BRXL Avis 

Réponse de BRXL

9 juil. 2026

Thank you so much for your kind words about the quality and durability of our leggings. We're delighted to hear that you've been enjoying them for your workouts.
At the same time, we're truly sorry to hear that the stitching came undone and caused a snag. That's certainly not the quality we strive to deliver.
To make this right, we'd be happy to send you a replacement pair at no cost. Our customer support team will reach out to you shortly to arrange the shipment and ensure you receive your new pair as quickly as possible.
Thank you for giving us the opportunity to fix this. If you're happy with how we resolve the issue, we would be truly grateful if you would consider updating your review to reflect your overall experience. Your feedback means a great deal to us and helps other customers shop with confidence.
We sincerely appreciate your support and look forward to making this right for you.

Réponse de BRXL

Actualisé le 9 juil. 2026

We’re truly sorry that your experience has left you feeling disappointed. That’s never the experience we want any of our customers to have. We know your time is valuable, and we sincerely apologize for making the process feel more complicated.
Please know that we have been actively working on your case. Our team has already sent you the return QR code, but it's possible the email was missed. If you can't find it in your inbox, please check your spam or junk folder, or simply let us know and we'll resend it immediately.
Your feedback is genuinely important to us because it helps us see where we need to do better. We appreciate your patience, and we're committed to making sure your return is completed as smoothly as possible. We truly hope you'll give us the opportunity to make this right.

Réponse de BRXL

3 juil. 2026

We are truly sorry to hear about your experience. We completely understand how disappointing it must have been to wait for help with your return, especially when you felt that no one had responded. That is never the experience we want any of our customers to have.
After reviewing your case, we found that our after-sales team sent you a return assistance email on June 25. It seems that our message may not have reached you or may have been overlooked.
Most importantly, please don't worry—we are here now, and we will make sure this is resolved for you. Our team is already following up again and will personally assist you through the entire return process until everything is taken care of.

Réponse de BRXL

2 juil. 2026

We're so sorry to hear that your order hasn't arrived yet. We completely understand how disappointing and frustrating it is to be waiting for your bras after two weeks, and we sincerely apologize for the experience.
Please don't worry—we're here to help. Our customer support team is already looking into your order and will do everything we can to resolve this as quickly as possible. Whether it's tracking down your package or finding the best solution, we'll make sure you're taken care of.
Your satisfaction truly means a lot to us, and we appreciate your patience while we work on this for you. Thank you for giving us the opportunity to make things right.

Réponse de BRXL

2 juil. 2026

So sorry to hear that you received the wrong item. May we have your order number? You can contact our support team support@brxlshop.com directly. Your satisfaction is very important to us, and we would like the opportunity to make things right. Please don't worry, we will definitely help you solve the issue.