Britishairways Avis 

I try not to fly BA as a rule but went to Babados for the cricket with them as I couldn`t get another suitable flight with Virgin.
They did not dissapoint.
Absolutely useless with 4 hr delay sitting on the plane, and still waiting for compensation nearly two months later when others on the flight have been paid. I always fly business or first when going long haul and they have somehow have managed to mess up the whole experience from check in to arriving its a very unsavoury, stressful and unpleasant experience. Staff are aragant and business class is no better than Emerites prem ecomony but with a flat bed.
As our nations flag ship airline they should be ashamed of themselves.

Day 1, Thursday happy to be flying back, all checked in, waved to the bag as it disappeared on the belt to that mystical area behind the curtain.

Through security, through the scanners and into duty free, perfume and Gin purchased sit and wait and wait and wait....

Ok I can't blame them for the inclement weather but they have long standing protocols out in Gib that they failed to follow...

The plane finally arrives and we board, we wait and wait and wait and finally we are ejected and dispatched to seek hotels for the night... Given dubious information about the rescheduled flight (turned out to be very very wrong indeed)...

Day 2, Friday morning arrived nice and early airport opens and check in complete, we wait and wait and wait... Suddenly gate opens and we are sent out to board. We are buckled up and wait and wait and wait, oh dear it's happening again but no an announcement we are about to leave, cheers ring out...

We make good time flying back to Heathrow ( now that airport deserves a special place in hell, what a cra* hole)...

Rush through security, to the designated belt and we wait and wait and wait... 2 hours, still not a sign of the bags...

BA baggage enquiries, now there's a misnomer if ever I have heard one, the sour faced Gorgon on duty, was an absolute waste of organic material, 2 lies later we get a more senior person arrive, the look on his face as he turned to the Gorgon was priceless when he was told the lie ( it didn't quite make up for the 28 hours of pain, but I did crack a smile)...

Anyway still no joy although I was handed a delayed baggage form and told my bag would be couriered to me asap... So off I shot knowing I still had a long drive ahead...

(Long stay car park overstay charge made me baulk )

Its now Wednesday still no sign of my bag, it's collected but in the back of some van somewhere. The automated phone system had me going around in circles, requested a real operative which it finally connected me too but prior to that it asked me to complete a survey ( I was so eager to go through this) I pressed 1 and sat back for my chat, customer services offer nothing more than "it should be with you by this evening" so I begrudgingly said fine and waited for my survey to cut in, nothing, it sat there latching on to the Customer services call...

Now some of my issues are clearly beyond BAs control but, the sheer lack of information from it's employees and the inability to escalate to higher authority was exasperating... Tannoy's from other flight operators were informative and frequent, fuc* all from BA, when approached I can't help you...

I for one will not be flying with them again, my colleague flew easyJet and was kept up to date with how they were tackling the initial issue...

BA hang your head in shame you are a shower of shi*

Does BA even have staff working in customer services? They don’t have a direct email address, their website leaves you chasing your tail, and confusing direction of who to contact. Then when you try and call them, their “agents are busy taking other calls so call back later”!?? Really BA, because i have nothing better to do than to call you to resolve an issue that can’t be resolved through your website or through my account. Absolutely appalling service, save your money and go else where.

I did not receive my baggage at my destination AND on my return flight. We were told missing bags would either be on the next flight or the flight after that, as BA had made the decision to prioritise bicycles (oversized luggage) and leave our bags behind in the UK. This is not acceptable. We had to cancel our plans and lost a day of our holiday.
On the way home after waiting at the baggage carousel for over an hour, it was announced at 1.15am that there was an issue and we should either come back or fill in a form on-line and our bags would be delivered. It took a trip back to the airport the following day and a stressful 3 days before I was reunited with my luggage. To lose your luggage not once, but twice in one trip is disgraceful. Shame on you BA!!

Total clowns, no customer service, send you round in circles online, cannot speak to a human, totally unacceptable and unprofessional.

