Budget Italia Avis 

Assolutalamente pessima esperienza! A fine noleggio, dopo la riconsegna dell'auto hanno caricato degli addebiti non dovuti, non concordati e senza alcuna motivazione (incremento di costo del +50%!!). Nessuna risposta da parte del servizio assistenza alle mie richieste di chiarimento nonostante le ripetute email e telefonate. SONO DEI LADRI! STATE ALLA LARGA DA QUESTA COMPAGNIA

Budget Aeroporto di Muscat

Riconsegno auto con un graffio al paraurti anteriore di non più di 10 cm, probabilmente fatto da qualcuno parcheggiato di fianco a me.

Classico danno da 50/100€ in Italia; secondo le loro stime ( o meglio quelle della persona al desk) il totale è di € 362 che ovviamente pago.

Per fortuna avevo sottoscritto assicurazione che però mi chiede alcuni approfondimenti.

Vani i tentativi di mettermi in contatto con qualunque loro numero telefonico ( Omanita/italiano) o indirizzo mail per avere doc richiesti.

Morale, il loro business è noleggiare auto a prezzo "competitivo " per poi straguadagnare al momento della riconsegna.

Complimenti!

SCAM ! All they do is take your deposit and say it s for "damage" but they dont provide evidence. Don't rent from them!!!

Budget Venezia aeroporto. Negata la consegna dell'auto noleggiata nonostante sia arrivata in orario, ma stavano chiudendo e si sono rifiutati. In particolare un ventenne palestrato è stato estremamente scortese, affermando che non gli interessasse di una eventuale recensione negativa (usando termini piuttosto coloriti), davanti ai colleghi più grandi che hanno osservato in silenzio. Naturalmente nessun rimborso

Tengan cuidado con esta empresa! Me robaron casi 1000 euros inventando un daño en el auto, me lo debitaron directamente de mi cuenta. Son unos ladrones!

I called prior to arriving and took two days of non stop calling to get through. I told them are flight would arrive later than booking time and got a confirmation that they had my flight number and that someone would wait one hour after our flight lands. When we then arrive no one was there so we stayed at the airport over night. When they opened the keys were lying on the floor behind the gate. Then when we were at the counter the man was very rude, said that no one waits after closing and would not even let us finish talking and explaining. They would not give us the car even though we had already paid and bought the most expensive insurance because they said they could not give us a car back in time. This was the only 7 seater available in the whole airport. Then after a very long time trying to get the car they could give it to us but only on a new booking for three times the price! I would never recommend for anyone to use Budget in Malpensa airport.

Ho affittato un'auto a Bristol tramite Ryanair, ed al momento della chiusura mi sono stati addebitati costi assolutamente non previsti da contratto, nel particolare destinazione premier per 80 sterline. La mia richiesta di chiarimenti verso il portale giace inevasa. Servizio pessimo e da eviatare assolutamente.

Mala no,malisima.tardaron en dar el coche,no funcionaba bien,ibas conduciendo y se paraba de golpe,suerte hemos tenido de no tener un accidente, hartos de llamar por teléfono para dar quejas del coche y todo excusas, ni caso,ni intención de solucionar el problema y para colmo a los dos días de entregar el coche nos a venido un cobro extra que no tenemos ni idea de que es,en definitiva unos sinvergüenzas e impresentable.

I caution against using this really dreadful company. Yesterday we went to pick up our pre booked rental car from Budget at the Rome airport. Words cannot adequately describe how terrible their service is and how dishonest they are. We stood in a lineup for over 1 hour in gruelling heat, 36 centigrade, which is 97 degrees Fahrenheit, outside their air conditioned office. Once inside we met with a surly female agent. She proceeded with all of the manipulations you might expect from a really bad car rental company. First off they did not have our exact car, the full size DS 7 we had booked, so they wanted to give us a sub compact Mini Countryman with a much smaller trunk. I said no, give us what I ordered. The trunk has to be 544 cubic feet. Then she tried to upsell us a 7 passenger van for 300 Euros a day. I said no to that. Then she aggressively tried to get us to buy their insurance. I said no to that, which was another big discussion. You cannot use your credit card insurance in Italy as some insurance is mandatory by law which violates credit card rules. We used RentalCover.com. Their insurance was $160 CDN for 10 days and they have a good reputation. Ultimately we got a BMW 320M Diesel. Our credit card shows $1500 CDN instead of the $1100 we booked. If we went with their van and their insurance it would have been $5000 instead of our $1, 160 including insurance, assuming we get the over charge back. Do yourself a favour and avoid this disgusting company!

Quieren estafar a la gente con publicidad engañosa y vehículos que claramente son inferiores a los que tengan. La atención es pésima, te ladran

Very bad experience ! Don’t rent a car from them ! They will pretend the car has plenty of scratches just to make extra money! Bastards!

