Bristow & Sutor Avis 

This is strictly a 5 star review for a wonderful lady called Roxanne. Was extremely friendly from the get go, something so crucial in a field where you’re continuously receiving phone calls from stressed individuals in a stressful situation. Her good character without a doubt stood out amongst all the other phone calls I took today and she even helped me track down my next steps. Honestly, just a great person to receive your calls, I do truly wish her the best. Thank you Roxanne!!

I have tried countless ways to get in touch with them today to no avail.
I want to arrange a payment plan.
The letter says I can contact them via
Telephone
Text
WhatsApp
WeChat
Email
There has been no answer to my WhatsApp, I have tried logging in but nothing happens and I have been on hold for 22 minutes and just been cut off. I also tried downloading the Mobile App but couldn’t seem to find this?? I received a letter today which gives me 7 days to pay but took 6 days to get here, which in turn gives me 1 day to pay.
It almost seems like they making contact extremely difficult and not allowing me the time to sort this before sending someone to my home address, therefore adding on more charges!
They really don’t seem very accessible at all.
I’m now on hold (second time around) for 15 minutes.

A representative of this company threatened to clamp my wifes car as mine wasn`t there. then threatened to get his team around to force entry into my house to recover goods...this is for a parking fine (so legally they cannot enter the building) He then gaslighted me by saying I was threatening Violence when i said "if you try to clamp my wife`s car we will see what happens!" The debt enforcement is illegal because the local council did not meet document service guidelines but B&S wont back down despite my successful re-butting of document service. Their representatives aggressive attitude was appalling. he eventually went away! I have been helped through this process by a legal professional who has helped me point out the legal stuff around the case to B&S. It looks like B&S have not bothered to check this at all. They are relying on a 7 month old judgement from the Traffic enforcement Centre who have also failed to follow strict government and legal guidelines. This case (to date) is still ongoing. B&S need to re-educate staff to stop bullying people and approach members of the public in a kind and compassionate way. if they did this I`m sure the public could learn to trust them more and their business would be far more successful.

Heartless bullies. Aggressive phone call with one track statement "pay in full". Disregarding the fact I am a vulnerable person, to the point it was dismissed entirely and just repeated "pay in full, or enforcement". This has caused me to go to my doctors for further medication. The system is designed to bully and harass with no compassion. No regulatory complaints procedure, its like p*ssing in the wind. B&S need to check themselves and re-train to be more human.

I’m shocked this company is allowed to operate. I’ve submitted the correct TE7 & TE9 forms for a traffic penalty appeal, yet enforcement officers came to my property before the appeal was processed. Communication is nonexistent, their processes are outdated, and they seem to act without confirming facts. It’s stressful, unfair, and completely unnecessary. I wonder how it continues to exist.

Can’t contact them unless a case number. These idiots keep posting letters through my door, for another street near by, that even the correct property has the street sign on saying ‘X STREET’ how incompetent can’t even do their job correctly. I can’t speak to anyone to tell them what’s going on. If I get another letter I’m going to make a formal complaint cos I also find it weird they dodge setting off the sensor on my ring doorbell

So they got the wrong house,even tho they been told almost 1 year ago that the people they been after do not live here, enforcement agent came out,damaged my property (thank god for CCTV),the customer service agents made it extremely hard to file a complaint,they where having none of it,made me send an email,to which I'm supposed to hear back,they'll be going straight to the ECB unless they repair all damaged caused by themselves,I will also file chargers for criminal damage!
UPDATE:
Following your reply,I did call in,not really sorted much just been told "enforcement manager" will call you back,well 2 weeks out of 28 days have passed so I only have to wait another 14 days before I can take this to ECB,I was shamed for no reason and had my property damaged,I cannot believe this isn't yet sorted,does it help to say I got disabilities aswell,no way I'll not drag this to court

Absolutely impossible to communicate with. Nobody ever answers the whatsapp chat. No agents available on the web chat...although I did manage to get through to "Chardonnay" yesterday, however she closed the chat citing it was inactive, 2 minutes after I had answered her question and was waiting for a response! Second time on web chat it got closed again before speaking to anyone.
Staff member I spoke to on the phone yesterday initially was unprofessional and dismissive and I refuse to call again as I want everything in writing, plus I have a very anxious child at home poorly so I don't want them hearing the conversation and worrying.
I have made a formal complaint to relevant authorities as an enforcement officer turned up at my house yesterday despite the fact I had never received a warning letter (legal right).
I have since tried to contact B&S again numerous times today on all options to offer a sum of the debt to close the case (as I do not dispute the original debt), however I have heard nothing. I am bending over backwards to communicate and try and make things right...you'd think they would be all over it.
The enforcement officer has now handed the case back to them, so now what? Absolutely no communication or recognition of my attempts to contact from B&S at all.
The ONLY reason I'm giving 2 stars instead of 1, is that once a dialogue with the enforcement officer had established, he was actually very helpful, communicated well and (unlike many by the sounds of it) communicated in a respectful and calm manner. So thank you to him for helping ease this incredibly anxiety inducing situation a little.

Having received a threatening letter about a supposed debt I called BS to find out more details. The name on the letter was wrong as was the mobile number. When I finally got through to the person dealing with the issue, Jason Bridgewood, it all became unpleasant and argumentative, even though I was just seeking clarification. He even used the 'F' word. When I said I would report that he invited me to and said he didnt care, and said "just pay up, or shut up". Just a disgusting person that no company would want representing them.

