Buffaloex Avis 

Very poor service address on shein not the same address in their database been a month now order still not received

Hw can your company improve u ask?- find the thieves that steal our goods and prove to us that they get justice for the stress they cause us. Imprison those rats.. Top management is responsible for the thieves at bottom level. These couriers dont even ask customers to sign. Once when asked hw com- was told company policy. That's hogwash. Hence there's no paper trail of lost goods. Pathetic service by Buffalo. 7 grievance from me. The stolen package is the cherry on top. Wake up from ur sleep Buffalo.. horrific service u don't deserve even a 1 star!

I placed an order on SHEIN and within 2 days the order was already in SA. The problem started with this company. I kept tracking my order for days and to my surprise I receive an email saying I have successfully received my order of which I DIDN’T I was then told to wait 48 hours so they could “investigate”. They don’t communicate with you, nothing from the company, no communication from the driver. Unfortunately they don’t open on Saturdays otherwise I would have drove there myself to get my order because this is a dodgy company. NEVER AGAIN!! I hope SHEIN stops collaborating with you guys because you are giving them a bad name!

I placed an order on SHEIN and the parcel says shipped so when I put the tracking number it it says not found. I’m really worried because I’ve just lost R1500 on a “SHEIN” website that turned out to be a scam. And I can’t afford to lise another R3300. Any advise

Worst customer service. No complaints department call number. They need to have better ways of managing customs at their warehouse

Very poor service Ive been waiting for my order it has not been delivered as per status its been stucked on Cape town facility since last week

Called and spoke to one consultant they promise that it was gonna be delivered within 24 hours still nothing I must say that I'm very unhappy and unsatisfied with their service ... I would not recommend anyone to choose buffalo

My package is lost itsbeensentti a third party courier and buffalo is failing to assist

Am very angry with the service. My shein didn't update for 2 days then it update the day for delivery .l tryed to call the center to change my number since mrng only to wait in queue after it drop l used almost R80 just for call n my delivery failed . After it did l try call again n when they reply the place. Was noisy n the person who helped was slow to help n my airtime finished whilst l told him n l have to start again . N only to tell me l have to wait 48 to wat hrs.

I went onto my Shein orders to track my delivery per chance and saw delivery had failed because they tried to deliver to a business address after hours. There was no call from them to say the parcel was on it's way or couldn't be delivered. If I didn't check the Shein website I would be none the wiser. Tried calling Buffalo. What a joke. Held on for an hour and 37 minutes, went from caller 44 in line down to next in line and was then promptly disconnected!!! No idea where my parcel is or how to contact them. Terrible service.

Item was to be delivered Friday. Courier contacted me by WhatsApp to say he was on the way. Then i receive an email to say i wasn't at home: i waited in all day, at home. On their online system it says not delivered due to "wrong pin drop". I WhatsApped repeatedly. emailed 5 times, emailed through the online form 5 times. NOTHING. not a response. rip off, pathetic.

Buffalo service is disgusting and poor. It's disgustingly poor. They don't even have a right to call it customer service because there is no service at all. Their numbers are useless- non-existent and their call centers are just trash. They claim they delivered my package but did not even call me. Now I am sitting here with no one to contact, wondering where the hell is my package and when will I even receive it. Truly these people have pissed me off today. Shein must do themselves a favour and use another logistics company because these people are the worst. They get 5 stars for being the worst logistics company.

The insist on delivering on Saturdays and at 20:00 without prior communication..

I still haven't received my parcel

Buffallo logistics am so disappointed on your service from customer service very rude and everything you ask, the lady keep on saying she is not sure, why is she there if she cannot answer customer's questions.

Buffalo Logistics service is poor. Call centre agents cut the call on you, don't wait a minute for you to speak before talking on top of you. Previously when the driver used to make contact for delivery, the driver was extremely rude, would call and say they will leave if you don't answer the door yet they are at the wrong address. Buffallo doesn't know what's going on with shipments, the customer has to continously call to follow up. What's the point supporting Shein if they make use of useless courier services.

I have uploaded my documents, onto Buffalo site, numerous times. I have phoned the call centre every day for the past week trying to get an email or contact for customs to get my documents sent through, but to no avail. Most of the time when finally becoming caller no 1, I get an automated maschine that states the agent is not available and to try again later.

I am on the verge or cancelling my whole order and never again ordering from Shein. This has been a nightmare of an experience.

My first time ordering through Shein as I was always sceptical. Little did I know that there was way more in store. I ordered on July 30th and received after a few days, a notification indicating delivery from Buffalo logistics between 8-10 Aug 2023. It's the 15th, no feedback regarding the progression of my order or anything. To make things worse they have such bad ratings and most of the consumers have been complaining about Shein using Buffalo after several poor service deliveries and general correspondence. The reviews on Hellopeter is just as worst. I am still awaiting my order and also failed trying to reach out to them as no feedback are given just automated correspondence. Also, upon tracking my order via buffalo's website, my package is at the Cape Town facility since Aug 8th??? Why aren't you guys interested in your customers and communicating with them where need be and when they reach out to you?

Great Service from Reliable Store but the Courier Company IN SA is the worst . First parcel received was half the unit second half was here from China in a week delivery on the other hand sucks fist stated that I was not at home on the 14 of July what a lot of crap they don't phone you they just return it to warehouse twice and then return to sender and the W\A is total bull they dont even read it
Order No : BUFZA5060337906YQ
Custom No : 9
Status : Dispatching
Your parcel has been scheduled to be returned to the sender.
Your parcel has been scheduled to be returned to the sender.
We have experienced a problem with your parcel which is currently under query at our depot.
We have experienced a problem with your parcel which is currently under query at our depot.
The courier was unable to locate the consignee and has returned the parcel to the depot . The depot will arrange to get new instruction from the sender and then reattempt delivery.
The courier attempted delivery but was unable to locate the consignee.
Order No : BUFZA5060337906YQ
Custom No : 9
Status : Dispatching
Your parcel has been scheduled to be returned to the sender.
Your parcel has been scheduled to be returned to the sender.
We have experienced a problem with your parcel which is currently under query at our depot.
We have experienced a problem with your parcel which is currently under query at our depot.
The courier was unable to locate the consignee and has returned the parcel to the depot . The depot will arrange to get new instruction from the sender and then reattempt delivery.
The courier attempted delivery but was unable to locate the consignee.

Poor service 👎 my parcel was supposed to be delivered 6 days ago but was returned (without it having being delivered) I have been contacting buffalo logistics the only response I got was that the matter has been escalated and I should wait 24-48 hours, 6 days later I’m still waiting for my parcel which was not returned to the warehouse by the driver, the same driver they can’t connect me to 🚮

I am not happy with your service… your drivers are rude and don’t deliver our packages on time… I was supposed to receive my package yesterday and I didn’t.

Called 010 593 4710 and spoke with Palesa.
Absolutely rude and put the phone down when I insisted on speaking with someone after receiving an email confirming my parcel was delivered. I have however not received anything.
Sorry Palesa you should not be speaking to clients. No client relations.