Bullion Exchanges Avis 

Best value without a doubt. I always compare other dealers but always wind up back here.

Lots of items to choose from, the prices are competitive and checking out was easy.

Do Not Buy from Bullion Exchanges. Someone, somewhere down their delivery logistics chain stole 2 gold coins from my package and B.E will not treat me fairly and replace them. If your package has something missing, you will be out of luck and on your own. B.E. will not care and will not help you. They will hide behind Fed Ex and use the excuse "because Fed Ex records show the package delivered, the customer assumes all risk of loss or damage" Do not expect any integrity, fairness or any genuine attempt to help. You will lose your money.

I ordered two gold coins from BE the last of August. They sent the package via Fed Ex. The Fed Ex driver left the package on my front door while I was at work. I live alone so no one signed for and received the package. Fed Ex's own policies in the email notification clearly states that someone must be home to sign for the package before it can be delivered.

I took the package off of the porch, brought it inside, opened the package and the box was empty. Two gold coins that I paid over $8000 for were missing. I called both Bullion Exchange and Fed Ex immediately. About 10 minutes into the phone call, I was told by the BE rep that "unfortunately, there is little we can do"

I asked BE for their videos that they have of their packing technicians preparing shipments and BE did send me that video. I compared the tape packing tech did to the tape on my package and they don't come close to matching. Their packing tech used three small pieces of clear packing tape on the edges and one on the label, whereas my package had clear packing tape running completely down and even overlapping two of the four sides/edges of the package and I could see where someone had cut into that side to get the coins and then re-taped the package.

I sent pictures and videos of this to both BE and Fed Ex. I offered to take and send BE any additional pics or videos. I offered BE to even send the packaging back to them so they could further examine it for themselves. They did not respond to either offer, except indirectly to the Better Business Bureau, where I have a complaint filed against them.

BE says because Fed Ex delivered the package to my house, they aren't responsible for any loss or damage, which is BS because, by Fed Ex's own policy, the package must first be signed for before it can be received by the customer and thus, the delivery can be made and that did not happen because I was at work, no one else lives in my house and because I did not sign for or receive the package. I repeatedly told both Fed Ex and BE this and sent them copies of my time card, verified by my employer, showing that I was at work and not at home the day Fed Ex left a high value, $8700 package on my porch, which is a serious security breech and a violation of Fed Ex's own stated policy.

Bullion Exchanges took my $8700 and they are not going to help me, in spite of video and picture evidence I sent them of package tampering, photos of when BE scanned my package weighing 1.0 lbs, compared to when Fed Ex scanned my package, showing it weighed 0.50 lbs, half of what BE scanned it for, suggesting something missing. I've also repeatedly told BE that I was not at home, did not sign for and did not take delivery of the package from Fed Ex and I sent them proof of my certifed time cards from my employer, proving my claim.

Response to Bullion Exchange Mon, 10/19.

B.E. now acknowledges that I was not at home when Fed Ex left the package. Did you ask Fed Ex to show you the tracking records and details, including delivery signatures, in the driver's scanner? You told another customer in a recent Trust Pilot review that ANY package valued over $1000 that someone has to be home AND a signature is required before the customer can receive the package. Fed Ex's own policy in the shipping notification email also said the same thing

(10/26/26) I have recently obtained proof that the Fed Ex driver forged my signature and even then, the driver still didn't sign my name right.

You ignored the pictures and the vidoes I sent, showing clear evidence of tampering and alteration of the package where the thief breached it then retaped it down two of the sides/edges with the same type of clear packing tape. I still have the pics, videos and email chain. When I ordered the coins online, I entered into a binding agreement to properly and promptly pay you and I did. You also entered into a binding agreement to safely and securely deliver my coins and you did not. Ultimately, you are responsible for safe and proper delivery, including security from theft, as well as how well the carrier with whom you are contracted with, does or does not properly deliver.

Bullion Exchanges Order #101286575
Better Business Bureau complaint #25252869
Federal Trade Commission report# 208630010
I have also filed complaints with both the NY and NC State Attorney General's Office.

I don't like Bullion Exchanges. I had a new credit card. I went to B-E and loaded it to my account for future purchases. It appears that B-E was hacked and someone started using my saved card there.
I then went to use it there , my first purchase with that card and it failed. I then called my credit card company to find out why it was declined. They asked me if I approved some charges and I said no, they canceled the card and I received a new one. Would not save your credit card info on Bullion Exchanges anymore. Next, Bullion Exchanges banned me and closed my account. That is how they treat their customers. Victim becomes a crook according to them. Now, I received an email JM Bullion was hacked months ago. They just found out. Trouble is, Bullion exchanges still has not learned it has I believe.

Experience was so-so. Had to re-enter all information countless times

The best and most straight forward pricing. I haven't found any comparable prices unless they were gimmick offerings. Recommended.

One of the things I'd like to say is I've made several orders including 1 today, however,quite a few of the XF Morgans were VG-Fine + not graded correctly!l realize that grading is opinions but would like some bullionare bucks as credit,Thank you!! Carl Rieger (678)953-5849

Unable to enter the shipping address to my depository. I needed to call in and have them do it. It took awhile and the price lock ran out so I ended up paying a little more due to this. I was informed that it is a known problem.

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This is a response to Bullion Exchanges reply to the above:

This is the format that my metals depository wants the address to be:

FBO John Smith #00001
Texas Steel Fabrication
50 CR 356
Shiner, TX 77984

Note that there is nothing special about the formatting. The problem is that Bullion Exchanges software only allows 'first name' and 'last name' fields and probably doesn't take special characters. The reason it took so long (I was on many holds) was because they kept trying to find something that the software will accept. They finally did this and it was accepted.

Randall Chun ACC 4475
TSF
50 CR 356
Shiner, TX 77984

Note that it is not the same and this is a workaround on a software input problem. I have ordered from other bullion dealers and had no problem entering the address. Why would you put a 'first name', 'last name' restriction on a business address? That just makes no sense (fix the bug).

Great experience thank you

I compared prices with other companies and Bullion ex. Beat them all. The people on the phone are helpful, delivery is great. No complaints ...

Good price
Easy ordering
Good selection

Always an easy quick transaction! Thank you!

Old ways the best prices plus free and fast shipping, great service and excellent product quality.

Bullion Exchange is a great place to buy precious metals! They are very reasonable in price, and they ship their products very quickly!

For the inexperienced user, everything was straight forward and good ... except for locating the submit order button. I did not realize that I need to go back in order to locate it ... which is probably obvious to experienced users !

Variety and easy app to navigate

Best price and ease of website!!

I mailed my check 9/22/26 to the address listed in Oklahoma. They never got it. I had to put a hold on my check. It cost $34. They told me to send a new one to their NY store instead. I mailed it on a Saturday and it was received on Tuesday. And Monday was a postal holiday. On 10/15/26 they told me they got the original check. Don't ever pay with a check. They make you send it to BF Oklahoma where it gets lost.