Bulb Avis 440

Not worth it. Take direct debits randomly. They've taken 3 payments this minethm each payment was 250 quid??? Trying to phone not 1 person answering. Been on phone 48 minutes. Don't expect to speak to an actual human being, also expect them to take large sums of money randomly.

I used bulb for a few years and was happy. But that is because there were no issues to resolve. Now I have spent three months, six phone calls, and many emails to claim a overpayment refund. They are just not sending me the money by being, or pretending, to be useless. It is very annoying.

Trying to get more money out of vulnerable people! I’m a single mum with 2 children living in a 2 bedroom flat. I’m on the highest tariff paying £300+ a month! I asked to go on a direct debit which would put my tariff lower and they estimated it would be 120£ a month I agreed they are saying no I can’t ??? I have perfect credit history and perfect credit score! They are just tryna rob me!!!!!!

Second time I am writing a review, I am still waiting for a meter replacement from these guys, they thought I was moving to another supplier and now they simply ignore me hoping I just go away,Dilewar at bulb gives the worst customer service, and every time he emails me back he never remembers what the problem is, and I find myself explaining it all again, struggling since December. Awful!!! Just terrible

Absolutely awful “customer service” if you can even call it that! You just get passed from advisor to advisor who know literally nothing about anything! That’s if you’re one of the lucky ones that doesn’t get the call dropped when they can’t be bothered to deal with the problem!

Absolute scam artist I live in a flat and they are trying to charge me £300 a month after telling me it would be around £70 I never use the heating, they have tried to charge me £300 for a month I was not even in the property I was at a family member because I tore my acl and could not use there stairs they say I I used £245 of energy they are complete scammers they ain't getting a penny out of me until they can prove and break down what I have used. Jokers avoid at all costs

Customer service is shocking, by far the worst energy company I’ve ever had dealings with. Dreading them moving across to octopus as being a previous octopus customer prior to moving homes I’ve never had a bad experience with them. No one in bulb seems to know what they are talking about and there is zero continuity. You get told one thing by one advisor and another thing by another advisor. Their training clearly isn’t much.

Bulb are thieves, they charging me as a new tenant and charging the landlord we used to live there as well the same amount. I called them 6 times to fix this issue they keep lying me that someone will get back to me but no one hasn’t it’s over 60 weeks now. I need to call the energy ombudsman to help get out money back.

I agreed to a smart meter. The engineer seemed frustrated by the service at the Bulb end. In the end he could not get the smartmeter connected (twice) so he put back an old meter. I was told to get a new electricity key from a Paypoint shop to load it with a tag code. I tried 10 Paypoint shops in South Manchester and no one has them any more. I was then given a tag code to use with the emergency key the engineer gave me. That didn’t work either.

Then I looked on here and saw the bad reviews. Fingers crossed I get this sorted and looking forward to Octopus taking over.

Truly dreadful customer experience, thank goodness we are moving to Octopus! I have been trying to move tariff for about 3 months and they say they will but never act. They do not deserve any customers at all!!

Absolutely appallingly horrible inhumane customer service. I was sent a gas bill for 16 thousand pounds..obviously totally impossible as it was for a studio flat with just a gas cooker, nothing else gas operated. Trying to get that sorted, all I got was automated emails telling me this is correct and maybe I'd like a smart meter to be better equipped in the future?!?! Seriously? The times we are living, I could've seriously hung myself there and then and all I am getting from this company is nothing.

from 14 of january waiting transfering money from old meter to new one i feed up no one helping just they playing with people

Absolutely horrible

I came to look for online reviews just to see whether we are the only ones who are hit by their unscrupulous bills or is this a wider issue. And looking at the trail of bad reviews, it's confirmed that Bulb are thieves of the highest order. The November-December bill is £1750 with just two people in the house, and who pretty much stayed in the same room to cut down on electric expenses.

Despite taking drastic measures the next month and literally freezing every day, our current month's bill is £550 (again with just two people in the house). We are very new in the UK and do not even know how to save ourselves from these ridiculous tariffs.

