The whole experience from placing my…
The whole experience from placing my order until its delivered was awesome. I received my order in time and in good condition.
Keep up the good work!
27 décembre 2025
Avis spontané
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À propos de l'entreprise
Écrit par l'entreprise
At Broxtal, we believe that mobility shouldn't be a luxury—it’s the key to a full, active life. We specialize in providing high-quality wellness and comfort solutions designed to help you maintain your independence at home and on the go. Broxtal was founded on a simple mission: to make dependable wellness and mobility solutions accessible to everyone. In a market often filled with over-complicated equipment, we cut through the noise by offering a curated selection of home-use tools built for practicality and longevity. We work closely with trusted manufacturing partners to ensure that every item we ship meets our high standards for safety and performance. We believe in informed shopping. That’s why our team provides clear, jargon-free information and responsive after-sales care From lightweight mobility tools to home-use wellness equipment, every product in our collection is hand-selected for its durability and ease of use. Our focus is on "lifestyle wellness” providing support and comfort that integrates seamlessly into your home. We provide detailed specifications and honest guidance so you can make the best choice for your unique lifestyle. With dedicated support and streamlined logistics across the UK and Europe, Broxtal is here to support your journey toward a more comfortable, mobile everyday. At Broxtal, your comfort is our priority, and your trust is our greatest asset.
Coordonnées de contact
Etats-Unis
- broxtal.com
3,7
Moyen
6 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Dealt with broxtal.com for an oxygen…
Dealt with broxtal.com for an oxygen regeneration machine, answered all questions promptly, delivered in time, no problems at all and would recommend.
Barry.
12 décembre 2025
Avis spontané
Ordered an item and everything went as…
I recommend the seller, the products arrive well packed, match the description. Support gives clear replies.
10 décembre 2025
Avis spontané
Réponse : Broxtal
Thank you for your recommendation. We’re happy to hear that your order arrived well packaged, matched the product description, and that our customer support team provided clear and helpful responses.
At Broxtal, we specialize in oxygen concentrators and CPAP machines, with a strong focus on product quality, accurate information, and reliable after-sales support to ensure a smooth and trustworthy customer experience.
We appreciate your trust and look forward to assisting you again.
— Broxtal Customer Support Team
SCAMMERS
DON'T BUY ANYTHING FROM THEM!! if i can give no stars i would do it, i bought this eclectic Wheelchair for stairs climbing, and i asked the customer service if didn't suits me they said you can return it, first there was massive delay in recieving the itm very bad customer service, horrible packaging and when i tried it i didn't work for called them for return and raised 2 tickets they said the package was opened we cann't return it, of course the package was opened how can i try it if it not opened, they just want to get rid of their stuff, not reliable and deceiving not hoest they took £1130 and i said i don't mind pay extra for packaging but i can't afford to loose all this money and they said we are keeping our decision no returning, don't buy from them they are scamers just want to rip you off
25 octobre 2025
Avis spontané
Réponse : Broxtal
We need to clarify the facts of this case.
You purchased an electric stair-climbing wheelchair and confirmed acceptance of the return conditions before purchase. After delivery, the product was fully opened, used, and the original packaging was already thrown away.
For safety and hygiene reasons, and in line with our stated return policy, medical mobility equipment cannot be returned once opened and used without its original packaging, unless a verified manufacturing fault is confirmed. No such fault was established.
We did communicate with you through multiple tickets, explained the policy clearly, and explored options, but a return could not be accepted under these conditions.
We understand your frustration, but presenting this as deception or a scam is inaccurate and does not reflect the documented exchange or agreed terms at the time of purchase.
— Customer Support Team
I dont usually like to leave reviews
I dont usually like to leave reviews, but this this i felt i had to, I bought oxygen machine few weeks ago and the support team was in big help. I tried to setup the nebuliser thing but was could not figure out how to. Gladly i contacted support and got it resolved, thank you Ann for the help. I am happy with the purchase overall
2 octobre 2025
Avis spontané
Réponse : Broxtal
Thank you for your recommendation. We’re glad to hear that the experience met your expectations, from product presentation to communication and support.
At Broxtal, we focus on providing reliable oxygen concentrators and CPAP machines, with particular attention to product quality, clear and accurate information, and dependable after-sales support. Our goal is to ensure a smooth and trustworthy experience for everyone who interacts with our brand.
We appreciate your support and look forward to continued collaboration.
— Broxtal Team
Faulty No refund.
I've tried phoning them several times to return a faulty item. I sent them loads of emails and then they came up with the excuse that Fill in a form which is page 30 on their website. I had to return the item within 14 days.
28 août 2025
Avis spontané
Réponse : Broxtal
We’re unable to locate any order under the name used in this review, which suggests there may be a misunderstanding or the order was placed under different details.
We do not refuse returns for faulty items. If a fault is reported within the applicable period, we offer free return arrangements and warranty support, in line with our policy. The form mentioned is part of our standard process to ensure cases are handled correctly, not an excuse to avoid responsibility.
All our products are certified and covered by warranty.
We invite the reviewer to open a support ticket or contact us directly with an order number or email used at checkout, so we can identify the order and resolve this properly.
— Customer Support Team
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