Bunchesandstems Avis 

Boy do I wish I’d checked here first. No flowers received. AI responses to my queries. Does this company even exist? The only reason this is 1 star is because 0 stars is not an option.

Quite possibly the worst bouquet I have ever seen.

What was delivered bore almost no resemblance to the “Blushing Muse Bouquet” pictured and ordered. Instead of the full, lush arrangement of pink and purple flowers advertised, we received a sparse, mismatched collection of flowers — including a random bright blue carnation — many of which were already wilted, drooping and clearly past their best.

To make matters worse, the flowers were delivered a day late, in a cardboard box and without water. The photos speak for themselves — this wasn’t a minor variation due to seasonal availability; it was completely different in quality, presentation and appearance from what was advertised.

And then there was the inexplicable box of crackers included with the order. Why??? They certainly weren’t requested and did nothing to make up for the appalling flowers.

For nearly $70, this is simply unacceptable. If you are ordering flowers for someone because you want to make them feel special, STAY FAR, FAR AWAY.

As for the crackers? The only crackers here appear to be the ones who thought this bouquet was acceptable to send to a customer.

If I could give no stars I would. Terrible experience. Next day delivery offered for funeral flowers in Queensland. Order confirmed and then the emails offering alternative products started. 8 emails offering gift baskets and credits, even though there are local florists that I should have used, they offered a 2-5 day delivery delay and then a following week delivery. Would not refund because they said "the order is accepted" even though they cant deliver! Have finally received notification of a refund but it hasnt arrived yet so will contact credit co to get a chargeback if it doesnt appear. These guys are dishonest and shameless exploiting people who have been recently bereaved.

Even one star is far too generous. Do not use this company at all. Trying to arrange flowers&chocolates as a surprise for my aunty, 6 days on and still not delivered despite several emails and calls from me. So many poor excuses given and promises made and still no satisfaction.
Companies with such unacceptable practices should not be in business.
Don't waste your time or money, use a more reputable comopany.

Cannot be helpful...I ordered the super delux size to be delivered on a friday...the NEXT WEDNESDAY my friend received a petite size bouquet. Not worth the $109 + that I paid. AVOID THIS COMPANY.

SCAM! Do not order from this florist. I ordered and paid for same day delivery on a Wednesday. Received AI email that night to say it was on an overnight delivery and would receive free gourmet items and would be delivered Thursday.
They weren't delivered so I emailed and received multiple AI emails that they had been picked up and would be delivered Thursday. I tried calling and received no help, didn't speak to a human, was all AI.
then on the Friday I received an email from Startrack to say they would be delivered Monday after the weekend!
I wasted hours on AI phone calls, emails and online chat. I said I didn't want dead wilted flowers delivered to send back to company and wanted a refund. For the next week, I kept chasing my refund, I had confirmation star track had returned flowers to warehouse, but kept getting same AI responses from company to say they needed confirmation from their warehouse who they said had no email or phone number. They also said I wouldn't get refund but get a store credit for not even half of the price I paid! I wasted so much time doing this and finally 1 week later on the following Friday I finally spoke to an actual human who organised the refund. I then got my money back after the next weekend. So was almost 2 weeks after I initially ordered! wish I had read all the bad reviews. terrible experience

This is the worst company to purchase flowers, I have had to reach out to them in regards to my complaint back in May for Mother's Day. My delivery didn't come on the day it came 2days late and also stated Dozen stem roses, but only received 10, but they email me to state 'Dozen Assorted Roses Special - Petite is supplied as a 10-stem arrangement', but this is not what is stated in my purchase it stated DOZEN not 10, and also missing the chocolates also in my delivery so I had sent a photo of what I had received and they sent me a response today stating 'We have reviewed your concerns and the details of your order. Our records confirm that the Lindt chocolates were included with the delivery, and the Dozen Assorted Roses Special – Petite was supplied as a 10-stem arrangement as per the product details. The order was completed and provided to the value paid', they offered me a $50 in store credit but I said why would I want to purchase from this place again. I WOULD NOT RECOMMEND THIS PLACE FOR PURCHASING ROSES

If I could rate this company below 1 star I would.
What a joke. I ordered and paid only to notice after I hit paid the suburb I had selected was changed. Emailed them straight away to advise. Rang the next day was told driver would bring them back and resend. They claim they never got my email yet emailed me telling me I had to pay another $20 for redelivery although I contacted straight away of the error.
This order was placed on a Thursday. They emailed me to confirm again and again address and wanted payment. Flowers still not sent. Flowers were for a death of a family member so now I look like a bad person because of this bad company. Do not waste your money. Do not ever buy from here. I wish I read the reviews first except now lost $100 to these people.