Absolute disgrace of a company.
I booked via Holiday Autos in the UK and paid in full with debit card, and was asked for credit card details when I picked up the car (standard requirement I thought), returning it in pristine condition with a full tank.
A week after I returned home I received an invoice for $40, with no reason attached, and they had simply taken the money from my credit card.
I have been emailing constantly and been fobbed off or ignored, they haven't refunded the money or given a reason why they've charged. This means they could conceivably take any amount from a card, with no reason and no accountability. Unbelievably unethical.

I cannot recommend Booking.com Car Rental or Budget Car Rental in Italy after this experience.

We booked and paid for the car rental through Booking.com Car Rental. The confirmed total rental price was DKK 2,827.55, approximately EUR 379, and the agreed deposit at pick-up was EUR 200.

At the Budget counter in Italy, we were pressured to pay a much higher amount. We asked three times whether this amount was a deposit, and three times we were told that it was a deposit related to insurance and that it would be returned after the car was returned, provided there were no damages.

That was not true. The amount has now been charged as car rental, even though the rental was already booked and paid through Booking.com. Budget’s invoice is in Italian and does not match the agreement we had with Booking.com.

We tried to show the Booking.com voucher at the counter, but it was rejected because it was in Danish. That is not acceptable. We arrived with a confirmed agreement from Booking.com, and Budget refused to respect it.

This feels like a dishonest business practice. Customers are pressured at a busy counter, told one thing verbally, and then charged for something else afterwards. That is not a misunderstanding. That is a serious problem.

Booking.com Car Rental cannot just sell the booking, take the payment, confirm the terms and then leave the customer alone when their rental partner charges a completely different amount.

Our request is simple: refund the unauthorised EUR 1,342.08.

Based on this experience, I strongly advise others to be very cautious when booking through Booking.com Car Rental or renting from Budget Car Rental in Italy.

Budget Italia is an absolute disgrace of a car rental company. If you value your money, your time, and your sanity, do not book with them. Full stop.

The dishonesty started before we even left the forecourt. The agent in Naples attempted to charge us for additional insurance we neither wanted nor needed, arbitrarily increased the deposit amount against what was stated in our contract, and then tried to hand us a car with a visibly flat tyre. When we raised it, his response was dismissive to the point of being dangerous - "it's ok, if problem, you come back." Unbelievable.

It did not end there. We were also hit with fabricated late charges during our time in Naples - fees conjured out of thin air with no legitimate basis. And in a moment that sums this company up perfectly, the agent in Naples attempted to charge us for pre-existing damage that was already recorded on his own iPad. I only discovered it by catching a glimpse over his shoulder. Had I not challenged him directly, we would have been robbed without a second thought.

This is not a one-off bad experience - read the other reviews, and you will see the exact same pattern playing out again and again. Fake damage charges, inflated costs, illegal deposit changes, and a calculated effort to extract as much money as possible from unsuspecting customers.

You will pay significantly more through Budget Italia than you would with any reputable company. The Naples and Salerno branches are running what can only be described as a systematic scam.

Do not book. Do not trust them. You have been warned.

Neodporúčam nikomu, prešli sme okolo 400 km a napísali nám že sme prešli 2373 km, požičali nám čierny osem miestny Mercedes a hradili nám škodu z bieleho Mercedesu. Pri ich prístupe si už od nich nikdy auto nepožičiam a nikomu to ani neodporučím.

This was an extremely frustrating and unacceptable experience with Budget.

At the time of booking, we had already paid in full for the car rental and were explicitly told that full coverage insurance was included in the reservation. Despite this, upon arrival at the counter, we were pressured into purchasing an additional insurance policy.

We were then charged an extra €211.40, with no clear explanation or transparency. Only at the counter were we told it would supposedly be around €30 per day, which was never properly communicated during booking.

This feels misleading and unfair, as we had already paid for what we believed was complete coverage. Being forced into an additional charge on arrival is not acceptable.

We are formally requesting a full refund of the €211.40 that was wrongly charged at pickup.

They charged us triple the price AFTER the car was returned. Just appeared on the credit card. Zero issues, zero scratches or dints; full tank of fuel. We took several avenues to deal with it but they have done this a million times. Long story short: DON’T RENT A CAR FROM BUDGET OR AVIS IN ITALY!!!!

Premetto che sono una persona che difficilmente lascia recensioni negative. Piccoli disguidi o episodi spiacevoli possono capitare ovunque, e spesso preferisco lasciar correre. In questo caso però mi sento letteralmente derubato, ed è per questo che scrivo questa recensione.

Ho effettuato un noleggio tramite broker con Budget presso l’aeroporto di Linate. Durante il noleggio ho avuto necessità di prolungare l’auto di un giorno aggiuntivo. Contatto quindi telefonicamente il centro prenotazioni Budget e mi viene detto che, avendo prenotato tramite broker, l’estensione non poteva essere fatta telefonicamente ma solo recandomi fisicamente presso un banco Budget.

