Bunchesandstems Avis 

Worst experience. Do not buy from Bunches and Stems — they are the same people behind Bloomex, who have even been featured on A Current Affair for their behaviour.

I genuinely thought I was ordering flowers from a local Melbourne florist. That’s what I searched for online. Only after paying did I realise the business was actually based in NSW. When I looked at the reviews afterwards, I was shocked — they are overwhelmingly negative, and now I understand why.

The flowers delivered looked like a $20 supermarket bunch, nothing like the photo of the $110 arrangement I paid for. They were meant for a close friend whose mother had just passed away, and it was honestly embarrassing.

I’ve sent complaint emails and received nothing but a generic, dismissive response. They clearly do not care.

Please be very careful when ordering flowers online. This feels like a scam, and I wish I could give them zero stars.

Paid $24.95 for same day delivery and order wasn't delivered. Phoned to follow up and they said I hadn't requested same day delivery - my email confirmation clearly stated same day delivery and that was what the extra charge was for. The order when it finally turned up looked nothing like the picture on the website. Will not use this company again.

Totally Hopeless. Paid and booked for same day delivery only to be told they can't do this as it is outside same day delivery area. Umm someone orders flowers for a set date usually. Wedding anniversary which has left a bad taste in both mine and my wife's mouth and they don't give a rats.

Got told this outside the 1Hour free cancellation timeframe. Then it was sent on Friday and not delivered until Tuesday (Courier delivered it to another address) Not their fault but only offered $20 firstly and then $40 credit. Still pathetic offer.

I have requested a refund as they were so weltered and a Aldi bunch sh!t all over what was delivered. I have followed this up everyday since they weren't delivered and every day after. It is now Friday and I have had to follow/call them - nothing back from them at all. 24-48 hour response my ass per their website.

It’s now 5 days since my order. Was contacted by another company saying my order was outside their delivery area in Canberra. I asked what’s going on? Oh don’t worry it’s a mistake. Still waiting and judging by other reviews if they do deliver I’m concerned re quality at over $100.

I ordered a bunch of flowers for a dear friend of mine who's not long ago had her two boys pass away,this company virtually advertised they were florists in wadonga Victoria,they're in New South Wales!!! they were also for my dear friends birthday...they were supposed to be delivered on the 14th of September and on the 17th of September I received an email saying they would be delivering the flowers on the 17th ten minutes before I was going to call them to ask them where were the flowers??? they apologized and said they couldn't deliver them as they weren't in Wodonga,they also said for the muck around they would be sending a box of chocolates and something nice leading me to believe an upgrade on the flowers,, I'm only on a disability pension and I paid good money for these flowers and delivery!! I'm just disgusted, how do businesses get away with things like this? I should have known as they didn't have PayPal,,I always pay by PayPal as if it's a bad transaction you get your money back with PayPal,that should have been the red flag from the start.. I would not recommend this filthy business to anyone,don't waste your money,,,i would have got a better deal at coles or Woolworths and got a better bunch of flowers than what they sent,,,I'm horrified,I'm embarrassed but most of all I'm sad because my dear friend was so excited that somebody was going to buy her a bunch of flowers,,in all the time that she lost her 2 sons passed and it was her birthday it was the first time anyone was buying her flowers and this company knew this,they had no empathy or accountability,,it's just a money making factory not a florist!!! the chocolates that were supposed to be sent turned out to be a 2 dollar packet of Cheese crackers and an empty Vegemite Jar to put the flowers in,,, I'm going call the ACCC about these people,,,please don't buy from this company it's a scam!!! I am being generous with the 1 star

I paid an extra $24.95 for same-day delivery and then was messaged late in the day the delivery would be 5 days later. When I rang for a refund I was advised that no refund was available. The excuse I was given was that they could not contact the recipient, which was not true! I would not recommend this service!

Would give zero stars if I could.

Terrible product and even worse customer service.

