Bulb Avis 440

If I could rate lower I would. They say a refund is processed 3 times and canceled it 3 times.
They even increased my direct debit in order to get the refund. Waited over a month. Still waiting. Scam

Bulb added £2000 to my leaving invoice back in September. In spite of many emails, complaint with Ombudsman and Ofgem they refuse to correct their mistake. The readings are plain to see unlike their customer service which is invisible. The excuses Bulb give for not correcting can only be described as corrupt.

Scammers, they charge me £15 a day for electricity. Avoid

Disgusting company, they are getting richer and richer. This company is 100% renewal energy and we are paying gas and electricity a gold price, £430 last month beign out 10 days and almost not using the heating. Thief, Thief and the government accomplices

I am a vulnerable adult whom is disabled with severe Emphysema. My electricity went off at 9am on boxing day morning. I went to 11 different shops to get each one to try my key to no avail. I asked each shop if they had a new key each one said the same. Bulb and other energy suppliers had not sent keys out for many months. So I had no choice than to call Bulb. Nightmare 2 started. You call the number press to say its an emergency you get put through to Siemens whom are supposedly their emergency team. The first time I called I was waiting 2 hours and 35 minutes before someone eventually answered. First fob off I weill email Bulb emergency crew they will call you. Waited 2 hours fob off number 2 again ive emailed the emergency manager as a matter of urgency. He will call you. Bearing in mind I have no electric my home phone is a portable one that only works when it is plugged into an electricity supply. My cookers electric my heatings electric. My mobile phone was by now almost dead. So had to sit in the car with the engine running to try snd charge my mobile so I didn't miss a call from bulb or in case I needed urgent medical assistance. I called 8 times on Boxing day. The last call I was spoken to like I was something he had stepped in. I simply asked why are you the emergency number if you cannot send an engineer out to sort my problem. Each time I had explained about my ill health about my husbands mental health issues and about my Autistic Son & Autistic Granddaughter whom are staying with me over Christmas. He got very annoyed with me and just kept repeating the same script I had heard all day. I have emailed the Emergency team at bulb. I said again that there is no one at bulb to read these emails until after the Christmas break. Why are they using Siemens as an emergency service if they cannot offer emergency help. This again really riled him. I was by now thirsty hungry and absolutely bitter cold. Having to go and sit outside in the car to try and keep some charge in my mobile. I called sgain on the morning of the 27th December. Having had no electric now for 26 hours . I was by now very upset and angry. I once again explained what had happened how we were a vulnerable family. As soon as I said I have severe Emphysema and im worried this will cause me to get a chest infection which is life threatening for me. This lovely man whom had sadly lost his own Dad who had also had Emphysema he actually did what they should have done on boxing day. Whilst I was still on the phone he contacted an emergency engineer. This engineer had to drive from right down south. Being in east midlands it was quite s way. My problem was finally brought to a end at 4-45pm 27th December. Almost 32 hours after losing electricity. I have indeed got a chest infection brewing. I am so very upset. If they can treat vulnerable people like this how sre they treating people whom are not vulnerable?. I will be leaving bulb and finding an alternative supplier

This company have caused so much anxiety for me and my mum, they messed-up with us 2 years ago, which landed us in debt, I cancelled the DD and now pay our bills as they arrive, but we still have a debt on the account and I keep trying to set up a repayment plan or talk through things but everytime I call I get people who don't seem to understand and just send us a link to a third party site that wants to access my mums bank account which I don't like the sound off.
I also keep trying to add my name onto the account so it is in joint names, my mum gave permission for this well over a year ago but they still won't do it even though they have got me down as mum's carer.
I'm lost at what to do! Why does it have to be so difficult to get to talk to a person with a bit of humanity, I also care for my 8 yr old daughter that also has health issues! My advice if your vulnerable don't choose these!