Bulb is ripping off people. My bill wemt up three fold when they cam an installed the Smart Meter without my authority. I had cancelled the appointment to install after finding out of the problems of bills and it causung health isues. They sent someone who sai he is checking our meter but ended up installing it. My wife and myself have problems with muscle cramps and migraines which we never had. I have called them lot of times and eamils sent which all go down in the bin .the first time I called the man said it can be removed on health grounds for FREE . I sent my doctor's letter and still till today get false promises to replace with the old traditional meter. Their Customer services are based in South Africa who have no clue whats going on here. Their Trust Pilot team are pathetic liars who give false information They mostly dont even reply and if do is from another one . I have been calling them till today all in vain. The last one named Vomany said he is going to sort out the replacement of the meter but hasnt replied or take my call or call me back as informed, He said had given it to their Engineers to act but again nothing has been done. I have told them I am going to charge then £20 a day as the meter is on my property and am now going toe sue them if this matter is not resolved soon. IT'S NO WONDER THEY HAVE GONE INTO ADMINISTRATION DUE TO THEIR CROOKED WAYS OF RIPPING PENSIONERS LIKE MEOFF. This Company is the worst i have seen in my life. I will switch to another company soon. I hope they are taken over soon. I will keep exposing them on Facebook and other medias like BBC too.

Topped up and yet my meter has not come back on. Little newborn baby here. We are freezing. Called them they said adding discretionary payment until my credit kicks in (which it should have been hours now)
.even with them adding the discretionary on the meter still showing as no credit on it.
What a joke
Taking proper mick

Even if I enter my meter readings bulb will then estimate how much I use and say I use car more units then I actually use charging way more then they shoudl

Bulb are thieves, will not send my vouchers, all of a sudden there's a problem with my email address, but there wasn't a problem last year with my email address when they sent out the vouchers. Will put names on here on the next review. Bulb are thieves.

Bulb was already supplying my property when I moved in 10 months ago. My experience with them has been absolutely horrendous. They were charging me for the previous tenants usage, even though I gave them my moving in date and meter readings. I was receiving bills for over £3000. It took several months and endless phone calls before it was rectified. I suffer with my mental health and receiving these high bills sent my anxiety through the roof. Since the energy price hike in October, my bills have hit an all time high with facing a £425 in November. Once I paid that, bulb then hit me with a bill over £700. I rang them to ask for a breakdown and specific dates for these two bills and how these charges have been accumulated but was told that they couldn't supply us with dates. The strange thing is I then had a random £26.49 taken off the bill over £700??? I don't abuse the heating. Its on for a few hours a day. I don't use my oven often maybe twice a week. Most of the time I use my washing machine/dishwasher on eco setting and put on at night when it's the cheaper tariff. No one at bulb has been supportive and when I ring them about an issue, I get told to increase my monthly payments to £383, oh, ...of course, I'll just pick it off a tree
many of the reviews on here are calling bulb scammers and robbers. They're not wrong!!!! All they want is your money. Then the CEO can rub his hands with glee as he knows his £200,000 plus annual salary is going to fill his bank account and line his pockets for a luxury lifestyle while the average Joe bloggs can't even afford to feed his family. I'm going to change to a different energy company but not without doing thorough checks first. I'm not clearing any arrears this time round until I get to the bottom of these extortionate bills and even then they can bloody wait, it'll be whatever I can afford. Do you know that energy companies keep millions of customers over payments because the customers don't know they've overpaid and these energy companies don't tell them either so they can keep their hard earned money. Its the worst energy company I've ever had to deal with.

I've been without gas for the past 26 hours with a 6 month old baby at home. I do not have a smart meter so I'm awaiting a discretionary payment to be sent to my local shop, which apparently doesn't take long but I am still waiting now 26 hours later! I was promised last night someone would attend my property to apply the credit to my meter as we are vulnerable with a young baby but no one showed up. Absolute waste of time calling them as just always told they are waiting to hear from the shop....what am I supposed to do?!

Rip off company.
I have had astronomical bills that do not add up and can not get an answer from anyone. This has gone on for months, so frustrating.