The support I received from Rhys today was top tier customer service. Rhys is 100% professional and is also able to give the right amount of empathy, understanding and has a friendly demeanor wh... Voir plus
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Paying £38 on a 2yr contract , coming to end . The up it to 41.. not happy, however find new customers £26 for 2 yrs.( was not given this option ober the 5times i contact them) Now how is this right..... Voir plus
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Our WiFi was down and I contacted Brillband support. We were helped be Lewis, his customer service was excellent, he was proactive, flexible and communicated strongly with us so that we understood eve... Voir plus
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Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime. Friendly, fast and attentive support from customer services ensured th... Voir plus
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À propos de l'entreprise
À propos de Brillband
Écrit par l'entreprise
Quick Links
Switch to Brillband Chat to Us on WhatsAppAt Brillband, we're building a broadband service that puts people first. We offer fast, reliable, full-fibre broadband with a difference: we genuinely care about your experience.
Whether you're working from home, gaming, streaming, or just staying connected with family, our mission is to make broadband brilliantly simple and refreshingly human.
We deliver full-fibre connectivity directly to your home, ensuring ultrafast, stable internet with no copper, no hassle, and no surprises. Our UK-based customer care team is here 7 days a week — and when we say we're easy to reach, we mean it. You can message us on WhatsApp and we’ll typically reply within a minute. No scripts, no bots, just real people who listen and act.
Brillband is proud to be one of the UK’s most transparent and trusted internet providers. We offer straightforward pricing, no in-contract price hikes, and a modern support experience that puts people before processes.
Whether you're searching for “best broadband UK,” “no-nonsense fibre broadband,” or “customer-focused internet providers,” Brillband is here to deliver better broadband, better service, and a better way forward.
Join the thousands switching to a broadband provider that does things differently. Brillband. Broadband for brilliant people.
Broadband, Built for You
Écrit par l'entreprise
- Revolutionising Broadband from the Heart of Glasgow
- Brillband was born in Glasgow with a simple mission – to become the most loved broadband provider on the planet. We’re challenging the status quo with fast, fair, and reliable broadband, free from confusing packages and mid-contract price hikes. It’s broadband, built for you.
Coordonnées de contact
Royaume-Uni
- brillband.com/contact
- brillband.com
4,3
Excellent
548 avis
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Inez was very helpful
Inez was very helpful and quick to respond to my query within the same minute I placed it. I am very happy wirh brillbands support.
6 mai 2026
Avis spontané
Réponse de Brillband
Thanks so much for your lovely feedback! We’re delighted to hear that Inez was able to jump in so quickly and help you out right when you needed it. Providing fast, helpful support is something we really pride ourselves on, so it means a lot to know it made a difference for you.
We’ll be sure to pass your kind words on to Inez—she’ll be thrilled! If you ever need anything else, we’re always here to help.
Thanks, Team Brillband ❤️
Very pleased
Alisha was very helpful and provided me with all the information I needed in a timely and friendly manner. Never had any issues with Brillband great company
4 mai 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for your lovely feedback! We're really glad to hear you’ve had such a positive experience with us and that Alisha was able to support you in a timely and friendly way. We’ll be sure to pass on your kind words—she’ll really appreciate it!
It means a lot to know you’ve consistently had a smooth experience with Brillband. Thanks again for taking the time to share.
Thanks, Team Brillband ❤️
Very satisfying services
Very satisfying services. INEZ was incredibly helpful.
Thank you
28 avril 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for your kind words! We're delighted to hear you found our service very satisfying. We'll be sure to pass your lovely feedback on to Inez—she’ll be thrilled to know she made such a positive impact.
We truly appreciate you taking the time to share your experience.
Thanks, Team Brillband ❤️
Non-existent customer service, no ability to call anyone
Speeds were fine, had the service for a few months now, with a few outages, but no more than anyone else (not you VM, you were down more than you were up!), but when I did have a problem, getting it resolved over Whatsapp and email is painful, slow, and it feels like I'm just constantly having to re-say what's previously been typed, completely disconnected from a normal conversational experience, so the tl;dr is the service is good in terms of speeds, but if you ever have to contact them, be prepared to be frustrated by the run the clock down responses that take hours and hours :(
22 avril 2026
Avis spontané
Réponse de Brillband
Hi Walter,
Thanks again for taking the time to share your experience—we really do appreciate your honest feedback.
We’re glad to hear you’ve been happy with the speeds overall, though we’re sorry that getting support felt frustrating and slower than expected. That’s not the experience we aim to provide.
During this period, our team stayed in constant contact with you, sharing updates as we received them from the network provider. We understand some of these messages may have seemed repetitive, but this was because we were passing on the latest information available while the issue was being worked through. To clarify, the disruption was caused by a switch to another provider, rather than any action taken on our side, which did add some complexity to the resolution process.
