I ordered 2 neck pillows for my holidays The took the money, and nothing has arrived. I have emailed numerous times and never had a reply, I have had to contact my bank for a refund of my monies I... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... Voir plus
Absolutely appalling experience. My order was placed in June, but when it became clear they couldn't deliver within the agreed timescales, I asked to cancel the order. I was told this wasn't possi... Voir plus
Having had a Tempur pillow for many years, which had seen better days. I was very sceptical about getting a new pillow. Having seen several makes of these “Contour Relief Pillows” which looked comfort... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Coordonnées de contact
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, Royaume-Uni
- support@britishpillow.co.uk
- britishpillow.co.uk
3,0
Moyen
207 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ok pillow - customer services poor
Pillow arrived late and when I tried contacting company via email/phone/messenger no response and they blocked me which didn’t bode well as I only wanted answers to where the item was and of course, this was so unprofessional. Pillow ok not the best ergonomic pillow I’ve had and I bought the case too so pillow keeps sliding off bed - maybe I fidget too much! Overall: pillow ok, bit overpriced and it’s a shame the customer service so poor (non existent) as you query the authenticity of the company which is sad if they are trying hard to build it up.
18 juin 2025
Avis spontané
I ordered on June the 9th and received…
I ordered on June the 9th and received a notification thanking me for my order and to say the item has been dispatched. It seems that it has showing as processing at the transport hub since 8.48 pm on the 10th. I contacted tbpc to say the item hasn't arrived although it was supposed to be express delivery. I'm now wondering if it is a scam . I did get a reply from tbpc initially asking for the order number, but after responding to them haven't received any further update. Contacting Evri ( the delivery company) they said it would be delivered on the 16 and they would contact me on the 17th before 10 am if I hadn't received it still.
It is now 15.45 on 17th and I've still had no contact . I can only presume that tbpc are poor payers to the courier company or Evri are just being useless as usual; but either way TBPC are seemingly terrible at customer service. I also tried calling them on their number which is only a mobile number, which again seems very suspicious.
I certainly wouldn't recommend buying from this company.
17 juin 2025
Avis spontané
I didn't have to wait long for the…
I didn't have to wait long for the pillow and when it came it was perfect.
27 mai 2025
Réponse de The British Pillow Company
Thank you so much for sharing your experiance with us.
Réponse de The British Pillow Company
Thank you so much for sharing that — we're genuinely thrilled to hear you finally got a good night's sleep! 💤
Wishing you many more restful nights ahead. 🙌
Customer service were really responsive…
Customer service were really responsive and helpful. The pillow itself is a god-send. I haven't had neck pain since I have been using it. It's a winner for me.
30 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you so much for your kind words! We're thrilled to hear that the pillow has helped relieve your neck pain and that our customer service team was able to support you. Your feedback truly means a lot to us!
Best buy ever.
Initially I though buying a pillow for this price was expensive, but would give it a try and if it didn't work I could get a refund. Bit dubious when it arrived as it looked like a rolled up newspaper but it gradually expanded. After just two nights no more stiff neck or shoulders in the morning. Well happy, wished I'd tried it earlier. Would definitely recommend this product. I am not saying this because I think it's what the manufacturer wants to hear, I am saying it because for me it has really worked and improved my mornings, usually spent stretching to relieve the stiffness !
28 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you so much for your honest and thoughtful review!
We totally understand your initial hesitation — it's not every day you expect a life-changing pillow to arrive looking like a rolled-up newspaper! 😄 We're genuinely thrilled to hear that the Contour Relief Pillow has made such a positive difference to your mornings. It's feedback like yours that keeps us going.
Thank you again for giving it a try and for recommending us! 💙
Great experience
I can’t comment on the use of the pillow as it’s for an upcoming holiday but the purchase and delivery was great so no complaints. Delivered my pillow very quickly and efficiently.
30 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you so much for your kind words!
We’re glad to hear your purchase and delivery experience was smooth and efficient. Wishing you a restful and pain-free holiday — we’re confident the pillow will be a great companion!
Safe travels and thanks again for choosing us! ✈️💙
Just into my fourth night
Just into my fourth night. So far I have noticed an improvement in the way my neck and shoulders feel in the morning. My only down side is that the pillow slides about on the bed quite a bit. We use cotton sheets.
26 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you for your honest feedback!
We're really pleased to hear you're already noticing an improvement in your neck and shoulders — that's exactly what our pillow is designed for. Regarding the sliding, cotton sheets can sometimes reduce grip.
Appreciate your support and hope the comfort continues to improve!
It seems to have made a difference to…
It seems to have made a difference to posture, would of liked it a little thicker, but early days yet.
19 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you for your feedback!
We’re glad to hear it’s already making a difference to your posture. The pillow is designed to adapt slightly over time, so you may notice more support as it settles. That said, we’ll definitely take your comment on thickness into account as we continue improving our product.
Appreciate you giving it a try — hope it continues to help!
very pleased with the prompt delivery…
very pleased with the prompt delivery after making my order online.
unfortunately I purchased the pillow because it was being recommended that my snoring at night would be much improved. But according to my dear husband, it has made no difference at all !! I have slept on it this past 3 nights.
22 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you for your honest feedback!
