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Lisez les avis des autres

Noté 1 sur 5 étoiles

Terrible service, spent around 1000+ on pillows and mattress topper from Brightr Sleep over the years and after buying a new £400 mattress topper and came with a 100 day free trial and after 60 days m... Voir plus

Noté 5 sur 5 étoiles

Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Voir plus

Noté 5 sur 5 étoiles

User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Voir plus

Noté 5 sur 5 étoiles

The website was easy to navigate with plenty of information about each product. Ordering was straight forward and my pillow arrived as stated, very well packaged and as described. The pillow itself is... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

This is my 4th purchase

This is my 4th purchase. I love the products. This time I got body pillows they are huge and so squishy. A solution love them and the BOGOF

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Mattress topper seems ideal for my…

Mattress topper seems ideal for my needs.
Good website with information and videos of the item.
Easy to order and quick delivery of well packaged product.
I am using the product now and will see how I get on with it.

13 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Mattress topper is as described and…

Mattress topper is as described and better than expected.
My only reason for a 4 star and not 5 star is because the delivery for the item was written as “ next day delivery’”. So my expectation was at least a couple of days but it was a week before it arrived. I was worried I may have bought from an unreliable source though eventually I was able to track the order.

15 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Helped my back pain — and I didn’t have to replace my whole mattress

I’ve been dealing with lower back pain for a while, and after some trial and error, I figured out my mattress was part of the problem. I didn’t want to go through the hassle of replacing it entirely, so I looked into toppers instead.

I went with the Titan Deluxe 2-in-1 Extra Firm Mattress Topper from Brightr® Sleep. I’d bought a pillow from them before and was happy with it, so I trusted them again. I also like that they offer refurbished items — it’s a nice option if you’re trying to be more eco-conscious. Unfortunately, this topper wasn’t available refurbished, but it’s good to know it’s something they do offer.

The dimensions match between my mattress and the topper, however the topper sits slightly wider — so it doesn’t tuck in perfectly under the sheets. It’s not a big deal, but if you like things to lie snug and tidy, you might notice it.

The biggest change? After the first night using the firmer side, my back pain eased up noticeably.

If you’re in the same boat — back pain, suspect your mattress, but not ready to replace it — this topper might be worth trying.

18 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Hard Pillows & a Refund Hassle – Wouldn’t Buy Again

I tried two of Brightr Sleep’s pillows — the Nox and the Stella — and unfortunately found both quite uncomfortable. It felt like all the pressure was concentrated in the centre section, which was overly firm and gave the sensation of resting my head on a chopping block.

The returns process was also frustrating. It seemed clearly designed to delay refunds and hold onto your money for as long as possible. Although I did eventually receive my money back, this only happened after multiple prompts and well past their stated timeline. Their policy claims refunds take 2–3 weeks after the return is received, but in both cases, no action was taken until around day 22, with several more days before the refund was actually processed and cleared through the banking system. Ultimately taking at least 4 weeks to get my refund.

Based on my experience, I wouldn’t recommend purchasing from this company again.

10 janvier 2026
Avis spontané
Logo de Brightr®  Sleep

Réponse de Brightr® Sleep

Thank you for taking the time to share your experience.

We’re genuinely sorry to hear that the Nox and Stella pillows didn’t work for you. We are surprised to hear that they felt too firm, as many of our customers specifically love them for their softness and support — but we completely understand that comfort is very personal and what works well for one person may not work for another.

We’re also sorry that you felt frustrated by the returns process. While we do follow a structured timeline to ensure returns are received, inspected, and processed correctly, we understand how delays can be disappointing. As you mentioned, your refund was ultimately completed in full, and we’re glad that this part was resolved.

We truly appreciate you giving Brightr Sleep a try, even though it wasn’t the right fit for you, and we wish you the very best in finding a pillow that suits your comfort needs.

Noté 5 sur 5 étoiles

Based on my first nights sleep I give 5…

Based on my first nights sleep I give 5 stars because I slept soundly for 10, yes 10 hours.
I was so amazed that I must query whether the chemical smell emanating from either the chopped up filling or the cover of the pillow contained some sort of sedating drug.The smell had gone by this morning.
Watch this space for news of the 2nd nights sleep.!

