I got two pairs of glasses from Brillen since 2023, and both of them were giving me headaches. When I tried to contact them, they've already closed down. I wasted my money, and made my vision much wor... Voir plus
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Lisez les avis des autres
Initially recommended by my mum who was delighted with her glasses choice. I’ve always gone for designer frames, not being a snob but just the style that suited. I find choosing really difficult howev... Voir plus
L'entreprise a répondu
No stars at all. This is a joke and waste of time. Terrible experience with a Nottingham Gamston shop. Unprofessional and not trained staff . ( could not get any information about previous booke... Voir plus
L'entreprise a répondu
After buying varifocals at Blackburn, I have recently picked up a pair of sunglasses. Excellent service again! Painless but thorough process, and in-depth consultation. Lindsey made me a cuppa (which... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We do our utmost best, so that anybody, no matter their social status, can afford a pair of high quality varifocals. We do this by working closely together with partner opticians across the UK, and not charging them the usual fees they have to pay the big name brands. On top of that, we use the same technology as the market leaders, thus abling us to cut costs immensely and give it all back to the end customer - YOU.
Coordonnées de contact
Royaume-Uni
- 0203 808 8946
- info@brillen.co.uk
- brillen.co.uk
3,5
Moyen
771 avis
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Efficient service providing good…
Efficient service providing good quality but inexpensive glasses. Helpful attentive advice from in-store staff and from remote and on-site optometrists carrying out eyesight and health checks.
10 août 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review, we are glad to hear you had a great experience with brillen. Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen purchase.
Many Thanks
Your brillen.co.uk Customer Services Team
Great experience
Great experience. Simple up-to-date remote eyetest carried out. Recomend to everyone.
10 août 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
Thank you for your review, we are pleased to hear you were happy with the new way of testing eyes!
Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen purchase.
Many Thanks
Your brillen.co.uk Customer Services Team
Croydon staff are very friendly/helpful
Easy to find in Croydon and the staff are very helpful, as I wanted sunglasses they recommended reactive lenses instead, very pleased with the service- receipt GB-PIN22018828/GB-S022028244
5 août 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
Thank you for your review. We are glad to hear our team was able to help you choose your perfect brillen glasses.
Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen glasses.
Many Thanks
Your brillen.co.uk Customer Services Team
Great after care
Highly recommend Brillen not just for very reasonable priced Varifocals but for outstanding after care too. Paula at the Woodgreen branch followed up and resolved my query professionally and speedily. Will buy from brillen without hesitation again.
3 août 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
We are glad to hear you are happy with your new glasses and the service our store team member gave!
Please email us at info@brillen.co.uk as we would like to give you a voucher for your next brillen purchase.
Many Thanks
Your brillen.co.uk Customer Services Team
Réponse de brillen.co.uk
Good Morning,
Thank you for your review, we are glad to hear you had a great experience with brillen. Please email us at info@brillen.co.uk as we would like to give you a voucher for your next brillen purchase.
Many Thanks
Your brillen.co.uk Customer Services Team
Excellent Service at Brillen UK Purley Branch
I have made several visits to the new Purley Branch. The staff there are really helpful, informative and considerate. There is no pressure to buy. Their customer care training is evidently very good. I understand that the remote video eye-test was adopted during the pandemic in order to provide further assurance to customers.
26 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review, we are glad to hear you had a great experience at our Purley store. Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen purchase.
Many Thanks
Your brillen.co.uk Customer Services Team
Booked a appointment with these cowboys…
Booked a appointment with these cowboys and the night before after arranging transport got a email saying my appointment had been cancelled because the centre was closed until 22/08/2022 funny but my wife has a appointment for 12.30 on 26/07/2022, Sent trust this company avoid at all cost they might damage your eyes if they cannot keep to their own appointments
26 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
I am sorry to hear your appointment was cancelled I can see this was not supposed to be cancelled the appointment was able to go ahead. Please contact us at info@brillen.co.uk so we can look into this.
Many Thanks
Your brillen.co.uk Customer Services Team
I wasn't happy with the fact that they…
I wasn't happy with the fact that they do your eye check 'in video call' with the optician. I don't like that as my eyes are important and I can't compromise the cost (no cost in fact!) for the quality. I left the shop in Edgware quick quick and unsatisfied. They should say that prior the appointment. I wasted my time.
23 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
At brillen we carry out our eye tests in two separate parts.
First you will have your remote refraction, we brought this into our stores as during the pandemic a large amount of people put off getting there eyes tested due to the close contact involved so we brought in the remote refraction to put our customers at ease.
On your second appointment you will have a health check with an onsite optometrist.
Many Thanks
Your brillen.co.uk Customer Services Team
No stars at all
No stars at all.
This is a joke and waste of time.
Terrible experience with a Nottingham Gamston shop. Unprofessional and not trained staff . ( could not get any information about previous booked deals). The whole process based on the “call centre booth” equipped with little screen and funny toy looked testing machine . The results of the test fare different then professional test done two hours later by optician.
Very disappointed.
Please don’t waste your time and money
23 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review, we are sorry to hear you did not have a good experience at our partner store. Please could you email us at info@brillen.co.uk with your experience so we can look into this for you.
Many Thanks
Your brillen.co.uk Customer Services Team
SAVE YOUR EYESIGHT & STAY AWAY!
The concept of remote eye testing as much as it sounds an advancement is actually wildly inaccurate. Cheap frames (substandard quality) cheap lenses which are based on an erroneous prescription.
Save your eyesight and go to a proper optician
21 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
I am sorry to hear you did not have a good experience. I can not find an appointment under your trustpilot review name please can you email us at info@brillen.co.uk so we can look into this for you.