We paid $120 for a premium red and dark pink retirement bouquet. Instead, they delivered a cheap-looking arrangement of white, yellow and pale pink flowers that bore no resemblance to what we ordered. The card was also missing, so the gift arrived anonymously and the surprise was ruined.

Despite admitting the bouquet “differed significantly” from the product selected, they refused a full refund and offered only partial refunds or store credit. We had to submit a chargeback through our bank, which was successful.

Save yourself the disappointment and order elsewhere.

If I could I would give 0 stars!!!! Absolutely terrible experience. I paid for same-day birthday flower delivery and over a WEEK later, the flowers still have not arrived.

I was repeatedly promised delivery dates that never happened, given no proper answers and even had customer service hang up on me TWICE while I was trying to find out where my order was.

Completely unacceptable service. Save yourself the stress and money and AVOID Bunches and Stems.

Our experience with Bunches and Stems was extremely disappointing. Our order was delivered late, the arrangement was substituted, and the glass vase arrived broken. The broken glass also caused an injury.

We contacted the company multiple times and asked for a full refund, but they refused. Instead, we were offered store credit, a refund for just the vase, or a $50 goodwill refund, even though there were several issues with the order.

In the end, we raised a transaction dispute with Commonwealth Bank and provided our evidence, including photos and our email correspondence with the company. The bank investigated the matter and refunded the full $217.96.

If anyone has a similar experience and the company will not resolve it, keep all your photos, emails, order confirmations and delivery evidence, then contact your bank or card provider and ask whether you can lodge a transaction dispute/chargeback. Explain exactly what happened and provide as much evidence as possible.

It is disappointing that we had to involve our bank to get our money back after giving the business multiple opportunities to resolve the issue directly

Ordered flowers for delivery on Saturday for a friend’s birthday, received an email on the Saturday stating that flowers would be delivered on the following Tuesday instead! Rang for a refund and this was refused. Store credit offered but as the company is so unreliable it will not be used. Use a different company!

Worst service ever never use this company say they have delivered something that has not been delivered and will not give you a refund

Absolutely digusting company. Didnt delivery the order on time and then left out over half of the order and want to offer me a 20% refund on an over $100 order. I encourage everyone to lodge a complaint with the ACCC And Dept of Fair Trading if you have dealt with similar

UPDATE: I pushed back hard via email as they tried negotiating with rubbish counter offers to get me to spend more of my money with them, like that was EVER going to happen. I copied their email and responded point by point in red with lashings of sarcasm. I even at one point when they said they "would deliver at a convenient date" that unless they have a time machine, the date was the original order date etc. I did get refunded the full amount, eventually. I also reported them to the ACCC, prior to them refunding my money.

THE COMPANY IS NOTHING MORE THAN SCAMMERS!!!
I gave them 1 star but they deserve no stars and to be shut down.

I ordered flowers to be delivered on the 26th August 26. I was not alerted to the fact that the address was "outside their delivery area" until the day of the delivery.

Its been 10 days since I ordered and still no flowers. Today, after my fourth request for a refund they again sent me this AI generated email "Dear N, Thank you for choosing us for your order. The delivery address provided falls outside our local delivery zones, we deliver there overnight with the couriers from Tuesday to Friday. We will send your order for delivery on Tuesday, we'll prioritize it and include a gourmet item as a complimentary upgrade with your delivery. Additionally, the florist informed us that they are out of stock for the exact bouquet as shown on the website and would substitute with a mixed bouquet in order not to miss the special occasion. Apologies for any inconvenience caused. If you have questions, use our Live Chat or reply to this email. Kind regards, Customer Service Team". I have repeatedly told them i no longer need the flowers as I was forced to purchase replacements at a later date and that their failure to uphold their end of the transaction caused me to spoil the surprise.

