning everything and the lady was extremely rude acting as if I was lying! They eventually sent someone up to clean but we had already cleaned everything so that was pointless. We noticed the next day when we came up from the beach to eat lunch that all the utensils were dirty, even had hair in the tray in the cabinet. We then had to take all the dishes down and wash everything. After two days my husband was looking for a towel and found a pill bottle dated 2018 in the bathroom cabinet. That was a huge mistake on their part! Thank goodness my children know better but if someone else had stayed there it could have not been as nice. I immediately called down to the front desk and they again started acting like I was lying and sent someone up to the room. When the lady came to the room to remove the pills she was extremely rude acting as if this disaster was all my fault! I have NEVER been more disappointed in my life! As much money as we paid to stay there it was totally not worth it at all!!! The only reason I am leaving 1 star is because I have to! I talked to others who were there at the same time and their rooms were pretty bad too! Unacceptable!!!

My husband and I recently traveled to Orange Beach for our mini honeymoon. When we arrived, we had an issue with our vacation rental. We called the Brett/Robinson office immediately and they were extremely helpful. We spoke with both Karen and Jonathon and they could not have been nicer. They moved us to a new location right away. My husband and I spent two weeks in Orange Beach and stayed at both Phoenix East II and Phoenix East. Both condos were very clean! We loved spending time at the pool and beach. We also loved being able to walk to the nearby marina. We had a great trip and really appreciated the wonderful customer service. We will definitely be using Brett/Robinson Vacation Rentals again!

We enjoyed our stay here! The view was beautiful. The place was clean and had what we needed. The cons though...they really need to invest in some window treatments. Both the living room and master blinds were missing several panels. Made it a little uncomfortable once it was dark. Also the bedroom with the twin beds has a hall light outside that shines right in. There are no curtains and it appears to be daylight in the bedroom in the middle of the night! The elevator did break one day which was not fun to use the stairs in that heat, but it was fixed in a few hours.

Phoenix I unit 1021

When we arrived on Monday the sink was broken, the oven wouldn’t turn on, there was a wet patch of carpet in one of the bedrooms, the refrigerator did not have any shelves or light, the lights above the sink and in the master bedroom were burnt, a few plug ins did not work, and there were flies everywhere.

The sink was fixed Monday afternoon and a loud, bulky, industrial sized blower was provided for the wet carpet.

The oven was finally fixed Tuesday afternoon after being reported twice to the front desk. We were not able to fix dinner Monday night or breakfast Tuesday morning as planned. The carpet is still wet. Bugs are still flying. Lights are still out. Plug in’s still not working.

Wednesday morning at approximately 2:30am we realize the unit is flooding. The carpet in the bedroom is soaked, water is pooling into the living room, two suitcases of clothing are now wet, and the rugs in the living room are soaked. Notify front desk immediately and maintenance is sent up with a shopvac and towels to clean the mess. We are unable to locate the source of the leak and are up until 4am trying to dry and clean the mess.

Wednesday afternoon a different maintenance person and a manager come up to the room to inspect and look for the source of the leak. Nothing is found. Carpet is still wet. Bugs are still flying. Lights are still out. Plug in’s still not working.

Thursday the carpet is still wet and is starting to smell. Bugs are still flying. Lights are still out. Plug in’s still not working.

Friday morning I email Brett Robinson after not hearing any feedback from the front desk for all of issues. The only reply I get is that it’ll be directed to the correct department, never heard from again. The carpet is still wet and continues to smell. Bugs are still flying. Lights are still out. Plug in’s still not working.

Saturday we pack up and leave. We call Brett Robinson and ask to speak with someone regarding this nonsense of a stay. She returns our call, apologizing and offering a 20% discount. It 100% does not make up for the troubles we dealt with throughout the stay, but at this point we accept and promise ourselves NEVER AGAIN!

Rented 1325, 2 Bedroom, at the Phoenix on the back bay last week. When we arrived there was sand in the master bed, roaches in the master bathroom, ironing board in master bath with iron on top, (it almost fell on top of my sons head), microwave handle broken, garbage disposal broken, two tables in living area broken on the sides, only 3 towels for the unit, 1 remote for 3 TV's, lamps in living area did not work. The last day of our stay we found other towels in the dryer. On our way back home we contact Brett Robinson and they transferred my call, then transferred my call and no one ever called me back. Interesting enough everytime I called they wanted to rent me another condo but nobody to field complaints.

They have taken care of the issues and assured me that they wont happen again.

