Really smooth process. They weren’t the absolute highest quote I received, but they were much better than the big-name sites, and I’d read reviews about some higher quotes on other sites being reduc... Voir plus
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Lisez les avis des autres
Great experience overall. I sent in a device under the faulty power category and, although there was a bit of initial confusion during inspection, the team handled everything professionally when I... Voir plus
They were great and helped me resolve a problem I had unlinking iCloud from the phone I sent them. And they paid the full quote given online straight into my bank, unlike other phone buying companies.... Voir plus
Sold my iphone with broken camera to this company - This company paid me so fast. No negotiation. I was honest about the damage to my phone and so were they. They paid me what they promised.
À propos de l'entreprise
À propos de Broken Fones
Écrit par l'entreprise
Welcome to Broken Fones, a leader in the UK mobile buy-back market. We specialize in purchasing phones that may have cosmetic damage but remain fully functional. Our mission is to offer fair and competitive prices, ensuring every device’s true value is recognized.
At Broken Fones, we are deeply committed to sustainability. By extending the life of mobile phones, we contribute to a greener, more eco-friendly future. Our Trustpilot reputation showcases our unwavering dedication to transparency, efficiency, and customer satisfaction.
Join us and discover your phone’s worth with a trusted partner that values both your device and the planet.
Coordonnées de contact
259 Hospital Street, B19 2YF, Birmingham, Royaume-Uni
- hello@brokenfones.com
- brokenfones.com
Swift transaction
Swift transaction. Excellent price for device, all complete within a couple of days.recommended
9 août 2024
Great service have a price for phone as…
Great service have a price for phone as I’d described it sent QR code scanned at post office. Sent it off within 48 hours they received and day after money was in my account. Great service.
3 avril 2025
Réponse : Broken Fones
Hi Frida,
Thank you for the fantastic review!
We’re so pleased everything went smoothly—from getting your quote and scanning the QR code at the Post Office, to receiving your device and getting the payment out quickly. It’s great to know you were happy with the service!
Thanks again for choosing Broken Fones—we’re always here when you need us.
Kind regards,
Adam
Broken Fones Support Team
Very easy to complete details online
Very easy to complete details online, very clear instructions on ho to send and fast payment once delivered. 5 stars service.
3 avril 2025
Réponse : Broken Fones
Hi Terrance,
Thank you for the fantastic 5-star review!
We’re really happy to hear the process was smooth, the instructions were clear, and the payment was fast. That’s exactly the kind of experience we work hard to provide.
Appreciate you choosing Broken Fones—hope to assist you again soon!
Kind regards,
Adam
BrokenFones Support Team
Easy to complete details online
Easy to complete details online, clear instructions how to send and fast payment once delivered.
3 avril 2025
Réponse : Broken Fones
Hi Gracelynn,
Thanks so much for your feedback!
We’re really pleased to hear the online process was easy, the instructions were clear, and the payment was quick. That’s exactly the kind of experience we aim to deliver every time.
Appreciate you using BrokenFones — we’re here whenever you need us again!
Kind regards,
Adam
BrokenFones Support Team
Amazing service
Amazing service. I wasn’t sure I’d get full amount they offered initially due to the damage of my phone but they stuck to their original price which was may more than I was expecting.
3 avril 2025
Réponse : Broken Fones
Hi Rocky,
Thank you for your lovely review!
We’re really happy to hear you were pleasantly surprised by the final offer. We always aim to be fair and transparent with our pricing—so if a device matches the condition selected, we stick to it, no matter the expectations.
Appreciate you giving us a try, and we’re here whenever you need us again!
Kind regards,
Adam
BrokenFones Support Team
I sent my iPhone 14 Pro on Friday
I sent my iPhone 14 Pro on Friday. The phone arrived and funds put in my bank account within 24 hours. Amount received was expected. I would recommend Broken Fones for selling your mobilez
26 mars 2025
Avis spontané
You service are great all round
You service are great all round, I have been with you for long time now and not had a single problem with any transaction.
1 avril 2025
Avis spontané
First class service
First class service, got pie what was promised. Customer support helped me to get the free postage label as I was struggling to. They also gave me option to get it via post.
28 mars 2025
Avis spontané
Process form valuation
Process form valuation, to posting, to checking and receiving the money as per valuation was quick, easy and straight forward. I was little apprehensive as I had never use Broken Fones. So glad that it was as described and I was kept informed via email.
3 mars 2025
Avis spontané
Good experience again
Good experience again. This is second time I used this company. Well done to you guys.
17 mars 2025
Avis spontané
Easy and quick
Easy and quick. No bother at all, we received the amount without any problem.
16 septembre 2024
My experience was very good
My experience was very good. Very amazing customer service. They granted me full quotation. Will use again.
16 septembre 2024
Kept me up to date with emails…
Kept me up to date with emails throughout the whole process from start to finish.especially happy with the customer service experience which to be honest are hard to com by, spoke to Adam today and he was very professional.
9 septembre 2024
Super simple service to use
Super simple service to use, very low input indeed on my side and I was paid the same day they received my device! Excellent customer service.
2 janvier 2025
Great communication and very fast…
Great communication and very fast service. Would really recommend to anyone selling their old phone.
14 août 2024
Fast and efficient service m
Fast and efficient service m. Payment received within 2 days of me sending my phone. Would highly recommend.
13 août 2024
My phone was broken so selected right…
My phone was broken so selected right category, I was quoted accordingly. After they received my phone they paid me straightaway.
14 août 2024
Last year I sold my phone to this…
Last year I sold my phone to this company. I found process very easy and fully remotely. They kept initial quote and paid me full price.
12 août 2024
After two days my phone was delivered…
After two days my phone was delivered to the address via Royal Mail. I was paid via bank transfer. It was very seamless.
12 août 2024
Very poor service will not recommend to use them
Posted the phones 2 weeks ago received email that they receive the phone but no payment received till today does not reply to there email and have no other way to contact them
5 mars 2025
Réponse : Broken Fones
Hi Faheem,
Thank you for your feedback.
Here’s a summary of your order:
Order Created: 05/03/2025
Device Received: 11/03/2025
Returned to Sender: 25/03/2025
When you placed the trade-in, you selected the Faulty - Powers On condition. However, upon inspection, our technicians found that your phone was stuck in Restore Mode due to a faulty motherboard. This condition doesn’t meet any of our trade-in criteria.
We sent you an email at the time with details and options, but unfortunately, we didn’t receive a response. As per our policy, when we don’t hear back within 14 days, we automatically return the device.
Please note, we offer support via Email, WhatsApp, and Telephone, all listed clearly on our website. We’re always here to help and happy to clarify anything further.
Kind regards,
Adam
BrokenFones Support Team
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