Many Thanks
Your brillen.co.uk Customer Services Team
After receiving a reply from Brillen on…
After receiving a reply from Brillen on here suggesting that I send an email to infor requesting to take my details off their database. I did that but lo & behold received another email today about making an appointment for their crappy glasses again. Where do I go from here?
I just wish this company would leave me alone. They've had hundreds of pounds out of me which I did not pursue a refund as I became seriously ill and wasn't strong enough to fight.
20 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
I am sorry to hear your glasses are not working for you, I can not find the order under your username please can you email us at info@brillen.co.uk and we can see what we can do regarding your glasses not working,
Regarding the emails apologies you are getting emails from us please let us know what email address you use and we will remove it.
Many Thanks
Your brillen.co.uk Customer Services Team
Unlawful marketing and sharp practice.
Unlawful marketing and sharp practice.
Case is with the ICO.
***Update - in reply to the nonsense response below.
I have send you a number of emails (and had waves and waves of unlawful, unwanted, declined, emails) and I have had no reply (just like the other reviewers on here). I have emailed your Data Protection Officer Mr Steinbrügger (even though by law you should have a UK contact). No response. It is very telling that you have assumed that this issue is unsolicited emails (I didn't say that in the review, but yes you're correct - indeed Brillen are always sending unlawful spam emails).
The regulator, The Information Commissioner's Office, have also sent you a number of emails about your unlawful marketing communications... and also got no response. They tell me that this is very unusual.***
20 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
I am sorry to hear you are getting unwanted emails from us. Please can you email us at info@brillen.co.uk and we can pass this to our IT team to look into.
Many Thanks
Your brillen.co.uk Customer Services Team
Glasses are unusable and illegal marketing spam
Glasses are unusable, prescription was wrong and when I posted them back to the optician as agreed with them and at my own postage cost, I never received a refund. I never consented to marketing emails yet they bomb me daily and unsubscribe is not working despite trying for months. Never have a regretted for taking up a promotional deal this much. Avoid, avoid!
20 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
I am sorry to hear you did not get your refund. I can not seem to find an order under your name please can you email us at info@brillen.co.uk and we can look into what happened to your refund.
Many Thanks
Your brillen.co.uk Customer Services Team
Harassing sales despite knowing you have requested they delete your email address
And another unwarranted email offering me more poor service. I unsubscribed just 6 weeks ago and am having to unsubscribe again. Why do I have to unsubscribe every 6 weeks? They obviously have no decency as a company. I have reported them now to the ombudsman, hopefully something will get done about them. I will obviously have to take things further if it doesn’t stop.
18 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Afternoon,
I am sorry to hear there was an error and you got sent an unwanted email. We will look into this for you.
Many Thanks
Your brillen.co.uk Customer Services Team
Very poor experience
Very poor experience
Ordered my glasses in April 2022
No contact for delivering my glasses
When I contacted them Rohin Manager at Watford very rude refused to deliver my glasses I have to come only on a fixed day to pick up the glasses
Says it’s a legal requirement
Whichever day I chose he kept saying we dont have an optician on that day and it can be random day in the week
They get you in by cheap prices
It’s a scam
16 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review. I am sorry to hear you ordered your glasses in April and had not been contacted for a collection until now. When you collect your glasses you will need to have a health check before you can take them home. Please can you email us at info@brillen.co.uk with the date that suits you best and we can see if we can get in an optometrist for the date and time that works best for you.
Many Thanks
Your brillen.co.uk Customer Services Team
Fantastic service and quality
Really good service. The best quality glasses I have ever had, the lenses are fantastic.
16 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review. We are glad to hear you are impressed with you new brillen glasses. Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen glasses.
Many Thanks
Your brillen.co.uk Customer Services Team
I would recommend this company yes I would
I would recommend this company , service was good I had my glasses last year very expensive but worth it, I had a eye tested last month I didn't have to get new glasses Happy with the service .
15 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review, we are glad to hear you are happy with your glasses!
Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen glasses.
Many Thanks
Your brillen.co.uk Customer Services Team
The worst company that I was with . The manager in Watford way was too rude and after more than three months o have not got my glasses. I asked for refund but Rohin the manger was rude
The worst company with a rude manger , Rohin in Watford. I ordered my glasses on 5th April 2022 and after three months wrong order . When I complained and asked for refund the manger Rohin said don’t come to my shop anymore ! I had asked the lenses to be adjusted . Really so offensive ! I don’t recommend it to anyone else . I want my money back which is £196.50 and compensation
13 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for leaving your review. I can see you brought in your previous prescription for us to used to make up your new glasses. The glasses were made and you was not getting on with them so we changed the heights of the glasses for you. Customers can claim a full refund if they are within the first 3 months.
If you would like to discuss your experience in further detail please email us at info@brillen.co.uk.
Many Thanks
Your brillen.co.uk Customer Services Team
Somood was really helpful.
Somood was really helpful.
Told me all the options and helped me a get a good deal.
Really easy experience.
12 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review. We are glad to hear you had a good instore experience with our store member. Please email us at info@brillen.co.uk as we would like to offer you a voucher for your next brillen purchase.
Many Thanks
Your brillen.co.uk Customer Services Team
First time at brillen in Purley and it…
First time at brillen in Purley and it was great. The two members of staff were lovely and really relaxed.
The service was good and a good selection of glasses.
I’ve not got my glasses yet but I’m sure they will be fine.
11 juillet 2022
Avis spontané
Réponse de brillen.co.uk
Good Morning,
Thank you for your review. We are glad to hear you had a great experience in our Purley store.
Many thanks
Your brillen.co.uk Customer Services Team
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