Britishairways Avis 

Incredibly appalling staff knowledge I couldn’t believe that British always employee such incompetent staff who have no knowledge of whatsoever. I’ve been waiting for a call back from a manager after I was given three different prices for a rebooking two days later with four times calling and following up to find out when would the manager call me back still no call Dishonest staff incompetent staff it seems like British Airways not only bad and awful in the air but the same with their ground stuff I hope they come out of business very soon so someone else can take over.

This company is a joke for real? A girlfriend missed the outbound flight for unforseen circumstances, she booked outbound again with same British airways company and.. what they do as per policy? They CANCELLED/RENDERED USELESS the inbound flight?

What a disgrace we'll make sure this goes on socials, influencers posts and challenged in every way

Horrible customer service. BA cancelled our flight (booked months in advance) forcing us book an alternative flight that was likely to make us miss our connecting flight. At travel time, I found our original flight back on the schedule; and they kindly charged me a small fortune to rebook our original flight. Tone deaf customer service folks. We traveled with a dozen different airlines on our trip, including a couple of “budget” carriers and the Only disappointment was British Airways. Do yourself a favor and find an alternative….

Think then think again if you consider flying with British Airways, do not make this mistake.

The customer service is appalling, they send you around and around the internet rather than answering your questions. I believe the approach to recovering overcharging can not be in line with national consumer rights. You are always directed to a call centre in India who are no help.

We have previously used BA for long haul flights, no more

Horrible customer service. BA changed flight time and said I would have to pay extra to fly earlier, wasting a day's holiday and costing me more money on parking at airport, food etc. Calls and emails are from call centre in India and replies are copy and paste/AI generated style responses. I cannot contact anyone willing to actually resolve my complaint.

Good flight and no trouble with baggage and staff are fine, however what is going on with the food?! Had orange cheddar which was tasteless, chicken something mush and a bacon and egg roll that looked like it had been broken in two with NO bacon in it at all. Is there any quality control? It puts me off of using them again and who the hell is responsible for choosing the meals? If British airways represents us abroad in anyway, I am suprised anyone wants to come here. It is airline food but come on really?! Seems like they want to go bust.

BA404 AND BA405 TO AND FROM TEL AVIV TO HEATHROW.
Flew busines class, got economy seats, no leg room. Empty middle seat, no screen, no wifi
Paid FULL business class fare where on other airlines I would have had full lie flat, a huge screen, wifi and good food.
British Airways are a JOKE. I will never fly with them again.
They are DISGUSTING

I booked a flight with BA through executive club using Avios. I needed to cancel about 6 weeks before flying due to medical reasons. I cancelled online and read that all Avios would be returned. I contacted BA when my Avios was not returned and after weeks i was informed that as i upgraded my seats with cash i was not going to get my points back. After 3 more attempts i was told to read there T&Cs. I should have just travelled and let BA hope cope with any emergency or just not turned up. I did the right thing and got punished. Terrible service showing no compassion. All they seem to worry about is profit and not customers

BA2160 from ISB to LGW
I was looking forward to my first experience flying with BA, but the boarding crew was incredibly unprofessional and seemed poorly trained. The boarding staff were unaware of the Evisa requirement and refused to let me board without even checking for it. They claimed I lacked the necessary documents to travel to the UK and assured me that I could rebook my flight with just a date change fee once I had all the correct paperwork. However, when I attempted to change my ticket the following day, I was informed that my ticket was marked as a No Show and was therefore unusable. I lost $1,300 just like that. This is the worst airline, and I would not advise anyone to use them

BA475 today from Barcelona I have to write this review to thank the amazing cabin crew in club Europe who made a great weekend an amazing one
The service was impeccable and the energy of the cabin crew was commendable any request or challenge was met with a smile and instant positive outcome I wish I could fly with them over and over again
I’m so rarely impressed I really appreciate them and want to say thank you

My bag didn’t arrive at Malaga airport leaving me totally stranded with just a phone passport and wallet. Missed organised connection to Granada where tomorrow morning at 7.30 am I was due to start a 10 day long distance hike. I was eventually told but without certainty that the bag would arrive in Malaga at c. 7-8.00pm but that it may take a further 24 hrs to get to Granada even though I offered to pick up the tab of an express courier. I may now have to give up my hike - customers services would not do anything. Been a business travel while working and Exec Club member for years. It doesn’t seem to count for anything! Tudor Taylor AGPBA16846

To cut a very long story short………. after suffering navigation failure, the flight was diverted to JFK and delayed for 24 hours. Passengers were informed their overnight accommodation costs would be met. Upon return to UK the claim for costs was made via the BA claims portal. 10 days later, an email was received from BA apologising for the flight delay and promising the costs would be reimbursed to bank details provided shortly after the Xmas break. All good so far!!