Phoenix West ii, Room 2204
I firmly believe that this room was not thoroughly cleaned like they stated they were doing due to the COVID. When I got in the bed, there was a face mask at the bottom in between the sheets. Apparently, they didnt change the sheets. There werent any blankets for the pull out sofa, which was non-existent, even though it stayed they had one. If a couple of my kids wouldnt have stayed home, we would not have had enough beds. There wasnt sample cooking equipment for 12 people. Nine of the pots were big enough to cook for all of us. The electrical outlet by the bed didnt work so I had to plug my phone in the bathroom.

We stayed at Phoenix All Suites and it was the perfect location and the beach area was amazing. The office staff and security were very helpful. We were room 110 and the view was absolutely amazing. We would sit on our balcony and watch the dolphins in the morning. Any issues that came up and there were only a couple of minor ones were handled promptly. Great customer service!!

Phoenix 3 Unit 3158 is a beautiful unit. My family of 5 stayed there in July 2020. There was plenty of room. The beds were very comfortable. The view was amazing. Great location! We would be happy to stay in this unit again.

We have stayed at Brett Robinson Properties for years. We always have a great time and enjoy our stay. We just came home from staying at POB we only have one critique about our unit 1321. The beds need to be upgraded. The mattresses we very uncomfortable and we did not rest well. The unit was clean and quiet and the pools and lazy river are amazing.

The condo was clean and roomy. The front office staff and security staff were very friendly. We had a wonderful time. My only complaint was the dryer, it could not keep up with drying towels even bath towels.

We stayed at the Phoenix East and let me tell you, we WILL NOT BE BACK!!! First off our room was way smaller than it looked in the pictures, the washing machine and dryer were so loud I'm surprised it didn't wake up the whole floor. We were there 6 days. Night 3 our air went out. I picked up the phone to call the front desk only to realize our phone wasn't working either. I went down to the front desk at 9pm to get our air fixed. I was originally told it would be the following morning before they could get it fixed. Hell nonwas pretty much what I said and asked for a manager. I was told there wasn't one on duty but surprisingly they ended up getting a maintenance order in that night. The first repair man was a complete rude a** and finally threw his hands up in the air and said he gave up and didn't know what was wrong with it. The second one was very nice but didn't know what was wrong with it either so they had to get contract maintenance out. By the time contract maintenance came out and fixed it it was 1am. When we left 3 days later our phone was still not working. It was still apart and on the counter.

We stay at the Phoenix West doing the first part of June. We were scheduled for six days and on the third day there was a water break on the 20th floor which flooded the electrical of the hotel. Everything was shut down and the guest were asked to leave by 5 o’clock. Elevators were on generators and there was no electricity in the 28 floors of the building. We were instructed to pack and Vacate as soon as possible.
We feel that the Brett Robinson staff could’ve been more obliging at least offering a reimbursement for lost food that was unable to be saved due to no electricity. Of our six days three were refunded but we were forced to return 980 miles to our home with just a sorry. We were not happy.

We’ve been staying at Brett Robinson condos for 6 years. This was our 4th stay at Phoenix II West. This year was the absolute best. Condo was spotless at check in, beds had no comforters but we expected that, given the pandemic. The Phoenix II West is the place to stay if you have kids. In years past they had elevator issues and long waits for the elevator, not so this year. They were hitting on all cylinders from front desk, to elevators to housekeeping to parking. Staff always helpful and courteous. We will be back.

We were very disappointed that we had to wait 4 hours to check in. Also the manager in the office was very rude. The security guard Ray was the best person in the place. He was very nice and so funny!!

We took a family trip to Gulf shores and even during covid it was so nice and peaceful. With everything going on its definitely a great way to relax. Our condo was beautiful and so nice, it came with anything you'd want or need. Brett/Robinson will help you find the best option for you. We can't wait to go back!

I have been staying in Phoenix condos for 25 years and this last stay (July 4, 2020 weekend) was the worst. The check in time is 5:00, which is ridiculous. We check in at 4:00 and they tell us our room isn’t ready. We wait awhile (one hour) and go back to check and that is when they proceed to tell us that our room isn’t clean and housekeeping had gone home. They tell me at this point it will be two hours before we can get in the room (it was three hours, 8:30 p.m.). I have groceries, five kids, and two elderly parents in the car at this time. Talk about frustration! They tell my husband that they are short handed. STOP BOOKING, if you can’t keep up.

Also, the stairwells smelled like a urine.

We stay at Brett Robinson numerous times a year and this one was the worst ever!!! Phoenix 2 .... ceiling fan not working in one of the bedrooms, no blankets throughout the whole condo, kitchen light was out and not working, kitchen table (OMG)... dried food and crumbs ALL over it!!!!! I was grossed out... we had to scrub it and then placed towels over it so we would feel better! Chair in dining room was broken... the seat was just hanging on. The toilet seat in the master bath was broken and just set on there... my parents are older and this could have been a disaster!!! Im just so disappointed... we were there for a week.