Builder.ai Avis 216

As someone without much experience in software development, they have made a real effort to understand what I am trying to achieve and a lot of patience, and flexibility, as my vision was not fully baked when we started. The team has made the entire design & development process easy for me to navigate, including guiding me in the necessary decisions along the way.

Here's my account of my experience with Builder.ai that led me to burn my money, time, lose business and sleep, for an app that was supposed to be done in 5 to 6 months but is still work-in-progress 30 months later. 

In April 2020, I signed up with Builder.ai to make an app for my business. A few months into the development, they hiked their estimate saying they had underquoted by mistake and asked me to pay higher charges. They were also not depositing the GST they were collecting from me with the government which was increasing my outflow as I wasn't getting the Input Tax Credit. The development was going very slow and I stopped making my weekly payments, they stopped development. 

A few months later, I put my review on TrustPilot and immediately the company swung into action. A call was setup with the COO, the VP and my project head. They agreed to all my feedback and asked me what I wanted. I asked them to refund my payment. They offered to resume development and not charge me for the balance work. I agreed. Even my GST was deposited by them and finally it was reflecting on the portal. 

The COO also requested me to edit the TrustPilot review and I did so, in good faith. They said the app would get done in about 2 months. This was in July 2021.

My project was re-initiated, with a new project manager and a new development team. This was the start of the real nightmare. The new PM did not have access to the app as she said she didn't have a compatible apple device or even a simulator to test the app, so she couldn't add any value as she was always in the dark. Our weekly calls would be 2 minutes long as she had nothing to say except - I will pass on your feedback to the developers. 

With every new release, I would have to spend a painstaking 4 to 5 hours to test the app and fill out a spreadsheet to highlight issues. Every release would be full of bugs. The app would crash frequently and had major issues with the flow, with the business logic, with stability. I have detected and documented 250+ issues with the app and it was apparent they were doing no QA at all. 

Every time I'd receive a mail to test a new release, I'd feel really anxious just imagining my ordeal to be. I'd begin testing and in 3 minutes I'd detect major roadblocks. All my feedback never made them say 'why didn't we detect this?!' and they'd just say, 'OK we will fix it.' 

The e-commerce module did not have an option to go to the cart (they said I never asked for this feature so it was not part of the wireframe)!

The inventory module had blanks or no values in product sizes. So the user wouldn't know a shoe listed there was size 10 or 11 or 9! When I reported this feedback, they resolved it by eliminating the size column from the listing. I was flabbergasted. 

September 2022, I sent a mail to the COO, the VP, one of their Directors and the project head highlighting my grievances and stating that even 15 months after the COO re-initiated the project, my app was incomplete. I wrote to this powerful group that the Project Manager was a mere messenger and had no role to play, the development team had no understanding of my business and was not skilled at all. I even expressed surprise that my app has been a work-in-progress for so long and no one from the management ever contacted me for feedback and that I was having to do all the QA myself and was spending my Sundays in suffering, detecting bugs in new releases of the app. I sent them the feedback tracker for them to see what kind of major bugs were being detected by me. 

It's been around 3 months, I have not received a reply from any of the dignitaries I sent the email to. 

The development team sent me yet another release a few weeks after I sent that email, saying it was the 'final build' and if I didn't send my feedback soon, they'd consider the app done and close the project. 
In testing just 20% of the app, I sent them major bugs that would not allow the app to function at all (for eg. orders placed on the e-commerce module were not retaining customer names, product variations were showing the same size in the front end, the Search field was not working, Password reset wasn't working, etc). The app was FAR from being final.

I sent this feedback and asked the project manager to talk to the management and get me a refund as I couldn't be doing this kind of testing all my life. It's been over 2 weeks and I haven't heard back. In the meanwhile, the development team has sent me another release with a note 'we have fixed the earlier issues you reported, please review this release and report any feedback.' 

I have given up. 

I have lost sleep, money, time, working with Builder.ai. The hardware that was supposed to work with the app is now out of warranty. Plus, $300 lost on Apple developer account renewals. All-in-all, it's been a nightmare. I'd never recommend them to my friends.

Professional Organization, made the journey of App development a great one. Working with the teams is incredible, the project manager Ms. Divya is a dedicated competent person who is friendly and professional. The whole team deserves a huge thanks for their great efforts and support.

The team has always been helpful to us in understanding our requirements and solving our problems. Vinod has been responsive to our queries and he always makes sure our concerns are addressed on time. The team is responsible in addressing the issues that arise. We feel confident that a capable and reliable team is available for our support.

Responsive team players. Good understanding of the requirements . So far development progressing quite well. It should just speed up a bit

I have recently collaborated with Builder ai. There support on building the project is amazing. Shaheen the product expert is giving me better ideas which is helping us to enhance the product better.

Builder.ai has a seamless process and system to execute complex technical projects. Builder maintains complete transparency across all stages of the project delivery. The project management team is very experienced and ensures that the complete clarity on product roadmap is created with their intelligence and expertise so the project delivery and execution becomes seamless with both developers and client having the complete clarity. Project management team ensures to create a balance in requirement and execution stage which ensures the project is delivered as per the client`s expectations.

I would not even want to rate them a single star, they take time to communicate and do online demos with you via Zoom, they look friendly and professional group from India, and said they have an office in London, their contact number landline never works, can't get in touch with the same sales person anymore, I agreed £2K in 24 payments monthly, realized they are trying to take payment off my business card twice a month and a total £4800 in 1year and half time has planed, don't waste of your time and money on them.

They are scam! They take money and the tell you they will email and noone ever does. Nothing is started, months pass, they charge payments and no website, no app is even started. Avoid!!!!

It was good working with the team. Ruchika Khaitan with support team member Gulshan with designer Yash. All were quick and decisive and giving support...

I have lost count of the number of times I have asked them to take us off their mailing list, there is never an unsubscribe, I think the information commissioners office is our next stop.

I am extremely pleased with the software developer I worked with at Builder. As a non-coder, translating the idea into an app could have been a tedious process, but it was made enjoyable by the team at Builder.

Excellent service towards Software Development

All in all my experience was very good. I had constructive and helpful discussion with shivanisachdeva. Most of my comments were considered in a timely way. The whole team was accomdating and helpful.

Very poor communication,
Do not recommend anyone!!!!
Very hard to work with that people
No responsibility at all!!!
Poor service!!!!
👎👎👎👎👎👎👎👎👎

Awesome...this is a nice product from builder.ai. The whole team was great in giving us information, helping us in understanding few technical things & deciding timeline for each task completion is great.

So much supportive team... 💓🤘

The reveiw of my working with the team is excellent

We're a small e-commerce based company in the UK, and undertook the App development with Builder AI. Throughout the approach has been exceptionally professional, with regular updates on progress, and a well laid out timeframe.
Our point of contact Hemang has managed both our queries and the development cyclye with exceptional care, and I really can't fault their attention to detail and approach.
Any project of this scale requires skills beyond our in-house abilities, and the Builder Ai team have hand held us through each and every stage, and I've recommend them to other SMEs looking for development expertise in this area. Andrew Robinson