Two months later and still awaiting reimbursement and the ‘fun’ of dealing with BA customer ‘service’ and complaints begins. It is at this point that you begin to realise just how truly awful BA treats its customers. The overriding impression is that they make the whole process so utterly unnavigable that any sane customer loses the will to live and takes their complaint with them to an early grave. It really is that bad.
So my top tip is to avoid flying with BA like the plague - it is unfathomable how they are allowed to get away with their near total disdain for customers.

BA has changed so much from in their heyday. At one point after a couple of hours flying over lunchtime you would at least be offered a sandwich and a drink. After a nearly four hour flight London to Madeira given a glass of water (not even a bottle) and a packet of biscuits. You could of course have bought other things but as we were at the back of the plane lots of things had sold out. Very disappointing BA.

This airline is one of the most disgraceful companies on this planet. I am overseas in New Zealand and while I was here, my mother passed in the UK. I contacted their bereavement telephone line and then was passed to a foreign Indian girl to deal with my problem, I need to get back to the UK as soon as possible And need to change my flight. I was then told on the telephone that they could do nothing for me due to using a companion ticket and adios points for the original flight. Jetstar Australia and Malaysian airlines were fantastic and with no hesitation change my flight I have now had to Book with another airline costing me over AU$6000. The Indian girl who dealt with my query was only interested in selling me additional ticket at my expense.
British Airways are disgraceful and should not be trading on this planet. I am going to flood all social media sites and going to Contact rip off Britain UK series.

Subject: Formal Complaint Regarding Flight Cancellation and Negligence of Duty of Care

Dear British Airways Customer Relations Team,

I am writing to formally lodge a complaint regarding the cancellation of flight PTT6WT scheduled to depart from London Gatwick at 12:15 PM on [insert date] and arrive at Funchal Cristiano Ronaldo Airport at 4:05 PM, which was canceled before the travel time.

This cancellation has caused significant distress, discomfort, and harm to my 74-year-old mother, who is a diabetic patient (Type 2) with a fragile nervous system. I had provided British Airways with her medical data and requested special assistance due to her inability to speak English and her vulnerability as a passenger. Regrettably, British Airways’ handling of this situation and its subsequent coordination with Hilton Hotel demonstrated a serious lack of care and disregard for her rights and well-being.

Specific Issues of Concern:
Flight Cancellation:
The cancellation of the flight one hour prior to departure caused undue stress to my mother, who was already nervous and anxious about the journey.
Neglect of Medical and Psychological Needs:
Despite the special assistance requested and medical data provided, British Airways did not ensure that Hilton Hotel staff were informed of her vulnerable condition. She was left alone at the hotel without adequate support or a translator to communicate her needs.
Lack of Communication:
Upon her transfer to Hilton Hotel, I attempted to inquire about her condition and whereabouts. I spoke with several staff members, including Mr. Ahmed, Mr. Gabriel, and Miss Giipka, who repeatedly failed to provide accurate or helpful information. Furthermore, the hotel staff were unaware of her medical conditions or passenger status, despite my repeated efforts to raise concerns about her diabetes and psychological state.
Misinformation and Mismanagement:
During my inquiries, the hotel staff provided conflicting and false information about the time of my mother’s check-in. For instance, I was told she checked in at 12:40 PM, but this was not possible, as I was already on the phone with reception at that time. This lack of transparency compounded my anxiety and prevented me from ensuring my mother’s safety.
Emotional and Physical Distress:
My mother, who has never stayed in a hotel alone, was left in a deeply distressing situation. The lack of proper assistance exacerbated her nervousness and compromised her health.
Request for Compensation:
I hold British Airways accountable for the following:

