Bunchesandstems Avis 

I would give 0 stars if I could.

I ordered Mother’s Day flowers for my mum in the USA from Australia through FromYouFlowers, and the experience was absolutely terrible. The flowers delivered looked NOTHING like the photo advertised online. The arrangement was much smaller, had far fewer flowers, and looked cheap and poorly put together.

What made it even worse was that more than half of the flowers were already dead on arrival. The edges of the pink roses were turning green, many flowers were wilted- only 3 of carnations looked fresh, and the entire arrangement looked old and poorly handled. It was honestly embarrassing to send something in that condition to my mum on Mother’s Day.

This was supposed to be a special gift to make my mum feel loved and appreciated, but instead it completely ruined the occasion and left her disappointed. Companies like this should understand that they are part of important life moments, and poor quality flowers and terrible service can genuinely ruin someone’s day when it should be making their day special.

To make matters worse, my mum called the customer service number on the card and was promised a replacement arrangement would be delivered that same day. Nothing arrived. No follow-up, no apology, no communication.

I also emailed the company directly and received no reply at all.

I wish Trustpilot allowed photo attachments because the difference between what was advertised and what was delivered is shocking.

Very disappointing product, terrible customer service, and completely unreliable. I would never order from this company again and would strongly warn others to avoid them if you care about sending quality flowers for a special occasion.

If you are buying flowers, I suggest you DO NOT use this company.
I thought I had contacted a florist shop but is was actually an online store.
After pitiful customer service and being lied to on more than one occasion, my mum never received her flowers on Mothers Day.
They refused to refund my money and offered a store credit. I said why would I want a store credit when you couldn’t even deliver my initial order.
I have learnt my lesson and will always go through a shop with a street address.
Feel free to share.

This company is terrible. They are an offshore company with no customer service. They lie about delivery dates. When you try to track the delivery, no one knows where it is, and they make excuses about warehouses, etc. Do not use this service, they are an unethical company and will take your money, and you may or may not get your delivery. The order finally came and it was so bad - my daughter purchase the more expensive option and I received a bunch of dead flowers and they were tiny - This company is so unethical and they should be taken to court. I’m doing an ACCC report and I hope something happens to shut this dodgy operation down

Seriously I am sooooo upset with this scamming company. What ever you do please order from another reputable company. I ordered mother's day flowers for my dear mother. I paid nearly $100 and she didnt receive the flowers on mother's day, she received them on the following day. The bloomsflowers I did originally order looked amazing but come to find my mum received a completely different arrangement. If I picked flowers from someone's garden it would have looked better. Even a $20 bunch from Woolworths would have been better. My mum received crushed box of flowers with a Vegemite jar. So cheap it looked so bad.
When she sent me the pic I was so embarrassed they were all crushed and if looked like death flowers & all the pettles had fallen off.
The saddest depressing bunch I have ever seen.
My father apparently used this scamming company a few years back and he was so ripped off. The flowers were laughable. I rung to complain and wanted my money back they asked me to send them the delivery pic and you could see it was a totally different bunch of flowers The sales person opens up my email and said straight to my face oh there is nothing wrong with them when the obvious was right in his eye. Like a real narcissist he hung up then I rung back & this lady said I can give you a store credit of a pissy $20 what to received weed's ir grass clippings the delivery wouldn't even cover that.
I was so angry they ruined the delivery they ruined my surprise and they didnt even write on the card I paid for.
Please people NEVER USE THIS WEBSITE they ofc load all their deliveries from Auburn snd post the flowers in a damn box. You could just imagine what they would look like after travelling around the country side.
Oh amd when you call you speak to some punjab that really doesnt give a shit. They are the most scamming people ever and that's who they have working for them.
Run and spend your money with a private professional local flower shop.

If only I had read the reviews first. I ordered mother's Day flowers on Saturday thinking they were local for delivery on mother's day or soon after. No, they ARE NOT LOCAL they won't be delivered now until Wednesday at the earliest. Coming via Startrack, an Australian Post delivery service. THEY ARE NOT LOCAL LIKE THEIR AD SAID. BE WARNED everyone. This is a con. They were not delivered Wednesday as scheduled.They will be lucky to be delivered Thursday 14th now, knowing Australia Post. In answer to the response from the sellers the order number is #37400 placed on 9th

Horrific service!!! Soo pissed off. Purchased $150 flowers and chocolates. There’s no phone number to talk to anyone on. My email has not even been read or replied to from two days ago. This company is a total scam!!! Avoid at all costs. I purchased flowers for my mother for Mother’s Day, she’s still not Recieved her flowers and I won’t be surprised if she ever does. Companies like this shouldn’t be around how do
You sleep at night???