That said, we completely understand your comments about the experience feeling disjointed, and your feedback is genuinely helpful as we continue improving how we communicate and support our customers.
If there’s anything else we can do, we’re always here to help.
Thanks, Team Brillband ❤️
Great tech support
Great tech support from Lewis. Contacted them after my internet went down, they arranged an engineer to come over and replace the hardware the next day.
29 avril 2026
Avis spontané
Réponse de Brillband
Hi there,
Thanks so much for your kind words—we really appreciate you taking the time to share your experience!
We’re delighted to hear that Lewis was able to support you quickly and get everything back up and running. Getting an engineer out promptly and resolving things the next day is exactly the level of service we aim for, so it’s great to know that came through.
We’ll be sure to pass your feedback on to Lewis—he’ll be pleased to hear it!
Thanks, Team Brillband ❤️
Great Staff, Speeds and Hardware
Wanted to recontract for another 24 months since the service and speed has been good and there's been very little downtime.
Friendly, fast and attentive support from customer services ensured this was worked out the same day, I was sent my contract and even some additional hardware to keep my network running smoothly.
Can't recommend the service enough.
Great team.
24 avril 2026
Avis spontané
Réponse de Brillband
Thanks so much for taking the time to share this—it really means a lot to us!
We’re delighted to hear that you chose to recontract and that the service, speeds, and reliability have been consistently meeting your expectations. It’s especially great to know our customer service team could get everything sorted for you quickly and smoothly, and that the additional hardware is helping keep your network running just the way it should.
Your recommendation genuinely means the world to our team, and we’re grateful to have you with us for another 24 months!
Thanks, Team Brillband ❤️
Top-notch Broadband
I was asked for a review so here it is. In the few years I've been with Brillband, I've never had a price increase, I've never received a harassing email about an increase in the monthly price. That was the habit of my previous supplier. The promised internet speed is kept. I get what I pay for, no compromise. Brillband keeps its word. Outages are really minimal and exceptional and are resolved quickly. Always. The only thing I wish is that Brillband would return to the classic contact, that is, a phone number. Not just WhatsApp. Otherwise, I'm absolutely satisfied and I recommend them. They are excellent.
20 avril 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for such a thoughtful and detailed review—we really appreciate you taking the time to share your experience with us.
It’s fantastic to hear that you’ve found our service reliable, with consistent speeds and minimal disruption. Keeping our promises and delivering what you pay for is exactly what we strive for, so it means a lot to know that’s been your experience over the years.
We also really value your feedback about contact options. While WhatsApp allows us to respond quickly and efficiently, we completely understand the preference for a traditional phone line, and we’ll be sure to pass this on to the team as we continue improving how we support our customers.
Thanks again for your recommendation—it genuinely means a lot to us.
Thanks, Team Brillband ❤️
Price rise for loyalty
Although you have provided a good broadband service, you would not match an identical service on price, in fact, you wanted to reward my 2 year loyalty with a £3 monthly rise to £38…. Paul
28 mars 2026
Avis spontané
Réponse de Brillband
Hi Paul,
Thank you for your review and for being with us over the past two years—we really do appreciate your loyalty. It’s great to hear you’ve been happy with the service overall.
We understand your frustration around the change in monthly cost. The plan you were on was part of an older pricing structure that we no longer offer, and as our packages have evolved, some of those legacy rates aren’t available to match against current plans.
That said, we know that doesn’t make it any less disappointing, and your feedback is incredibly important to us as we continue to review how we support long-standing customers.
If you’d like us to take another look at your account, we’d be more than happy to see if there’s anything we can do for you.
Thanks, Team Brillband ❤️
Very solid, cheap and stable provider
Been with Brillband now for 3 years. Same my friends. Outclassed and outpriced everyone then and now. Cannot recommend more.
20 avril 2026
Avis spontané
Réponse de Brillband
Hi there,
Thanks so much for your review—and for sticking with us over the past 3 years!
It’s brilliant to hear that you and your friends have had such a positive experience, and that we’ve continued to deliver strong value and reliable service over time. That kind of long-term trust really means a lot to us.
We really appreciate the recommendation—it makes a huge difference.
Thanks, Team Brillband ❤️
Réponse de Brillband
Hi there,
Thanks so much for your kind words! We're really glad to hear that Alisha was able to resolve your issue quickly—she’ll be delighted to know her support made a difference. If there’s ever anything else you need, we’re always here to help.
Thanks, Team Brillband ❤️
Super fast and efficient technical support for Fiber broadband connection
The Brillband support specialst (Alisha), was extremely quick and efficient in reviewing the status of my network connectivity and identifying that my Eero box required a SW update. Her communication was excellent and very courteous, giving me a clear update as to the status of my broadband connection and what she had done.