So Bristow & Sutor attended my property at 6 am never heard them knocking. Woke up to a letter posted through the door and clamp on car and a controlled goods agreement attached to car window. Contacted the agent and politely asked them to come and remove the clap due to the car 1. Still been on finance and 2. The car is financed by a family member. Sent proof over to the agent and got a call asking me to make a small payment to realise the clamp. Again politely asked for he agent to remove the clap as this has now become an unlawful enforcement due to the car not been mine and evidence provided. I have informed the grant that if the clamp is not removed I would be contacting the police as this action is unlawful the phone was put down within half n hour clamp was removed but they did not even try and speak to me. Gang of bullies

When you phone there rude they don't care if you have mental health or children in the property they think they can bully and scare people by banging on doors and be intimidating
Try set you high monthly payments to know your gonna fail,
Anything to do with council tax go back to the council and set up a plan with them cause these cowboy jokers don't care

Writing this review based on the advice from Gosport Borough Council. Received a rather abrupt voice mail from a ‘Paul’. After calling him back and asking what matter this was regarding, finding out it is unpaid council tax from an ex spouse and I was not a tenant at the property during that time, he became obnoxious and rude claiming not to care and telling me it wasn’t his problem and he would be sending enforcement. I tried to explain again and he ignored me and told me to contact my abusive ex partner.

I called the council and explained the situation and the lady was more than helpful. I provided proof I was not a tenant at this time and she put a note on the account for this atrocious company to not contact me and to pursue my ex partner for the debt owed. She then highly advised that I write a complaint against this company for not dealing with the matter in a respectful way or listening to me trying to explain the situation.

Is this a real company or are they just a bunch of racketeers? Just tried to help a desperate disabled neighbour with a £560 demand. The number provided has a dystopian looped message from which there is no escape. It gives you an option to press one to pay or two for other issues. Sounds simple? However, when you press two, it just goes back to the options to press one or two again. I expect most people are too worn down by their broken system and end up paying regardless of legitimacy. It doesn’t say much about TFL that they use these dodgy extortionists.

Trust pilot removed my last review about this company, so I'll make it simple...

There isn't any good points about this company.

They threatened my partner while she was home with our young kids on her own.
These men who get appointed these jobs by these fraudsters, intend to turn up at the house when most men are at work!

Waste of good oxygen!

First of all, I must say that this is just a money trap. I am new to this country and did not know that I would have to pay a fee when passing through the tunnels, but at the same time, they did not send me any notification letter. They kept me waiting for exactly 6 months, specifically to make me pay more, and these are campaigns under state control, completely fraudulent. If they had told me at the outset that I had violated the rules, I would have made the necessary payments, but they deliberately didn't. Six months later, they sent me a letter imposing a £710 fine. They say everything in this country is based on rights and justice, but they only scam people through these kinds of methods. I’m calling on the UK government to please audit this institution. If you do not audit it, then you share the same opinion and mindset.

Disgusting attitudes we call them so many times to discuss the payment No one replied to us.
Unprofessional company.

Out of the blue I have just received both a text message & an email from Bristow & Sutor threatening that I will lose my vehicle & belongings if I dont pay an outstanding debt immediately. They claim that I have ignored their previous attempts to contact me (I have received nothing) and this is my final chance before they send the bailiffs around. There is no information to back up their claim. I think this is a scam & there is plenty of evidence online to prove I am not the first. I am going to ignore their requests for payment on that basis but it is creating stress & worry

Most morally corrupt company.

Firstly, I received a letter on the 6th January about a PCN I knew nothing about. The deadline said I needed to contact them by the 6th Jan, meaning I was given to reasonable notice. I tried to call them that night but their office was closed. Called them the next morning and explained I had been given no notice, they told me ‘you need to take it up with Royal Mail, we’ve legally served you’. They could not have cared less that I was given no reasonable notice. According to the Taking Control of Goods Regulations, The responsibility for ensuring lawful service rests with the enforcement agent. Delays in postal delivery do not transfer liability to the debtor and cannot be relied upon to justify enforcement. However, even after explaining the situation, they passed it straight to a bailiff for enforcement. I went straight to court that day and got my PE2/3 forms signed and witnessed… sent them a copy and again, they couldn’t care less. They kept making threats, telling my to contact TFL when in fact it is the TEC that are responsible (TfL say this on their website literally not to contact them). Once it is with the TEC, bailiff action must be halted. They seem to think they’re above the law and like attacking disabled women, but I’ve already got a lawyer drawing up a case to sure them for handling this so badly if they don’t respond to my formal complaint.

one of the directors emails is Richard.sutor@ their email address. Copy him in all correspondence, they’ll likely quickly take action to address your case.

One star – intimidation despite active statutory declaration process

Bristow & Sutor’s conduct in my case was completely unacceptable.

Ironically, this company themselves provided me with the statutory declaration forms in relation to my TfL PCN. I completed and filed them, with a confirmed court appointment booked to swear the declaration. They were fully aware that the statutory process was underway.

Despite this, their enforcement agent attended the registered address, blocked the driveway, made repeated unsolicited calls and text messages, and threatened forced entry, including claiming a locksmith would be obtained.

This was for a TfL PCN, not a criminal fine. No peaceful entry had ever been granted and no Controlled Goods Agreement existed. Threats of forced entry or locksmiths in this context are wholly inappropriate and misleading.

The behaviour caused significant distress to third parties who are not the debtor. I hold audio recordings of these threats being made.

I have since raised this matter formally with Transport for London and the Traffic Enforcement Centre. The approach taken by this company appears designed to intimidate people into paying under pressure rather than to act lawfully and proportionately.

Based on my experience, I would strongly caution anyone dealing with this company to keep everything in writing and seek independent advice.