Bristow & Sutor Avis 

Get your payment security sorted out.

Asking people to read card details to a human over an unencrypted line that anyone could be snooping on?

Your payment portal shows as "not secure" in common browsers like Chrome. Possible SSL encryption issue or insecure implementation.

Threatening escalation, while at the same time, providing no secure means to actually pay is just cruel.

You seriously need to rethink your payment security. You're likely responsible for leaking so many card details without even realising.

This is the most intimidating and unreasonable company, despite what they do. They are known horrific bullies, and attempt to avoid the legal guidance and legislation to step back from vulnerable families and return to creditor. Councils need to stop using them immediately for the welfare of the public. This company needs closing down immediately. It took someone I know, who has a highly vulnerable family, to use the police and legislation to get them to back away for the safety of their children. Do not engage with these bullies under any circumstances. Contact step change debt charity immediately to be placed on breathing space if you ever recieve contact from them, you can do it online too with them. If its relating to council tax contact the council immediately to arrange to pay them not Bristow and Suitor and recall the debt. Make sure to follow all advice from Step Change.

Just today, I have called this company because I wanted to make a call regarding the letter I have received for the Auto Pay (to which it is a sum of £12.50) as there was no information as to where I had previously been. The male staff member through the phone did not explain clearly on my queries, rudely mentioning that my English is not proper and I do not understand anything before hanging up the call. As I got my son to make the call for me again, the male staff member received the call but he immediately hung up the phone on him.

When I called them the third time, a female staff member received the call and sorted out the problem for me nicely though.

Their web site to pay is a nightmare. Staff are rude and I didn't trust them.

I explained that is was victim of a crime and that I had contacted the company. Evidence of my contact and. Anything relating to severe personal issue was refused. Wendy is perhaps the least empathetic person I have spoken to. I have submitted a formal vulnerability notice to the company and I sure that will be ignored too.

Even though I have a bill from Watford Council stating that I owe no money and have paid my fees, this company continues to harass me with notices and threatening letters. I’ve sent the letter from Watford Council several times, but the harassment doesn’t stop. They’re demanding some 310 pounds, even though it’s clearly stated in the letter from the Council—balance 0.00. They should be prosecuted, punished, and have their licenses revoked for the criminal practices they’re engaging in.

intimidating and unhelpful. I have been making payments since September 2025 and recently tried to find out my balance via what's app and over the phone everyone I spoke to told me they couldn't find my account so I didn't pay last month until I knew my balance. Ive contacted the agent who has left a letter and have been told I need to borrow money I said I can pay my original monthly payment and one extra this month he has refused and said only ring him when I've got the full amount or more to offer which is impossible. Then said he will take good and add extra fees. I am cooperating and being punished this has my anxiety through the roof. Then to follow I called the contact centre to be spoken to very rudely and hung up on staff need some basic manners when people are struggling compassion goes along way!!!

If Only I could give 0.... Have a missed called from a number I do not recognise, then bam a very threatening text, about me unwilling to cooperative, uhm, I have never had any contact or dealings so that's a lie first off...

I decide to ring back and met with with cold hostility, I am annoyed as the person would give me zero information that would help me understand other than there is another person on the liability order and its from years ago..... well one I don't live in the Salford area, and two I have never been in arrears with my council tax.... They then had the audacity to ask if I would share where I am and long I have been at my home...errrr nah you give me nothing and expect me to share details when I have no idea that this is actually anything to do with me.

I never get shocked by the lack of customer service professionalism with this company.
Before I use to when I first started dealing with them. But after a while you literally realise that everyone that picks up the phone is miserable, dismissive, cold and never talks lie they actually want to be there at work picking up the phone. Granted it must be a tough role to answer calls all day from people that truly dont want anything to do with you. But you can at least have a sense of warmth about you, a sense of care in your voice. Talk with enthusiasm for the role. This is the only company that every single call I make to thrn gives me anxiety. Every interaction leaves me severely depressed and dreading the next interaction. The dismissive tone they take even when they first answer before getting past security makes you wanna hang up before you've even asked your question. I’ve been in debt over 10 years now and I can honestly say Lowell, Link financial, Lantern, just to name but a few debt collectors; could ALL teach these awful Bristow & Sutor how to pick up the phone & how to have a civilised conversation. Considering their all debt collectors in one form or the other Bristow & sutor are the only ones your guaranteed to get off the phone feeling a million times worse about your life;then when you started & totally pushed over the edge of your mental health.

On 28th May I received a reply on Trustpilot from those cretins. I answered them. Nobody contacted me for a further assistance like they said in that reply. Can be checked onTrustpilot.