Delivered a day after requested, could've got better buying the cheapest bunch from Coles, delivered in a cardboard Box with the vase just inside the box, flowers weren't in water, defiantly nothing like what was in the picture, Would NOT recommend at all, I emailed them with photo's and my complain and got told all they can do is a $30 credit, um no thankyou I will never use them again.

If I could give 0 I would! I paid $80 for biggest sized arrangement full of "vibrant "Breathtaking Blooms ir Mason Jar" bouquet bursting with a kaleidoscope of colors" with peach roses, graceful pink alstroemeria, and whimsical pink snapdragons. But what was sent was roses, carnations and weed flowers in yellow and white. Looked like a petrol station crap! And the chocolates weren't classy Belgium like they state but cheap alternatives.
Their response has only been $30 in house credit! Do not buy from here, wish I read reviews first or just do local!!!

I WISH I SAW THESE REVIEWS BEFORE MY PURCHASE.
I have ordered, got an email day the flowers are due to be delivered, advising they will be 2-4 days in transit after agreed delivery day, offered me a gift pack instead.

I asked for a full refund as the date is the fundamental reason why I have ordered flowers, told not possible to deliver, or issue a refund as order has been confirmed.

I email since, the flowers cannot be delivered on the agreed date, I do not accept the delayed delivery or the substitute gift pack. The fundamental part of my purchase was the delivery.
I am exercising my rights under the Australian Consumer Law and request a full refund.

Please confirm order has been cancelled and advise when the refund will be processed.

I have heard nothing from them.

They don’t deserve any stars they worthless

DO NOT USE THIS COMPANY! We requested a next day delivery as a family member was dying. The flowers didn't arrive even 4 days later when he passed away. We then had to fight for over a month to get a refund! Being fobbed off and lied to for the whole time. How are they still in business??

DO NOT BUY FROM THIS BUSINESS!!! The quality of the items received were completely deplorable. The order came unfulfilled (missing items) the flowers came in crepe paper and broken / old in a ripped cardboard box, and the customer service is horrendous. Please don’t ever purchase from this company, I urge you!!

Didn’t even get my flowers and when trying to source the flowers that I jsut spent $70 on….no response. What a joke. Do not buy from this company you will get ripped off.

No contact re order eta, no same day delivery, no answer when calling.. no customer service or care when talking next day to Dave.. either incompetent or just ignoring my concerns for my order or system doesn’t work. On phone for 26 minutes and asked me 3 times for the order code???? What was he doing the first 2 times??? Then refused to put manager on and claimed he was in charge of all operations as he was the only one there?????

What I ordered and whaat was delivered late was nothing alike. My friends flowers arrived three days late in a box with a box of vita wheat crackers???? My friends name was spelt wrong on the card.
My friend is going through her last round of chemo for breast cancer and I thought it would be nice to send flowers to celebrate as I’m in another state. Very disappointing. I’m embarrassed for this company and a good reminder to read reviews before purchasing.

Never ever use Bunches and Stems! Dreadful wilted flower delivery ( left over the fence for me to find at a later date. The follow up from the “Care” team ( I use the word ironically) was even worse. After a series of complaints and initially indicating they would replace the shabby delivery they have eventually decided not to. BE WARNED, worst flower company ever.

Disgusting service and a complete rip off. Spent $133 on the 'unforgettable' bouquet which looked like something from a servo. Left at a side gate and not front door as requested. DONT BUY FROM THIS COMPANY!

Ordered a Trio of roses with a glass vase - order 48542 for a friend. They called day of delivery to advise it would be late then when gift actually arrived, there was only 2 roses not 3! Emailed them, received one response to advise they looking into it but heard nothing since….
Very disappointed especially when they playing with peoples lives!!