Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
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Lisez les avis des autres
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider... Voir plus
L'entreprise a répondu
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.H... Voir plus
L'entreprise a répondu
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them. **Up... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are Broadband Genie - the UK’s most trusted independent, unbiased broadband experts and comparison site. We launched in 2004 and our tools have saved hundreds of thousands of people time, money and stress, whether upgrading their broadband connection, or choosing broadband for the first time. We push the UK’s broadband providers to bring you the best possible broadband deals, speed and quality and we make your options clear. We are broadband geniuses. We are Broadband Genie.
Coordonnées de contact
9 Hills Road, CB2 1GE, Cambridge, Royaume-Uni
- 01223 297862
- feedback@broadbandgenie.co.uk.
- broadbandgenie.co.uk
4,5
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
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Switch was handled very efficiently
Switch was handled very efficiently, with good communication throughout. I also received a gift card, which was equivalent to three months’ subscription, which was a great bonus!
30 juin 2026
They helped me solve a problem I was having on my internet provider's website
I ran into an issue when trying to purchase a broadband contract through Broadband Genie. The checkout flow with the provider was not working correctly, which meant I couldn’t complete the order with the advertised discount.
When I contacted the internet provider directly, their support team was unable to resolve the issue and suggested that the offer no longer existed.
The Broadband Genie team, and Adam in particular, took ownership of the situation and resolved it within a week. The issue was escalated and fixed, allowing me to proceed with the contract as expected.
As a result, I was also issued a voucher, which was a positive addition to the experience.
Separately, Broadband Genie stands out compared to similar comparison services due to the breadth of providers available on the platform, including a wide range of mobile and broadband operators.
26 juin 2026
Avis spontané
You need to call them to confirm
I used Broadband Genie to switch to Rise Fibre. Rise confirmed that Broadband Genie failed to notify my previous supplier of the one time switch and therefore I have had to pay £92 to my old provider to avoid legal action. Lucky from Rise advised that all customers of Broadband Genie should call up to check that the one-time switch has been processed. BroadbandGenie provide quick professional responses
3 juin 2026
Avis spontané
Réponse de Broadband Genie
Hi Richard,
Firstly to introduce myself, my name is Chris and I am the Interim MD at Broadband Genie. I wanted to confirm we do not notify any previous suppliers when customers switch providers. Your new provider should handle the entire process on your behalf, including canceling your old service.
Could you please contact me at chris.said@broadbandgenie.co.uk as I am already in discussions with Rise Fibre here on updating the advice they give to their staff. Your order reference would be very helpful here.
I look forward to hearing from you.
Regards,
Chris
Further to this I have received feedback from Rise Fibre on this switch and they have listened to the phone call between yourself and their telesales agent and have provided the following information:
"Unfortunately the customer’s statement isn’t reflective to what is on the call with our team. The agent had mentioned that if OTS wasn’t showing as expected they should have sought advice on OTS before completing the order and tried to support the customer. OTS wasn’t completed at the time of the sale.
Overall, unfortunately it seems like the customer misunderstood the OTS process and the consequence of what not processing it meant for themselves."
As discussed please feel free to email me if you dispute any of the above.
Kind regards,
Chris
This company done exactly everything…
This company done exactly everything correctly and in good time Extremely pleased.
27 janvier 2026
Réponse de Broadband Genie
Thank you for the kind review James, it's really appreciated. Enjoy your new broadband
Was sold a 5g three mobile broadband…
Was sold a 5g three mobile broadband deal that was advertised as 200mbps when it averages 1mbps. Three broadband is appalling and broadband genie totally mis-sold the package based on totally falsely advertised speeds. Three broadband customer service is pretty awful too and they seem to have no real clue about the speeds and services you should receive or how to address issues with network coverage. Desperately disappointed with my experience in every way possible. Provided Broadband Genie with postcode 16 days ago and still no response as to why they are falsely advertising these packages. UPDATE I provided information requested below but broadband genie and three have done nothing with jt
3 juin 2026
Avis spontané
Réponse de Broadband Genie
Hi there, I'm Pete from Broadband Genie. Firstly I'm really sorry you've had a poor experience, but we look forward to making this right for you.
Three give us a specific list of postcodes to show their 5G products to ensure we only show them in high performing areas so we're very sorry to hear this. Could you possibly send your postcode to feedback@broadbandgenie.co.uk so we can raise this with Three?