Contacted customer service department for the client got a response regarding my son's medical conditions uploaded the evidence again to them ***kept proof of this ** so when enforcement officer turns up he / she should be aware this vulnerable household 2 adults with metal heath conditions and a child under 16 ***leaving this here has proof of this ** as u never responded to me here due previous experiences regarding delay in paypoint bar code Slip ** which the client was fully aware of. ...( By Me ) ....and u blaming the postal service * when u had broken the arranged payment agreement made me wait 9 weeks : also had to wait 14 weeks for the client to reduce the amount paid ** This isn't my problem stated this to the client ** we managed to pay £520.11 of the debt ** which I can provide *** has kept all reciepts *** when contacted you last week I had no income ** couldn't pay £300 u demanding ** explained couldn't pay untill middle of July *** my son is now suspended from work untill further notice is waiting on medical advice and assistance / medication hopefully client will contact you to inform you * as I am not dealing with Bot ***And cannot ring by telephone has cannot fund this **regards Miss Carmel forsythe

A hideous bunch of cretins. Despite setting up a payment plan I’m getting almost daily threats to take my belongings. Amazing how they pursue you for a couple of hundred quid. Vile.

Very bad experience with Bristow & Sutor. few facts, how they take you for granted.
1. No email address publishes on their site.They want you to send them letter by post ( who does in today’s time)
2. No web chat available.
3. WhatsApp message is run on AI, you will not be able to contact an agent. Even if you try to call that number, you cannot get through.
4. Staff not courteous / helpful.
5. My case is in court and they have still clamped my vehicle, no way to contact them, except their agent who is not ready to listen.
I will not even give the 1 star ( but there was no option).

Disgusting bullying behaviour from their agent for £600 for congestion charge that was on autopay and the fine should never have been issued nothing was ever sent to us the 1st we heard was from mr bully boy demanding we pay immediatly or it will go up

Absolutely awful company. Disgusting. Over a Dartfood charge. They had been sending the penalty charge notices to the wrong address (haven’t lived there for 4 years.) Tried to appeal but needed the penalty charge notice from the letters, they refused to give it to me. I’m a young female by myself, was intimated and made to feel frightened. Police wouldn’t help. Pushed his way into my house. Wouldn’t do a payment plan. Was made to pay the full amount or he would not leave (or take stuff) even thought I have appealed he wouldn’t wait for the outcome. Nasty nasty unhelpful company. Over £600 lost over a £3.50 dart charge.
I had spoken with citizen advice/ free debt collectors and there’s so much misinformation. Disgusting company

Utterly disgusting bullying company who send you incorrect details of other people . They escalate not deescalate completely incompetent and unproffesional. Constant breach of data if other peoples.cases and just keep adding random money onto an account already paid . Your staff are untrained unhelpfull and completely incompetent . Definetely the worst most greedy bullying company i habe ever had to deal with zero stars

Horrible company. They sent me a letter about council tax it came almost 4 weeks after the date they issued it. I rang to set up a payment plan, Thought id sorted it. Two days later I get a visit from the enforcement officer. When I ring the office back they said they rejected the plan, not what they said when I set it up with them, ring back and pay your first installment on the 6th is what they said. I live in supported housing. I've been homeless. All I have is some clothes. Tried to sort the payment plan, been on the phone everyday for 3 days. They don't want to know just want to inforce in 14 days to drive up the cost of money I don't have. Wasting both my time and there's. I've offered attachment to earnings of my benefits and they still don't care. Staff are unhelpfull and rude.

Had loads of issues with this company, only person that was able to sort me out was a lovely lady named Kaurvinder, very professional and got things done. The others couldn't be bothered to help and were just obsessed with taking payment.

An agent from this company named Joe was seen, shouting at a lady shouting her business on the doorstep, and previous addresses, and the reason of debt. This was in public while people were in their gardens and walking to the park. He asked her personals questions regarding finances on the doorstep. When she pointed out about confidentiality he felt it didn't apply to him. Why do employees of thus company think the law does not apply to them. What are policies and procedures the company holds in regards to this. This is a privacy violation and data protection breach the law applies to everyone. The agent displayed inappropriate behavior which is not in line of how to deal with the public. He was intimidating and has total disregard of how to deal with the situation in a sensitive manner.

Rottweiler of a company , with only sharks as employees . Intimidating and bullying staff . It’s disgusting , disgraceful Dart charge use them for debt collection. Don’t be bullied by them! Stand up for your rights! Stand up for yourself!