I cannot believe that I'm stuck and trapped with bulb my bill outstanding for 2 months is nearly 800 pound I'm trying to get my head around it so every month I am charged 380 pounds a mth for gas electric to high and extortious. I don't spend or use a lot of the gas it's on a timer comes on twice A-day and the electric I do exactly the same as what I've been doing before and it seemed like the gas keep Going higher and the electric is going higher it'll feel scammed the ombudsman are sh**

Account saidpay £10.37 to take out of e.enervecy so I topped £12 after that it said £7.80 to pay back topped??? How ???!!! So I topped a
Up again with £10 and now said £1.50 credit???? This company are legalised thieves

Seriously could this Company get any worse with the exception of Klaudia in the customer service dept. my experience has been terrible!
I have received two emails this morning from separate Bulb employees one asking to take a video of my smart meter so an assessment can be made of my eligibility for an engineer and one offering to send an engineer at a cost to myself of £120.00!
If anybody had actually communicated with each other they would have realised that the dumb meter has been changed AS IT WAS FAULTY and I am now waiting for my formal complaint to be resolved and compensation to be arranged for all the expense, hassle and stress this situation has created
I can not believe the cheek expecting a customer to pay £120.00 to fix equipment that belongs to the energy supplier !!
It is beyond belief !

Incompetetent - do not trust with your money
This company has lost £479 of my money which I paid them over the phone on 11 November. Proof has been sent to them on 4 occasions in the form of my bank statement clearly showing the amount paid to Bulb. Not only can they not find the money to credit to my account, they are sending emails threatening me with debt collectors and detriment to my credit report. In between these many emails, they send me others saying that they believe they have resolved my complaint

17 MONTH STORY!!!

I wasn't getting billed for 17 months for my electric usage just for my gas but I never checked my statements what it includes, so I was sure that everything is paid.

Then one day I got a bill for all that months that they didn't billed me, I tried to contacting them multiple times to work on a payment plan, but it was no one to talk, no payment plan!!!

STAY AWAY FROM THOSE CREEPS!!

Absoutley disgraceful company they let you sit without gas with 3 children under 5 even though they are part of the energy vulnerability which means they can't turn off gas from October 31 to march 1st to anyone who meets the critters I'm also on the priority register

Absolutely awful. If I could give them a minus score I would. Chaotic, wrong billing, constantly lurching from , 'you owe us thousands' to 'We can't find your details'. Customers deserve major compensation for their total ineptitude and the worry and anxiety they repeatedly cause Customers. Worst company ever.

Absolutely ridiculous this supplier they complain when u owe them but now they owe me but still not go no where quicker I get my debt off the better I top up and it fails all the time don't go with this supplier worst ever !!!!!

Absolutely Abysmal service!! Unhelpful and didn’t get back to me !! I was totally ignored when I needed help !

a major scam of a company. DO NOT GO WITH BULB. customer care is useless. emails useless.
takes money without authorisation. claims emergency credit usage and refuse to put money on meter. i have complained. waiting 8 days to escalte further and take as far as i can....... over 140 paid i 3 days and still no gas!! when asked how and when friendly credit was added " supposedly cant see" because of take over. my advice DO NOT USE THEM.

UPDATE-Bulb now gaslighting consumers! After complaining to Customer Service my last 3 months statements were reversed and a “new” 3 month statement issued. And the amounts reversed and redebited and our latest meter readings completely ignored!
I have not had a statement since the 3rd of November 2022. Meter readings submitted on the 1st of December, no statement ! I called Customer Services who informed me that they don’t know why and cannot help me!
One week later and it is now the 12th of December. Still no statement from Bulb. Getting very concerned about this Company. They are sitting with a huge credit, money which belongs to us but they are not generating invoices or communicating with us their Customers….
Time to contact Ofgem…….

I have credit balance of over £400 - my last 3 gas bills were £ 22, £25, £15 as i no longer use gas for heating yet Bulb 'predict' the next 3 will be £119, £145, £157 despite telling them 5 TIMES that i now only use gas for hot water - so my request for a refund was refused - should i cancel my DD as Bulb say i cannot reduce it?

I didn't get to leave work till ten past four got home for 20 past sat on phone for 48 minutes to be told by a guy who didn't even name himself that I needed to go on the app. I asked if I could just make the payment with him on the phone. He then proceeded to tell me he was waiting for his system to load. And before I even knew it I was back on hold for another half hour to not be responded to. You would think the ridiculous prices these scumbag energy companies are charging that they would at least have a bit of effin respect for their customers who are actually trying to pay their bills ....... Absolutely crap company very glad octopus are taking them over....ridiculous.

Wasted the day of my fiancé and I. Meter installation booked and confirmed by email. No one turned up. Waisted half hour on the phone and was told time slot was a later time. I agreed to wait in for the engineer. End of day came and no engineer. We work as carers and days off are precious and they would like to know if we will book another time slot for smart meter. I'm on their priority list to. Half an hour waiting time on the phone is a joke.