In that email could you also give us the details about your purchase and we will look into the issue with your voucher too.
Thanks and apologies again,
Pete
Update: 29/06/26 - I am sorry you haven't heard back from us. We have checked everywhere and haven't found an email from you in any of our inboxes/spam folders etc. We have requested your contact details through Trustpilot, but that request has now expired. We would like to make this right so please contact me on peter.ames@broadbandgenie.co.uk if you are able. Thanks, Pete
Promised a no hassle £50 credit for…
Promised a no hassle £50 credit for using them to switch to Three.Unbeknownst to me the link between Broadband Genie and Three had not registered my switch to enable such a voucher to be forthcoming.Head of marketing Peter Ames underwent a thorough investigation,and although still not reimbursed yet by Three has been kind enough to provide my chosen vouchers in rapid time.Thanks Pete for all your thoroughness and expedience enabling a high experience score.Well done.
1 mai 2026
Avis spontané
Réponse de Broadband Genie
Hi there, I'm really to sorry you've been having an issue with your £50 credit. We do not reject the orders ourselves, nor do we share your email with anyone, so I wonder if you might have used another site.
Regardless, I'd really like to resolve this for you, so could you please email me personally on peter.ames@broadbandgenie.co.uk and we'll with all the details of the issue you're facing and we'll look into it for you.
Hope to speak to you soon,
Pete from Genie
Update: We're very pleased to have been able to sort this for you. Many thanks for the updated review and enjoy the voucher!
Good site.
Game coverage could be broader.
Games I could play where presented well.
Very much enjoyed meeting new players.
28 avril 2026
Excellent service
Excellent service. I received my voucher as promised. I would recommend this.
28 avril 2026
Excellent reception very happy as long…
Excellent reception very happy as long as price doesn’t rise too much
28 avril 2026
Totally forgot I had still to collect…
Totally forgot I had still to collect the reward. So grateful for the reminder.
28 avril 2026
Réponse de Broadband Genie
You are very welcome! Hope to see you again for another switch.
Pete at Genie
Very efficient process to get the…
Very efficient process to get the rewards voucher.
I had actually forgotten about it before I got my email!
28 avril 2026
Réponse de Broadband Genie
We're really happy to hear that! Hope to see you in a little while for your next switch.
Bonus reward that I'd forgot about👍🏻
Didn't have to do anything - received an email saying my reward had arrived and it was a super easy process to follow.Picked my reward and within seconds got an email confirming such👌🏻👌🏻👌🏻
28 avril 2026
Great service
Great service, rewards delivered on time and as expected. Highly recommend!
14 avril 2026
Réponse de Broadband Genie
Thanks so much! Hope to see you again for your next switch.
Never received vouchers
Used them to Get Vodafone Fibre Broadband never got my vouchers they said I would get been with Vodafone 12 months now emailed Broadband Genie and got a generic email wouldn't recommend them.
**Update had a response on the 27/04/26 From P/A who works for Broadband Genie asking for additional information like my Web order date ordered and voucher value and asked to send to there requested team I have done this on the same day and have heard nothing so once again this falls on deaf ears!!
Update 06/05/2026
*Peter E from Broadband Genie has delt with this matter very professional and promptly and complaint thank you once again Peter
24 avril 2026
Avis spontané
Réponse de Broadband Genie
Hi there, it's Pete from Genie here. Sorry to hear you've had issues with your voucher. The sending of vouchers for Vodafone is handled entirely by themselves and their partner Giftcloud. But we'll do our very best to help you with this and get it all sorted. I will follow up over email today.
Many thanks, Pete.
Urgent safeguarding
I'm waiting for my 140 pound gift card I've email yourself giftcloud and vodaphone as I am under safeguarding after a victim of assault to relise the Token so I can use it for food obviously dosnt read there urgent emails mp and solicitors involved re safeguarding and vunlability they can override and send the token I signed up in jan Vodafone agree Hooe this can be resolved today by a human not a template
24 avril 2026
Avis spontané
Réponse de Broadband Genie
Good morning, I am very sorry to hear about the issues you are facing. We will do all we possibly can to help. It's important I state that the sending of vouchers is handled entirely by Vodafone and their partners, Giftcloud. But again, we will do all we can to help here. We have received your emails and will be back in touch there.
Many thanks, Pete from Genie
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