Great customer service. We placed our first order with Builder Depot and it was delivered promptly and as advised. There was a slight amount of damage (the item ordered was fibreboard which is a deli... Voir plus
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Ordered Dulux Heritage paint samples and they arrived damage with contents spilled all over the bag due to poor packaging. Unable to use as samples and when requested a refund got repeatedly ignored w... Voir plus
L'entreprise a répondu
Absolutely fantastic service, ordered paint on Monday, was with me by Wednesday. Didn't receive one of the paints, spoke to a lovely gentleman who got back and sorted within minutes. Definitely wil... Voir plus
L'entreprise a répondu
I Purchased 5 Barrettinewood protective treatment. Stock was available in the colour I wanted Deluvery was swift. Discount for more is a great idea. Very good price 100% satisfied!
À propos de l'entreprise
- Quincaillerie
- Société de construction
- Magasin de bricolage
- Magasin de bois
- Magasin de matériel de plomberie
À propos de Builder Depot
Écrit par l'entreprise
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsCoordonnées de contact
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Royaume-Uni
- 020 8362 8100
- builderdepot.co.uk
4,5
Excellent
4 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Builder Depot
Good afternoon,
Thanks so much for the lovely review. Hope the product does well.
See you again soon.
Best regards,
Rye
very competitive price
help from one of the employee to cut the wood, absence of wood cutting employee on that day
1 avril 2026
Réponse : Builder Depot
Good afternoon,
Thank you for the lovely review. Glad that the store was able to sort out your timber cutting needs! See you again soon.
Best regards,
Rye
Réponse : Builder Depot
Good afternoon,
Thank you for the lovely review. Glad that we were able to take action on the out-of-stock goods in no time!
Hope to see you again soon.
Kind regards,
Rye
Trustworthy Building Supplier
We have trusted Builder Depot for many of our big projects, they have never let us down with supplies, their prices and products are competitive and quality.
Thank you Builder Depot. 😁
31 mars 2026
Réponse : Builder Depot
Hi Saira,
Thank you for the lovely review. We truly appreciate your continued trust in us.
Hope to see you again soon!
Best regards,
Rye
Réponse : Builder Depot
Hi,
Thank you for the 5-star feedback. Hope to see you again soon!
Best regards,
Rye
One of timbers is way out of straight…
One of timbers is way out of straight line. Disappointed.
3 avril 2026
Réponse : Builder Depot
Hi Shigeto,
Thank you for taking the time to leave a review.
We’re sorry to hear that one of the timbers was not straight.
This is understandably disappointing, and not what we aim to supply. Please feel free to reach out to our customer service team, and we’ll be happy to help resolve this for you.
https://support.builderdepot.co.uk/hc/en-gb/requests/new
Kind regards,
Tea
Réponse : Builder Depot
Hi Cheng,
Thank you for the 5-star review. Hope to see you again soon!
Kind regards,
Rye
I used to use ccf and pick up Gyprime…
I used to use ccf and pick up Gyprime what I use . It’s much easier to use builders depot and order online normally takes 2 days . And always packed safe & securely
1 avril 2026
Réponse : Builder Depot
Hi Carlo,
Thank you for the great review. Happy to know that the website is customer-friendly and that you had such a lovely experience with the delivery service.
We hope to see you again soon!
Best regards,
Rye
Réponse : Builder Depot
Hi Mr. Gary,
Thank you for the excellent review. We are happy that you had such a great experience with this order.
Hope to see you again soon!
Kind regards,
Rye
Great price and fast delivery 👍
3 avril 2026
Réponse : Builder Depot
Hi Jacquelyn,
Thank you for the lovely review. We are glad that you find value in our pricing and the delivery service.
Hope to see you again soon!
Best regards,
Rye
I did make the order around 3k worth of…
I did make the order around 3k worth of stuff and on site arrived a lorry with out a crane and the driver did go back and I had to pay another £150 for the driver to come back again with out crane?
Really very bad experience!
I had to get 3 other laubers the other day to wait there for the driver to get the stuff from lorry to the driveway?
Selco and other builder merchants the with the Crain 5 minutes every thing on the driveway.
3 avril 2026
Réponse : Builder Depot
Good afternoon,
Thank you for bringing this to our attention. We’re sorry to hear about your experience and are currently looking into the matter to better understand what may have gone wrong.
Please be assured that we take feedback like yours very seriously, and we’re committed to resolving any issues as quickly as possible. We appreciate your patience while we investigate and will use your comments to help improve our service.
Kind regards,
Tea
Réponse : Builder Depot
Good afternoon,
Thank you for the great review. We are happy that you had such a great experience overall with your order.
See you again soon!
Best regards,
Rye
Réponse : Builder Depot
Good afternoon,
Thank you for your lovely review. We are glad to know that the samples arrived in great condition. Just let us know whether you need help with placing the order- we are always happy to help!
Best regards,
Rye
Réponse : Builder Depot
Good afternoon Daniel,
Thank you for taking the time to leave a review.
We hope to see you back at Builder Depot again soon.
Kind regards,
Tea
Réponse : Builder Depot
Hi Kenny,
Thank you for the review! Glad that everything went fine with your order.
We hope to see you again soon!
Best regards,
Rye
Good value for money and helpful…
Good value for money and helpful customer help desk deal with any issues very quickly and efficiently
31 mars 2026
Réponse : Builder Depot
Hi David,
Thank you for the great review. We're happy to know that your had such a great experience with our customer service team.
We hope to see you again soon!
Best regards,
Rye
Réponse : Builder Depot
Hi Sorin,
Thank you for the 5-star review! We hope to see you again soon.
Best regards,
Rye
Disappointed/Annoyed
I have given an average mark for the review as I was disappointed/annoyed to receive 2 of the 5 litre cans severely dented, almost to the point of rupture. Since the packing boxes were not damaged, I can only assume that Builder-Depot packed them like that!
However their prices are good as is the speed of the delivery
1 avril 2026
Réponse : Builder Depot
Good morning Robert,
Thank you for your review, and we’re sorry to hear that part of your order arrived in this condition.
This is not the standard we aim for, and we understand your frustration. While our team takes care when packing items, it’s also possible for damage to occur in transit.
Please do not hesitate to get in touch with our customer service team if you'd like to discuss further.
We appreciate your positive comments on our pricing and delivery, and thank you for bringing this to our attention.
Have a great day!
Kind regards,
Tea
Great enthusiasm about my project and…
Great enthusiasm about my project and helpful guidance about website use
29 mars 2026
Réponse : Builder Depot
Hi Ian,
Thank you for your lovely review. We strive to always provide excellent customer service.
Hope to speak to you again soon!
Best regards,
Rye
Réponse : Builder Depot
Good afternoon,
Thank you for the kind review. We are happy to know that more customers find great value in our click and collect service.
We hope to see you again soon!
Best regards,
Rye
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