I used the shop app to complete the transaction and their website, shopify will not allow me to lodge a complaint until 30 days have past since I ordered and when I spoke to their online assistant they told me they weren't interested in hearing about dodgy businesses using their app to scam people.

Wish had seen this before ACCC have to be on their case for sure!

No refund when promised

Poor calls

Poor service

I left a one star review only because there wasn't a lower rating. Sent flowers to my grieving Aunt only for them left to spoil at a distant post office. Customer service offered a thirty dollar in store credit for over 130 dollar purchase.

Delayed! I haveOrdered and called by the phone to them they told me they will be delivered until 9 pm . Nothing happened. I will ask for refund

Wouldn’t even give 1 star!
Disgraceful, disgusting, appalling business. Ripping honest people off!
Wished I’d looked here before I proceeded.
Ordered on a Wednesday for delivery Thursday. Didn’t happen. Received an email stating delivery unsuccessful and couldn’t be reached on mobile. There were no missed calls on my phone. Rang 1800# - dealt with the rudest operator that basically got into an argument with me over a refund request for the delivery. Didn’t manage to get her name because she hung up in my ear. Called back to just hear Gregory repeat sorry mam’ with no sincerity felt at all. Well flowers arrived 5 days later - didn’t resemble what website advertised. Shipping refund never occurred.
I honestly don’t have the energy to follow up. What’s worse is these flowers were purchased for a dear friend whose husband passed away. What a terrible experience for a fragile situation. I would NEVER recommend dealing with this business EVER! Save yourself a whole lot of disappointment, frustration, anger and time.

Very disappointing – not as advertised

I ordered a beautiful bunch of flowers from Bunches & Stems for a friend and paid extra for additional stems. The arrangement pictured on their website looked full, beautiful and generous, and the website also clearly indicated that the flowers would be presented in a mason jar.

Unfortunately, what my friend received was extremely disappointing. The bouquet had approximately half the number of stems I had paid for and looked nothing like the arrangement pictured on the website. It was also not supplied in the mason jar as clearly indicated when I placed the order.

I contacted customer service to explain my concerns, but unfortunately their response was equally unsatisfactory. The only refund they were initially prepared to offer was for the mason jar, despite the fact that my main concern was the significant difference between what I ordered and what was actually delivered.

I understand that flowers can vary from the photographs, but this was far more than a normal variation. I paid for extra stems and expected the arrangement to reflect what was advertised.

Very disappointing experience, particularly when sending flowers as a gift. I would expect a florist to deliver something reasonably consistent with what the customer has paid for and what is advertised on their website.

Promised next day delivery and charged me $23 for it. Flowers were not delivered 3 days later despite numerous promises from customer service saying they would be delivered on time. Requested flowers not available so swapped out for much cheaper flowers. Ordered and paid for roses but didn't get them. Very unhelpful customer service and all I got was empty words and "we apologize for the inconvenience" Will never deal with again.

This business is as atrocious as described by every other review. It was unusual for me to not check reviews first but, alas, it was only once I got a phone call saying that “due to logistical reasons” my same day delivery would not be possible and when I then checked the tracking number and saw where it was coming from that I realised what a scam business it is. This did drive me to immediately send an email to the business so I could start building my paper trail to organise a chargeback through my bank. In the first email I recapped the phone call and the promise of delivery the following day, I also made sure to flag my concern about the product potentially not being delivered at acceptable quality (ACL Section 54) - I wanted to prepare in case they really did deliver the next day and the flowers were of terrible quality. In their response they committed to next day delivery which then failed to happen. The follow up email was a very firm and formal rejection due to their failure provide the service within a reasonable time (ACL Section 62) - the Australia post tracking info provided a wealth of evidence here on the run around they did. They then came back with an offer of the pathetic $30 store credit but as I had gathered the evidence I needed (basically the bank wants to see that you’ve tried to engage a refund through the seller) I haven’t bothered to respond. I know this is long winded but I wanted to help give a starting place for how to get your money back for the next person.