Neglect of Duty of Care: Failure to ensure appropriate assistance and communication for a vulnerable passenger with disclosed medical conditions.
Moral and Psychological Damages: The undue stress and anxiety caused to my mother due to the cancellation and mishandling of her situation.
Physical Health Risks: Lack of appropriate measures to address her diabetes and overall well-being during the delay.
I am seeking maximum monetary compensation for the emotional, psychological, and physical damages caused to my mother, as well as reimbursement for the flight cancellation. This incident reflects a grave failure of British Airways’ commitment to passenger care and assistance, particularly for vulnerable individuals.

Immediate Action Required:
I expect a formal response from British Airways within 14 days, detailing the steps you will take to address this complaint and ensure that such incidents do not recur. Failure to respond adequately will leave me with no choice but to escalate this matter to relevant regulatory bodies and seek legal redress.

I trust that British Airways will treat this matter with the seriousness it deserves and demonstrate its commitment to customer care and responsibility.

Thank you for your attention.

[Booking Reference: PTT6WT]

Beware when paying for drinks etc we were told while flying with them over the xmas period "your card hasn't gone through please tap again" which we did! On returning home we found we had been charged twice, a very expensive beer and small miniature bottle of Baileys £24.00 in total. We raised the issue out of principle which took time and money spent on the phone, only to be told the case is closed! Bringing it up again we were told to get in touch with another department, Given up the will to live keep the money all these reviews will cost you a lot more in reputation etc, Shame as BA used to be the go to Airline and shame as some of their staff are still excellent!

Done with British Airways. I’m a silver member and I’m no longer going to fly this rubbish airline. I’ve missed connections thanks to them, complained and not received a decent response, filed a claim and it’s taken months to even get an acknowledgment - most recently I flew from London to Lahore via Doha, missed my connection because the plane left 3.5 hrs late, had the most horrific experience with the crew and then filed a claim - but nothing. No response. Nada. Their website is a joke too - it took me 2 hours to submit the claim. I checked my claim number through their online bot and was told the claim is closed - no communications no thing. Is this a JOKE? What kind of a sham operation is this company running? Unluckily for them I’m not going to let this go. But I will stop flying BA

We travelled with British Airways from Toulouse Airport to Heathrow on the 4th January. The experience was awful.

Check in opened with three desks. One for Euro Traveller, One for Bag Drop and One for World Traveller. Assuming that we could drop our bags without any fuss, we checked in online and printed out our baggage labels at the airport.

We joined the queue for the bag drop which quickly became a long queue behind us. The couple in front of us had a problem with their luggage which took over 30 minutes to resolve due to the management of the problem by the check in person who spent the whole time on the telephone or interrupting the check in person on the next desk to ask questions.

I understand that people can have problems with baggage but when there were over 50 people waiting just to drop their luggage, having tagged them previously, it is unacceptablle to keep the whole line waiting. It would have been a better experience for all travellers in the bag drop queue if the check in person had asked the couple with the problem to stand to one side until the line had been cleared. By delaying everyone due to the problem with their luggage we had no time to get food or have a drink before we boarded. This was essential as British Airways had already informed us that there would be no food or drink service on the flight due to a faulty chiller.

- 3 years ago delivered my luggage after 4 days completely damaged. Claim raised immediately. No response or compensation until now. Several follow ups ignored.
- Over past 4 months did fly four times. All flights delayed from 15 hours to 2 hours. Last time they lied about the reason for delay.
- Call centres are full of incapable staff. All they tell you is “I am sorry”. During my last call on 2 Jan 2025 the girl refused to put me in touch with supervisor.
- Last but not the least, they did not deliver my checked in luggage on 03 Jan 2025.

- They are an absolute failure, irresponsible.

Third time travelling in December where my luggage does not arrive despite having a three hour connection at Heathrow.

It’s not possible to speak to anyone about it unless your luggage is lost for three weeks.

System says they are still tracking it yet I receive a text message saying it is located and will be sent two days later. There is four flights per day between London and Newcastle. They clearly don’t care about their passengers.

British Airways is a shambolic company.