Just today, I purchased a Land Rover discovery sport and I can honestly say that from first entering the building and meeting Alex last week to sealing the deal today, I have had nothing short of a gr... Voir plus
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Lisez les avis des autres
I’m very happy with the level of customer service I received when buying a car from this company. Staff were knowledgeable, courteous and polite without being pushy. They remedied an issue with the ca... Voir plus
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Last Monday 21st September, one of my headlamps had blown while I was driving down from Scotland to Catterick. I went to a few garages in Catterick but they were unable to help as they either had to... Voir plus
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Really nice experience at Browns of Richmond. I was looked after from start to finish by Ian who was professional, knowledgeable and friendly. My new Tesla was exactly as advertised, well priced and... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.
Coordonnées de contact
17 Racecourse Road, Richmond, North Yorkshire. , DL10 4SU, Richmond, North Yorkshire. , Royaume-Uni
- 01748440999
- Sales@brownsofrichmond.co.uk
- brownsofrichmond.co.uk
4,9
Excellent
157 avis
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Highly recommend
Very welcoming and friendly garage/staff who can’t do enough to please you. Lots of expertise and knowledge at hand - Michael was brilliant in finding us our new car - we even drove it home the same day! Overall 10/10 experience for us, would definitely recommend Browns of Richmond!
28 septembre 2025
Avis spontané
Réponse de Browns of Richmond
Dear Scott, Thank you for your fantastic 10/10 review and recommendation.
We're delighted to hear that you had such a positive experience with us and that Michael was able to help you find the perfect car.
Its great to know that our teams knowledge and commitment to customer service helped make the process smooth and that you could drive your car away the same day. Kindest regards the Browns Team
5 stars couldn’t fault anything
5 stars couldn’t fault anything. Great service, the staff are very informative and knowledgeable about cars giving great advice when you’re struggling to choose. Showroom is very smart. Staff are all friendly and welcoming. Our dog even got some treats and was fussed over.
14 janvier 2026
Avis spontané
Réponse de Browns of Richmond
Dear Gemma, Thank you for your lovely 5* review. We're delighted our team helped you find the right car, sometimes choosing a vehicle can be a difficult decision, so getting the correct advise and information makes the process a lot easier.
We appreciate your support and look forward to seeing you again in the future. Kindest regards the Browns Team
What a lovely welcoming showroom
What a lovely welcoming showroom. Staff are all lovely from the receptionist to the sales team and service staff. We always get a cup of tea and biscuits, even our fur babies get biscuits too. Lovely place to go. Would highly recommend.
1 février 2026
Avis spontané
Réponse de Browns of Richmond
Dear Sharon, We are delighted you enjoyed your visit to our showroom and our team made you welcome, we take pride on the friendly and relaxed atmosphere our staff create.
We are especially pleased your fur babies were looked after - we like to make sure every member of the family is looked after.
Thank you again for your support and we look forward to seeing you back in the future. Kindest regards the Browns Team
Highly recommended
Really helpful staff to put us at ease, as we have never had an EV before, talked us through everything we needed to know, highly recommended and now family nd friends use Browns as well.
11 avril 2025
Avis spontané
Réponse de Browns of Richmond
Dear Peter, Thank you for your kind review.
We are really pleased you found our staff helpful and put you at ease when purchasing your first EV.
Recommendations like yours are the highest compliment we can receive, and we're incredibly grateful for your support. Kindest regards the Browns Team
Excellent Customer Service
I’m delighted there’s a platform that allows recognition of truly excellent customer service. Alex was outstanding, as were all the staff — including the owners.
We’re absolutely thrilled with the car, but what really sets this company apart is their attitude towards their customers. Nothing was ever too much trouble. They took the time to make sure we were completely happy before we drove away, and there was no hard sell at any point.
The customer service didn’t end there — we were encouraged to get in touch in the future should we need any help or advice.
2 mars 2026
Avis spontané
Réponse de Browns of Richmond
Dear Shirley, Thank you for such a lovely review and taking the time to share your experience. We are delighted to hear how pleased you are with your new car and that Alex and the team made such a positive impression.
We believe our relationship with our customers should continue long after they drive away, so it's fantastic to know that this commitment came across during your visit.
Thank you once again for your recommendation and trust in us. Kindest regards the Browns Team
Great service, highly recommend
I bought my first EV from Brown's of Richmond, a Tesla model 3 performance. Tim looked after me and sorted everything out from start to finish. Great service, would definitely use them again for my next car.