We’re glad the delivery was prompt and that you’ve given the pillow a fair try. While many customers have experienced better breathing and reduced snoring due to improved neck alignment, we understand that every sleeper is different.
Feel free to keep using it for a bit longer — some adjustments can take a few more nights. And of course, if you need further assistance or would like to explore return options, we’re here to help.
Poor quality pillow case
The pillow case that was on the pillow is very poor quality. It matted and bobbled within a few days of receiving the pillow. I have not tried the extra one I bought as yet. Can I be sent a replacement pillow case please.
20 mai 2025
Avis spontané
Réponse de The British Pillow Company
Hi there,
Thank you for your feedback, and we're really sorry to hear about your experience with the pillowcase.
That’s certainly not the standard we aim for. We’d love to make it right — could you please send us your order number or email us at support@britishpillow.co.uk so we can arrange a replacement for you?
We truly appreciate you bringing this to our attention and giving us the chance to fix it.
Réponse de The British Pillow Company
Thank you serena for lovely feedback
Pretty impressed
Pretty impressed after just over a week of use. Seem to sleep better, very comfortable. Happy with purchase & service
20 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you so much for the kind words!
We’re really glad to hear you’re already feeling the difference after just a week. Sleep comfort is everything — and we’re happy we could deliver both the product and service you expected. Sleep well!
This pillow has really helped me,I'm…
This pillow has really helped me,I'm now sleeping through the night,which I've not done for years.
The pain in my neck is easing hopefully with more use it will disapear altogether . So far really pleased with it.
7 mai 2025
Réponse de The British Pillow Company
Thank you so much for sharing your experience!
We're genuinely happy to hear you're finally getting a full night's sleep — and that your neck pain is easing. Here's to even more restful nights ahead and continued relief!
Great pillow
I purchased this pillow last week.
I always have disturbed sleep for not being able to find
a comfortable position.
This pillow seems to have helped already.
Not even a week using it yet.
I love it.No stiff neck in the morning.
I know it will help me try to get restful sleep rather than tossing and turning all night long
18 mai 2025
Avis spontané
Réponse de The British Pillow Company
Thank you for your lovely feedback!
We're so pleased to hear the pillow is already making a difference in your sleep. Wishing you many more peaceful nights — and no more tossing and turning! 😊
No indication on size or dimensions of…
No indication on size or dimensions of the pillow so it does seem larger than expected.
There should be some indication on the website listing about what body type it would suit as i'm a slim frame and petite.
Surely that goes against the Trade Descriptions Act 1968 if you mis-describe something's size or leave it out?
I may have to return it.
28 avril 2025
Avis spontané
Réponse de The British Pillow Company
Hi there,
Thank you for your feedback, and we’re sorry to hear that you were disappointed with the pillow sizing.
We’ve checked our records and were unable to locate an order under your name. If you did place an order with us, could you please send your order number and details to support@britishpillow.co.uk? We’d be happy to look into this further and assist you directly.
For clarity, we do include detailed dimensions and sizing guidance on our product pages, and we’re continually working to improve this based on customer feedback — including guidance for different body types.
Regarding your reference to the Trade Descriptions Act 1968: we take compliance very seriously. The Act prohibits false or misleading information, and we make every effort to ensure our product descriptions are clear and accurate. If any detail feels unclear or missing, we truly appreciate it being flagged so we can address it promptly.
Looking forward to resolving this with you.
Best regards,
The British Pillow Company Team
Warning!!
Warning!!
Dreadful service, been waiting over two weeks despite paying for express service. Emailed and no response.
Telephoned and got through to a call centre who promised it would be with me the next day- guess what, it wasn’t.
Still waiting , beginning to doubt it’s even a real company , buyer beware !!!
Update- despite comment saying it would be here, it isn’t. I’m now being told it’s DHL fault
10 mai 2025
Avis spontané
Réponse de The British Pillow Company
Hi Clare,
We’re really sorry to hear about your experience — that’s certainly not the level of service we aim to deliver, and we completely understand your frustration.
After checking, we can confirm that your order is out for delivery today with DHL (estimated around 16:43). You should receive it shortly, and we truly appreciate your patience during this delay.
We also apologise if our communication hasn’t been up to standard — we’re currently resolving some technical issues that affected response times and fulfilment, but we’re working hard to improve this.
If you still have any concerns once your order arrives, please don’t hesitate to reach out directly to us at support@britishpillow.co.uk — we’re here to help and make things right.
Kind regards,
The British Pillow Company
Not happy
I'm not really happy with the pillow it's smaller than the pics on the website, how can I return the pillow??
6 mai 2025
Avis spontané
Réponse de The British Pillow Company
Hi there,
Thanks for your feedback, and we're really sorry to hear you're not satisfied. After checking our records, we couldn’t find a pillow order under your name — it looks like you may have purchased a pillowcase from us, but not the actual pillow.
It’s possible the pillow you received came from a different seller or website. Our official pillows are only sold via our website and selected authorised platforms, and all product dimensions are clearly listed on our product pages.
If you believe there’s been a mix-up or would like us to help clarify, feel free to contact us directly at support@britishpillow.co.uk — we’re always happy to help.
Warm regards,
The British Pillow Company Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.