16 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Replacement Pillow…

The replacement pillow is great and Brightr Sleep exchanged the first pillow which was too firm with no problem at all
I would recommend Brightr Sleep
Rose Robertson

13 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Comfortable

The topper is firm and comfortable. Good support for an arthritic spine. The material inside the topper also adds extra warmth to the bed.

9 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Early days but I love my new pillow

Early days but I love my new pillow. I bought on a 2 for 1 deal. I’m waiting for Brightr to get back k to me as I’d like to swap one of my pillows for a different one to give me 2 options. Hoping that will be an easy thing to do.

12 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Very comfortable pillow

Very comfortable pillow. Particularly impressed with the ability to alter the filling to get it just right to meet my actual sleeping posture and needs.

Gutted that I just missed out on the offer of a free body pillow by a few weeks!

14 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

I did receive a response.

I have sent an email explaining my experience of the product that I bought and have received some suggestions how to change the result of using the pillow.
I am disappointed with the product - the pillow is very firm and too deep for myself. I have received suggestions how to overcome the problems that I have experienced. Hopefully I will have a good night sleep. Thank for your response.

8 janvier 2026
Avis spontané
Logo de Brightr®  Sleep

Réponse de Brightr® Sleep

Thank you for your message, and I’m sorry to hear about your experience so far.

We aim to respond to all enquiries within 24–48 hours, and I can see that we’ve already sent you some recommendations by email — apologies if these were missed or if the timing caused any frustration.

We wanted to let you know that our pillows are designed to be adjustable. You can remove some of the filling to make the pillow lower and softer, allowing you to tailor the comfort and height to suit your personal preference at home. This adjustability is one of the main features of the pillow.

If you’d like, I’d be very happy to guide you through how to adjust the filling to achieve a more comfortable feel.

Of course, if you’ve already tried adjusting the pillow and it’s still not suitable for you, please let us know and we’ll be glad to discuss an alternative solution.

Noté 5 sur 5 étoiles

Excellent mattress topper

I bought a mattress topper Aurora soft-medium and already the first week it has improved my sleep. My old relyon mattress is good but a bit too firm. The topper was just what I needed for a more comfortable feel.

12 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Best pillow ever, but pricey

Great information on the website that allowed me to make the best choice for a pillow I needed.
A good price, but sales are only ever BOGOF not reduced price for one pillow (I really only needed one).
It is the comfiest pillow I've ever used - no need for a second pillow underneath, it's got enough height for me as a side sleeper, and it's plush so when I settle in on my back so I can fall asleep I am cradled by the softness.
I have a significantly less stiff neck, and I swear my shoulders are less tense too. I really love this pillow.
The only downside is standard pillowcases don't really fit it because it's so fat, and I don't know how I can wash the outer case without having to buy an expensive spare from the company.
Also the marketing e-mails have started already, trying to sell me a body pillow. Let me recover from the price of these first!
So for great sleep, which you'll need after shelling out for one of these pillows, definitely invest in a Brightr pillow.

10 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Very impressed …

I was very impressed with this company which is why I ordered my mattress topper from them. They had the size I wanted which isn’t common (160x200) and good depth (8cm) and with their 60 day trial it was a no brainer! It was in the sale also which saved me some money, and it arrived very quickly. I also appreciated the instruction leaflet advising what to do while unpacking and preparing the topper for use. I’ve been using it for 5 days now, it’s very comfortable, excellent quality and fits my EU king mattress perfectly. 5 stars!

8 janvier 2026
Avis spontané
Noté 3 sur 5 étoiles

Too firm but good to be able to reduce firmness if you know how

So surprised to see them just squeezed down to size n on checking what was inside the pillows, surprised to find bits of foams, obviously expanded.
Do not know how to remove extra padding as I find it a touch too firm, but quite comfortable, less backache after nights sleep, but would like to eradicate backaches neck ache’s all together, that was my aim when I decided to buy your pillows!

8 janvier 2026
Avis spontané

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