20 septembre 2025
Avis spontané
Réponse de Browns of Richmond
Dear Stephen, Thank you for your great review. We are so pleased to hear your first EV purchase, Tesla model 3 performance went smoothly and that Tim looked after you. Its fantastic to know you are happy with the service you received and really appreciate your feedback. Kindest regards the Browns Team
Great professional service
I put my Mazda 6 in for a routine service and MOT which was done with great professionalism and courtesy. As soon as a fault was found I was informed by the technicians and they sorted it out for me there and then. I received a clean and polished car after the job was completed 👍
5 février 2026
Avis spontané
Réponse de Browns of Richmond
Dear Peter, Thank you so much for a lovely review. We're really pleased your Mazda 6 Service and MOT was carried out with professionalism and the team kept you informed when a fault was identified and resolved the issue. We really appreciate your feedback and look forward to seeing you in the future. Kindest regards the Browns Team
Good customer service and very helpful
28 novembre 2025
Avis spontané
Réponse de Browns of Richmond
Dear India, Thank you so much for the review. We are pleased you found our team helpful and we look forward to looking after you in the future. Kindest regards the Browns Team
5* service
I had my electric car MOT’d and serviced by Browns of Richmond and I can’t fault the personal service I received from them. I would highly recommend this company.
8 septembre 2025
Avis spontané
Réponse de Browns of Richmond
Dear Pam, Thank you for your for the 5* review. We're delighted to hear you were pleased with the service you received. Providing a personal, friendly experience is something we take great pride in, so it's wonderful to know that this stood out to you. Kindest regards the Browns Team
Wouldn't go anywhere else. Fantastic
I had such a great experience with Browns of Richmond and honestly can’t recommend them enough. From the moment we walked in, the staff were brilliant — super friendly, easy to talk to, and they made my whole family feel right at home.
What really impressed me was how much time they spent listening to what I actually wanted from a car. No rushing, no pressure, no trying to push me into something else. They asked the right questions, paid attention, and genuinely made sure they understood what I was after. And thanks to that, they found me exactly the car I was looking for.
If you want a dealership where the team truly cares and goes the extra mile, Browns of Richmond is definitely the place to go. Lovely people, great service, and an all‑round fantastic experience.
And if you’re thinking about switching to an electric car, seriously — go here. They’ll help you pick the one that fits your needs and save you a fair bit of money too.
7 février 2026
Avis spontané
Réponse de Browns of Richmond
Dear David, Thank you for leaving such a detailed and thoughtful review. We are delighted that your family felt welcomed and looked after during your visit.
Providing a friendly, relaxed, and pressure-free experience is at the heart of what we do, so it's wonderful to know that our team took the time to understand exactly what you were looking for and helped you find the right car. Knowing that you felt listened to and supported throughout the process means a great deal to us.
Thank you again for your kind recommendation and placing your trust in Browns of Richmond. We hope you enjoy your new vehicle and look forward to see you in the future. Kindest regards the Browns Team
Great service
Recently bought a car from Browns, Ian was exceptionally helpful and the whole team are friendly and welcoming! Would definitely buy another car from them in the future. A great experience start to finish
17 février 2026
Avis spontané
Réponse de Browns of Richmond
Dear Hayley, Thank you for your kind words, we are delighted to hear you had a great experience and that Ian was exceptional its also lovely to hear that you found the whole team friendly and welcoming. Enjoy your new car and we look forward to helping you in the future. Kindest regards the Browns Team
Great cars, Great service, Great people
Fantastic company that is a breath of fresh air to deal with. Customer focused, great knowledge and a no pressure relaxed attitude throughout.
Genuinely provided a whole different experience to main dealer "processes".
If you see a car you like at Brown's then Tim and the team will look after you superbly.
30 décembre 2025
Avis spontané
Réponse de Browns of Richmond
Dear Mr Haymes, Thank you for taking the time to leave such a wonderful review. We're thrilled you have had a great experience because we believe buying a car should be an enjoyable experience. Your kind words about Tim and the team means a great deal and we will pass on your feedback. Kindest regards the Browns Team
Excellent aftersales experience
Amazing value and the whole team were so helpful.
11 février 2026
Avis spontané
Réponse de Browns of Richmond
Hi Liam, Thanks you for your lovely review we are please you found great value with your aftersales experience and that our team made you welcome. We truly appreciate your feedback and welcome you back again soon. Kindest regards the Browns Team
Amazing!
Had a really lovely experience getting my car serviced at browns!
11 décembre 2025
Avis spontané
Réponse de Browns of Richmond
Thank you for your kind review! We're delighted to hear you had a lovely experience with us. We really appreciate your feedback , kindest regard the Browns Team
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