These people were terrible. I paid additional for next day delivery and they have yet to be delivered - 3 days later! They never advised these were late, and customer service was no help at all

Ordered mothers day flowers, never arrived have attempted to get through to customer service no response, no refund, completely disgusted

If I could give this company zero stars I would. The worst company I have ever experienced. Ordered flowers chocolates and teddy bear for my Mother for Mother’s Day. No chocolates no teddy and the flowers ok but nothing like the picture. Despite several emails and phone calls no response or compensation. Also their response was don’t have any record of my order when I gave them the order number

very good at taking your money, not so good at delivering service, next to impossible to contact to cancel order that was going to take nearly a week longer to deliver than promissed

OK.. I have changed my rating from 1 to 4 because the flowers delivered today were beautiful. (thank you).. But comments I made are valid so will leave for readers consideration..
I placed a order for mother's day flowers for my mum on Thursday. I didn't notice that the address had added a "u" to the end of what was supposed to be Waikawa and "bay" Rd, Waikawa (Picton). It is a new address for her so I just thought "oh Waikawa "Bay" Rd"... I typed in the district and the postcode so everything else was correct..
My bad, yes but...
1. This site purported (at least that is how I read it) to be operating in New Zealand and deliver locally
2. No one contacted me by email or phone when the address error logged, they simply held the order.
2. The charge was invoiced the advertised price PLUS TAX
3. The price advertised was in NZ dollars but the charge on my debit card was also subject to a currency conversion fee..

I realised my error and phoned them at about 9.30am on Saturday morning... The tracking record shows that the flowers went from Auckland to Christchurch and had been collected from Linwood... Still a way to go to get back to Picton.

I suspect the flowers will be very tired when they do actually get to destination.
And my interpretation of "local" is quite different.

I the future I will deal directly with a florist in the neighborhood.

WARNING CORRUPT COMPANY: Absolutely avoid this company. I ordered flowers for Mother’s Day and they never arrived. I’ve contacted customer service five separate times trying to get a refund, and every single time I’ve been given a different excuse. No accountability, no resolution, and terrible communication throughout the entire process. This has been incredibly frustrating and disappointing. I would not trust them with your order, especially for important occasions.

STAY AWAY!!! I should have read the poor reviews before ordering! I ordered the Cherry Blossom Bouquet and this was not delivered!!! Baby's breath and Yellow Gerber's throughout.No purple flowers and barely any of the flowers displayed. Very disappointed to spend so much money.

Delivered super late in the evening on same day delivery and the flowers were incorrect and the wrong size. Call centre is incompetent and randomly hang up. They keep on asking for photos, which I send via email with my order number in the subject line. Don't waste your time with this overpriced company.

Not what you order!

I ordered a PREMIUM LUSH LAVENDER BOUQUET for my mom on Mother's Day. She received a small, bouquet with a couple of roses, 1 lily, 1 bunch of some other white flowers and a couple small carnations. The florist used was Albertsons grocery store. Absolutely terrible bouquet. I was given a full refund after long chats and they said they would send my mom another bouquet. Still so embarrassed about the flowers that were delivered to my mom on Mother’s Day. Wish I could upload photos.

Ordered flowers for Mother’s Day- didn’t show up on the day, apparently they will be delivered on the Tuesday 2 days after. Ruined my Mother’s Day present and they also weren’t very helpful on the phone and had poor communication. Wouldn’t use them again as a company. Don’t offer refunds either so beware.

Do Not Use...

Ordered flowers for 92yr old mother. Didn’t arrive. Followed up with two emails and a phone call. They told me the flowers were left at the nearest ‘post office’!!! They refused to refund our money and said if we wanted them delivered from the post office we’d have to pay extra. Completely unprofessional and totally useless. Would never recommend ‘from you flowers’...

I order flowers for my 96 year old grandmother for Mother’s Day, who lives in New Castle and we are in Sydney. They didn’t arrive. I called the next morning the 1800 number to ask why. They Tell me that because it’s a big weekend they have a disclaimer that it may go out the next day. Than tells me my order is confirmed in the warehouse (so big enough to have a warehouse) but the order will go out today or tomorrow. What a joke. I said cancel the order. She said it can’t be cancelled. I asked to speak to a supervisor, was told a email is the only way. I reply, so I email them and receive the flowers, you guys say you got them! Never again will I order from them. Disgusting costumer service, disgusting all around. Now she has to wait around for two more days, maybe?? No refund? No flowers?
UPDATED: Delivered next day and left next to the rubbish bin. My Father in Law was there and was walking out to see a flower arrangement left next to the rubbish bin…. That says a lot. Garage company and some garage people working for them. Second Update: I wish that there was a place to upload invoices of proof of purchase. Despicable company lying about not finding an order! You have the money from my credit card!

DO NOT USE THIS COMPANY!!

Ordered flowers yesterday for my mum who lives over the other side of the country.

Flowers never arrived, got an email today saying they were coming! To late mothers day is over and she leaves today to go away!

No phone calls, no messages just completely missed with no one actually caring!

Poor excuse for a company!

Flowers and chocolates did not arrive for Mothers Day, they did not let me know they would not arrive until I contacted them. They then told me they would be delivered two days later, I have asked for a refund which they are not responding to