Prima di muovermi chiamo il punto Budget di CityLife Milano per avere conferma che fosse possibile effettuare lì il prolungamento. Mi confermano di sì, quindi mi reco personalmente al banco. L’operatore mi conferma che il noleggio viene esteso di un giorno e mi comunica anche il costo della giornata aggiuntiva: 33 euro.

Da quel momento però iniziano i problemi.

Non ricevo nessuna email, nessun contratto aggiornato, nessun documento scritto. Insospettito, ricontatto il centro prenotazioni Budget, che mi dice invece che a sistema l’estensione non risulta. Torno quindi DI NUOVO personalmente al banco Budget di CityLife, dove continuano però a rassicurarmi dicendo che è tutto regolare e che il prolungamento è stato correttamente inserito.

Dopo decine di telefonate e continui controlli, riconsegno finalmente l’auto il giorno successivo. Anche in fase di riconsegna mi viene confermato verbalmente che il noleggio risultava esteso correttamente.

Al banco di Linate mi fanno firmare sul tablet senza darmi il tempo di leggere realmente il documento e senza spiegare nulla. Una volta tornato a casa, mi ritrovo però un addebito di 206 euro sulla carta.

206 euro.

Per un’estensione che telefonicamente mi era stata quantificata in 33 euro.

Quindi no, qui non si parla di un semplice disservizio. Qui si parla di totale mancanza di trasparenza, comunicazioni contraddittorie, assenza di documentazione scritta e addebiti completamente diversi da quelli comunicati al cliente.

Ma la parte più assurda arriva dopo.

Quando ho contattato il call center per aprire reclamo, mi è stato risposto che non esisterebbe alcuna prova del fatto che mi fosse stato comunicato il prezzo di 33 euro e che avrei dovuto avere una registrazione della telefonata.

Assurdo.

Prima di tutto perché registrare una telefonata privata può comportare problematiche legate alla privacy. Ma soprattutto perché le chiamate al call center Budget vengono registrate DA VOI “per finalità di controllo qualità”.

Quindi le prove esistono eccome.

Ho inviato via email anche gli screenshot di tutte le telefonate effettuate. Se davvero voleste verificare quanto accaduto, potreste tranquillamente recuperare le registrazioni tramite il mio numero di telefono e controllare esattamente cosa mi è stato comunicato dagli operatori, incluso il prezzo di 33 euro per l’estensione.

Altrimenti viene spontaneo chiedersi: a cosa serve registrare le chiamate, se poi quando il cliente apre un reclamo fate finta che quelle registrazioni non esistano?

Aggiungo un altro dettaglio assurdo: il banco Budget di Linate non ha un numero telefonico diretto. È praticamente impossibile contattarli. E allora mi chiedo: a cosa servono i numeri di assistenza, se poi non si può né gestire un’estensione correttamente né ricevere un semplice documento via email con il nuovo importo?

La parte più irritante è che so già quale sarà probabilmente la risposta standard sotto questa recensione: “Ci dispiace per l’accaduto, la invitiamo a contattarci in privato”.

No. Non scrivetelo.

Perché vi ho già contattati più volte via email e non avete mai risposto.

Quindi questa recensione serve semplicemente ad avvisare chiunque voglia noleggiare con Budget: pretendete sempre tutto per iscritto, perché altrimenti rischiate di trovarvi addebiti totalmente diversi da quelli comunicati.

Non noleggiate macchine da loro, non sono per niente professionali.
Addebitano costi extra a caso senza dare spiegazioni e per parlare con l’assistenza per il rimborso ci metterete ore e ore.
Per fortuna ho la prova che loro dichiarano il falso, patetici.
Non noleggerò mai più da loro.

I am extremely dissatisfied with my experience with Budget.

At pickup, we were promised winter tyres as a bonus. However, the car was parked in heavy rain, and since we were managing children and luggage, we did not immediately check the tyre condition. Later, we discovered the car had summer tyres, which is completely unacceptable given the conditions and our planned trip to the mountains.

Additionally, the fuel tank was only partially filled, which we noticed later due to an unusual and unclear electronic display. Attempts to contact the company were unsuccessful — they did not respond to calls or emails.

We had purchased full insurance through DoYouItaly specifically for safety while driving in mountainous areas. Due to the inappropriate summer tyres, the car slipped slightly at one point, resulting in a minor scratch on the rear bumper — something that could easily be polished.

We returned the car early in the morning outside office hours. No one contacted us regarding the damage. Then, exactly one month later, AVIS (their parent company) charged approximately €500 to my credit card without any prior notice.

When I contacted them, they simply sent a document stating the charge was for the scratch and claimed they were not required to inform me before taking the money.

The most concerning part is this: I had only 30 days to file a claim with my insurance, and they waited exactly that long before charging my card — effectively preventing me from using my insurance coverage.

This feels highly unethical and deliberate.

Now I am left in a situation where:

the rental company has taken the money without proper communication,
and my insurance is no longer valid due to their delay.

I strongly do NOT recommend this company. This experience felt like a calculated scheme rather than fair customer service.