10 avril 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for taking the time to share your experience! We're really pleased to hear that Alisha was able to get things sorted so quickly and efficiently for you. Keeping you connected is what we’re all about, so it’s great to know she identified the issue with your Eero box and got everything back on track with clear and courteous communication throughout.
We’ll be sure to pass along your kind words to Alisha—she’ll be delighted to hear them!
If you ever need anything else, we’re always here to help.
Thanks, Team Brillband ❤️
What amazing company
What amazing company, customer service especially Alisha outstanding. Iv been with few broadbands and they were so lagging but brill and have been brilliant
7 avril 2026
Avis spontané
Réponse de Brillband
Thanks so much for your kind words! 😊
We’re absolutely thrilled to hear you’ve had such a great experience with us, and especially that Alisha made such a positive impression—she’ll be over the moon to hear this! It’s also fantastic to know you’ve noticed the difference in performance compared to your previous broadband providers. That’s exactly what we aim for.
We really appreciate you taking the time to share your feedback—it means a lot to the whole team.
Thanks, Team Brillband ❤️
issue relating to payments - sorted out promptly!
Had an issue re payments and Alisha sorted it out very quickly. Polite and friendly conversation - thank you!
6 avril 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for taking the time to share your experience! We’re really glad to hear that your payment issue was sorted out promptly and that Alisha made the process smooth with a polite and friendly approach – we’ll be sure to pass on your kind words to her.
If you ever need anything else, we’re always here to help!
Thanks,
Team Brillband ❤️
Scott was helpful in resolving my WiFi…
Scott was helpful in resolving my WiFi issue
31 mars 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for your kind words! We’re really pleased to hear that Scott was able to help resolve your WiFi issue quickly and effectively – we’ll be sure to pass this on to him.
If there’s ever anything else you need, don’t hesitate to reach out. We’re always here to help!
Thanks,
Team Brillband ❤️
Terrible customer service from…
Terrible customer service from Brillband. They cut off my broadband because of a payment issue caused by the direct debit not being set up properly, even though I have now paid the outstanding balance. Instead of simply restoring the service, they told me my line had been ceased and that I have to open a brand-new account.
This is completely unreasonable. I never asked for my account to be closed, and for them to leave me without broadband, especially when I need it for work, is beyond frustrating. The whole situation has been handled with no empathy, no flexibility, and no real attempt to resolve the problem. I would not recommend them.
31 mars 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been, especially given how important your broadband connection is for work.
To provide some clarity, the account had remained unpaid for over two months. During this time, we made several attempts to get in touch via email and live chat to advise that the service could be ceased if the balance wasn’t brought up to date. Ceasing a line due to non-payment is never something we take lightly, and we always aim to avoid this outcome by reaching out multiple times in advance.
We also understand there were previous issues with the direct debit setup last year. At that point, we reached out to help resolve this and made adjustments to the balance to support getting things back on track.
Once a line has been fully ceased, it unfortunately cannot be reactivated, which is why a new account is required. We appreciate this isn’t the outcome you were hoping for, and we’re sorry for the disruption this has caused.
If you’d like, our team would be more than happy to help you get set up again as quickly and smoothly as possible.
Thanks,
Team Brillband ❤️
Excellent Response
Alisha contacted me early today in response to a message I left last night.
Gave me all the information I requested. Excellent Many thanks Alisha.
27 mars 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for your kind words! We're really pleased to hear that Alisha was able to get back to you so quickly and provide all the information you needed. We'll be sure to pass along your lovely feedback to her—it’ll make her day!
If there’s ever anything else we can help with, you know where to find us.
Thanks, Team Brillband ❤️
Brilliant customer service
I spoke to lewis today and he was kind understanding and brillent thank you so much 🙂🙂
26 mars 2026
Avis spontané
Réponse de Brillband
Hi there,
Thank you so much for your lovely review! We’re absolutely delighted to hear about your experience with Lewis—he’ll be so pleased to know his kindness and understanding made such a positive impression. We’ll be sure to pass along your kind words to him 😊
If there’s ever anything else we can help with, don’t hesitate to reach out!
Thanks, Team Brillband ❤️
Réponse de Brillband
Hi there,
Thank you so much for your fantastic feedback! We’re really glad to hear that your issue was sorted quickly and that you felt understood throughout—that’s exactly the experience we aim to provide.
If you ever need anything else, we’re always here to help!
Thanks, Team Brillband ❤️
Alisha five stars
Alisha was fantastic, went above and beyond my expectations
24 mars 2026
Avis spontané
Réponse de Brillband
Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Alisha went above and beyond to exceed your expectations—she’ll be thrilled to know her efforts made such a positive impact. We’ll be sure to pass this on to her!
Thanks, Team Brillband ❤️
Réponse de Brillband
Hi there,
Thank you so much for your kind words! “Reliable and friendly” is exactly what we strive for, so it’s wonderful to hear that came across in your experience with us.
We really appreciate your support!
Thanks,
Team Brillband ❤️
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