If I could give no stars I would! BA cancelled our flights to New York, we were due to fly in 3 weeks and we are nowhere near to getting our money back so we can rebook our trip. I was told originally that they would not refund to a different payment method as my credit card had be closed down. A supervisor then agreed to pay the money onto a different card, she told me that it was going to take 7 days to get an answer from the refund team, I said this was unacceptable as this has been going on for 3 weeks already, she shouted at me and slammed the phone down. I can now not get any answer from BA as to where my money is, when I’m getting it back nothing. Everyone I speak to is condescending, rude and aggressive. I will never book a flight with them again as long as I live.

Horrible , very unprofessional, never use them.

British Airways customer services department is easily the most hard to reach, uninterested, arrogant and overall the most horrifying and despicable customer services department in the history of aviation.

We flew from Newcastle to Kuala Lumpur last month, & BA cancelled the Newcastle to London leg of our journey.

They said nothing to us whatsoever at Newcastle airport about why this was happening - just that no alternative flight to London was available. No apology. No explanation. No empathy. No guidance or alternatives. No nothing.

So we had to drive all the way to London to catch the second leg of our journey to Doha with Qatar airways.

Little did we know - British Airways had already cancelled our tickets without telling us. Who does that? What kind of psychopath?

The journey to London resulted in a speeding fine for me, cost us fortunes in petrol to London & back and 7 days’ parking at Heathrow terminal 3.

On the way there BA messaged us to offer us a new flight to Kuala Lumpur the next day, via Amsterdam. Unacceptable as this would mean completely changing our itinerary and hotel arrangements.

The inconvenience meant we missed the London to Newcastle return leg. This was also ignored by BA and has never once been addressed, along with every other aspect of the nightmare that they so casually inflicted on the very holiday we had spent months planning so meticulously.

According to the European regulations laid out in great detail on the British Airways website, if they cancel your flight then you are entitled to a refund.

But if you think British Airways follows the law, then I have some beach front property in Nebraska I’d like to sell you.

Naively, we applied for this refund upon retuning from holiday, and received several emails over the course of several weeks saying “sorry for the delay, your case is being dealt with.”

This morning I logged into the case management system on the BA website to find the phrase “case closed” and a green tick next to the case. That was all.

No compensation. No summary of their findings. No acknowledgement that they are now in breach of the law by failing to compensate four cancelled flights plus other delays, travel and food and accommodation costs and missed medical appointments and lucrative professional engagements. No explanation whatsoever was offered. No reasoning was given. No response. No evidence that a human being even works in their god awful complaints team. No apology. No money back. No attempt to mitigate the offence in any way. Just “case closed.”

Wow. Imagine hating your customers that much! How unbelievable!! I would give these morally bereft monsters ZERO stars in this review if I possibly could.

In other words, here is what they say at British Airways customer service: “…we don’t care about the law, we don’t care about customer service. We don’t care if we cancel your flights, leave you high and dry and with no option but to pay vast sums of money in order to fix your travel arrangements via alternative means at your own expense. It’s funny to us. It’s hysterical in fact. Why? We hate you all. We don’t even answer our phones. Don’t like it? Good!! Hahahahahah. Ha.”

Absolutely. Utterly. Completely. Irredeemably. Appalling.

SO so grotesque and disgusting it beggars belief.

My faith in British Airways has absolutely been shattered into a million pieces and destroyed.

Never ever use them again.

Avoid this criminal, criminal company at all costs. For your own sanity.

Called the BA helpline over 10 times this week to make a flight change, can't get through...

Flying from Manchester to Montreal via Heathrow- BA just cancelled the flight at 2am the day of the flight (at 9 pm) - no alternative offered at all! So we took the train at a cost of almost £1k so far
- BA said sorry
- no refund (but we didn’t have a flight to take??)
- try the complains team they said

They are hopeless - I urge people to complain about them when they go wrong and it might help them to put things right in a professional manner!
Ps - easyJet and Ryanair are much better

We purchased return flights on British Airways four and a half months in advance at £183 each. A month in advance, they cancelled the outward flight. We had to ask for a refund (one was not offered), as the alternatives they offered us were not possible for us, and we wanted to keep the return flight. We had to make alternative arrangements without having secured a refund.
5 days later we got an email saying we could have a refund of £7 (yes seven pounds) each. (To get the refund there was no link in the email; you have to phone and endure the extremely lengthy messages, etc.) We feel this is unprincipled as well as extremely poor customer service. Their customer service is not easily available on the phone.
If we were not to take the refund they would cancel our return flight as a routine, as they will think we have not gone and so don't need to come back. So we are forced to accept their £7 refund using an arduous procedure.
Not good, British Airways!

Useless. Cancel flights right before return journey. Customer service line takes ages. No help at all. Alternatives are not workable. Fly with someone else

The massive deterioration in BA is so sad. Whether it is customer service, staff attitude and politeness or operational performance, all of it is seriously rubbish. There is absolutely no difference in the quality or level of performance in any respect when compared to budget airlines. So either take a very hard look at yourselves and be accountable or reclassify yourselves as a budget airline.

Booked a UK domestic flight but the confirmation email highlighted the fact that I had chosen the wrong date so immediately cancelled. Under their refund policy that is permissible within 24 hours of booking. I received the refund notification email over a week ago and no refund has happened but they have charged my credit card for the original booking. American customers who have paid by card have to get a refund within 7 days. It is now day 10 here in the UK and have seen reviews that it could take 30 days or even months to get a refund. That's just not acceptable, it's appalling customer service. So they haven't refunded, I was going to rebook but now can't. As an Executive Club member I think their customer service is appalling.

Flight cancelled to Ibiza an hour from the airport with an alternative of a night in the airport, 0600 flight to Alicante the day later...5 hour layover then flight to Ibiza, so 24 hours late.
Booked Easy Jet instead and goy into resort 3 hours late...BA should have relationships with other airlines in the UK! Now trying to sort claim, my original flight has been deleted and the alternative listed stating flown....you need the original flight to claim!!! 5 calls later with different advice everything. This company has major issues.

Come on BA. You need to get this right. Over an hour delay bringing us here from Gatwick. Excuse was, staff had not arrived! Got on the plane, the pilot said the original pilot was sick so he had to drive all the from the south.
Now, going home from Malta, you are delayed by nearly 3 hours? Shameful really. You cannot keep making mistakes and expect loyal customers.

Just watched 6 Ryanair coming in, changing around in 30-40 minutes and leave.

Unbelievable. We paid over £1K for our flight and very very very disappointed 😞

I have flown with British Airways twice this year, once to Dubai and once to Bodrum, and both experiences were incredibly disappointing.

On the flight from Dubai, the in-flight entertainment system in my entire section wasn't working. We had to sit through an 8-hour flight with no TV, which was extremely frustrating. To make matters worse, by the time the food service reached us, most of the options were gone, leaving us with whatever was left. The air hostesses were extremely unhelpful and showed no concern for our discomfort.

The flight from Bodrum was even worse. The entire plane didn't have water. We had to use bottled water to wash our hands after using the bathroom, and they couldn't serve any hot drinks due to the lack of water. British Airways seems to be trying to maximize profits by cramming as many rows of seats as possible, leaving no legroom. I am 5'1" and could barely fit in my seat, so I can't imagine how anyone taller could manage.

Overall, these experiences have left me extremely dissatisfied with British Airways. The lack of basic amenities and poor customer service are unacceptable, and I will be reconsidering my airline choices in the future.

On a four flight booking, going through Heathrow from Manchester to Kalamata and back - one was cancelled and rearranged with less than 10 hours notice, three were delayed, we didn’t get the seats we paid for and they lost our luggage . Best in the world? I don’t think so. Never, ever again will I book with them.

Words cannot describe my disappointment and anger at British Airways. Our flight to Amsterdam was delayed which is poor, but on the way back they didn’t even let us on the flight as they had oversold seats on the plane and decided it was us that had to suffer. No communication, none of the British airways staff gave a F***, and now we’re going back to check in to collect our bags and reload. I will pray from this day onwards that British airways goes bust and we the paying suffers can have the final laugh. I hate you BA.

Lost our bags going into the vacation of our dreams. Updates never happened. Portal was delayed and not updated. Phone calls fell on deaf ears. Requests to talk to supervisors denied. Just awful all the way around. My wife is crying and sick to her stomach. Accidents happen but the total lack of concern or customer service is inexcusable.